Changing phone settings (web portal)

If you have Zoom Phone activated on your account, you can view phone numbers assigned to you and configure settings like business hours, voicemail, and call privileges.

Note: The lock icon (🔒) means your admin can restrict access to the setting or its options.

This article covers:

Prerequisites for changing phone settings in the web portal

How to change your phone settings

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Settings tab to view the following information and options:
    Note: Settings marked with an asterisk (*) are only visible if they apply to you. For example, you will only see Desk Phone(s) if you have assigned desk phones.

Call Handling

Note: Make sure the phone user set the correct time zone in your profile

After setting custom hours, you can customize how inbound calls are routed during these hours. 


Delegation & Assistant

Assign another phone user to make and receive calls on your behalf. 🔒



Set up audio intercom.

Desk Phone


How to update the time zone

Make sure you set the correct time zone. It will affect several Zoom Phone features including your business hours setting and any desk phones assigned by your Zoom Phone admin.

Update the time zone during initial setup

If your Zoom Phone admin assigned you a Zoom Phone license, you will get an email notification with a link to set up Zoom Phone.

  1. Click the link in the Zoom Phone email notification. If you didn't get an email, sign in to the Zoom web portal and click Phone.
  2. Select the correct time zone in the drop-down menu.
  3. Click Setup.

Update the time zone in your profile

If you have already completed the initial setup of your Zoom Phone account, you can update your time zone in your profile.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Profile.
  3. In the Date and Time section, click the Time Zone drop-down menu to update it.
    You can also change the date and time format to match your region. Learn more about profile settings.

How to forward to an external phone number

Follow these steps to customize your call handling settings to forward to an external phone number that isn't part of your Zoom account.🔒

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Settings tab.
  4. In the Business Hours or Closed Hours section, click Edit next to Call Handling
    Note: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling.
  5. Click Add Phone Number to forward to an external phone number; for example, a personal phone number not part of Zoom Phone. You can also edit or delete existing external phone numbers.
    • Country/Region: Make sure to select the correct country/region in the drop-down menu so you can add the external phone number. Some countries share the same country code, but appear has separate entries in the drop-down menu.
    • Phone Number: Enter the area code and phone number of the external number. 
    • Description: Enter a description to help you identify the external number.
  6. Click Save.
  7. (Optional) Select the check box, Require to press 1 before connecting the call, if you want to require callers to press 1 before connecting to external phone numbers you've added above.