If you have Zoom Phone activated on your account, you can play, delete, and save voicemail messages left by your callers. Voicemail messages can be up to 5 minutes in length. You can also change your settings to disable voicemail during your business or closed hours; and customize your voicemail greeting. There is currently no storage limit for voicemails.
Note: Voicemails are synced between the Zoom desktop client and mobile app. This includes the notification icon (red circle icon). For example, if you play a new voicemail message in the desktop client, it will also remove the notification icon on the mobile app.
You can also share your voicemail inbox with other users in the same organization. Shared voicemail inboxes can be viewed on the Zoom desktop client, mobile app, web portal, Zoom Web App, or desk phone. We recommend using the Zoom desktop client, mobile app, or web portal so you can better identify who the messages were left for.
If you want to receive email notifications when you receive voicemail messages, your admin will need to enable the setting on your behalf.
Note: Your admin can restrict your ability to download or delete your voicemails.
Follow these steps to play, download, or delete your voicemail messages.
Follow these steps if you want to delete a set of voicemail messages.
You can use a desk phone to check your voicemail messages if your admin has provisioned a desk phone for you. When playing your voicemail you will hear the phone number or extension of the caller, the date and time the voicemail was received.
Note: To hear the date and time your voicemails are received, submit a request to support to enable the feature for your account.
Note: If you have access to a shared voicemail inbox, you can play them using your desk phone, but you cannot identify if the message is from a shared inbox. Use the Zoom Desktop Client, Mobile App, or web portal so to identify these messages.
|Play all voicemail messages starting with your new (unplayed) messages.
|Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.