Troubleshooting when you can’t join a Zoom meeting

If you are unable to join a Zoom meeting, try the following steps to troubleshoot the issue.

Prerequisites for troubleshooting Zoom meeting issues

• Zoom desktop client

How to troubleshoot when you can’t join a Zoom meeting

Install the Zoom client

If you are experiencing issues when trying to join a Zoom meeting using your browser, installing the Zoom desktop client might help.

Uninstall and reinstall Zoom

If you already have the Zoom client installed and are still encountering issues when trying to join a Zoom meeting, uninstalling and reinstalling might help. Follow these steps to uninstall and reinstall Zoom:

1. Run CleanZoom (updated November 30, 2023) to uninstall Zoom completely.
2. In the download center, download and install the latest version of Zoom.

Enter meeting ID and passcode manually

If you are experiencing issues joining a Zoom meeting using a meeting link or through the Zoom desktop client, you may need to manually enter the meeting ID and passcode. Follow these steps to manually enter the meeting ID and passcode.

1. Log in to the Zoom desktop client.
2. On the Home tab, click Join.
3. Enter the meeting ID, then click Join.
4. When the Enter meeting passcode window appears, enter the passcode.

Contact host if meeting ID is invalid

If you are experiencing issues joining a Zoom meeting due to an invalid meeting ID, contact the meeting host and request for the correct meeting ID.

Check information for specific errors or contact Zoom Support

If you are receiving specific Zoom errors, search for the error code on Zoom Support, request help in the Zoom Community forum, or contact Zoom Support.