If your video is not showing up during a meeting, there might be issues with your device’s camera. The following steps might help you solve these issues.
If you’re experiencing video-related crashes, you might want to try troubleshooting steps for video crashes or you can also test your video before joining a meeting to ensure that it is working.
Your device might have more than one camera. If you are already in a meeting and are experiencing camera issues, using a different camera might help.
Note: You can also select a camera by clicking the arrow next to Start / Stop Video and selecting a camera under Select a Camera (Alt+N to switch).
Your device’s or security software might be preventing Zoom from accessing your camera. Allowing Zoom the proper access might solve your camera issues. The following common security software support pages provide details on how to allow camera access to applications like Zoom.
For additional troubleshooting, contact Zoom Support.