We understand that you may need to return or replace Zoom Hardware as a Service (HaaS) devices, whether you're experiencing issues with your device or you'd like to end your rental.
This article covers:
If you are experiencing issues with your HaaS device, contact Zoom Support for troubleshooting assistance. You may need to find your MAC address to complete the process. If Zoom Support is unable to resolve the issue, they can help you exchange your device for the same model.
Once your exchange is processed, you will receive a return label and box for returning the old device, along with tracking information for the exchange.
If you need to exchange a device for a different model, please contact your account representative (Account Executive, Customer Success Manager, or sales representative). If you do not know who your account representative is, contact Zoom Support.
Once your exchange is processed, you will receive a return label and box for returning the old device.
If you need to return your device and end your HaaS rental, please contact your account representative (Account Executive, Customer Success Manager, or sales representative). If you do not know who your account representative is, contact Zoom Support.
Once your return is processed, you will receive a return label and box to send the device back.