Using the Oracle Eloqua app

The Oracle Eloqua Zoom app makes it easy for you to register contacts for a Zoom Webinar or Zoom Event as part of your campaign. It also lets you make decisions based on attendance and registration without needing to bring your Zoom data manually into Eloqua.

Requirements for using the Oracle Eloqua app

• Licensed user
• Zoom Webinars add-on

Limitations of using the Eloqua app

• The Eloqua app does not support recurring webinars. 

How to install and configure the Oracle Eloqua Zoom app

Note: If you previously installed the Zoom-Eloqua app, you will need to uninstall the previous installation before proceeding.

1. Sign in to your Zoom account.
2. Access the Zoom App Marketplace.
3. Search for Eloqua and click the app.
4. Click Visit Site to Install.
   You will be redirected to Eloqua to continue installing the app.
5. Proceed through the installation.
6. On the Eloqua page, click Sign In to sign in to your Eloqua account if prompted.
7. Click the Accept and Install button to initiate the Zoom OAuth process and the rest of the steps you already documented.
   The app will be ready to use.

How to use the Eloqua app

Import contacts into Zoom as Webinar Registrants

1. Schedule a Webinar and copy the Webinar ID. For more information on how to schedule a webinar in Zoom, please see this link: https://support.zoom.us/hc/en-us/articles/204619915-Scheduling-a-Webinar-with-Registration
2. Open your Eloqua campaign and drag a desired segment with contacts to register for the Zoom Webinar.
3. Drag a Zoom Webinar Register action onto the campaign.
4. Open the action settings and click the button to configure the cloud action.
5. On the screen that pops up, enter the Webinar ID from step 1. Once entered, click Save and close the window.
6. Connect the Action with the segment.
7. Activate the campaign to register the segment members to the Zoom Webinar.
8. Once the campaign is completed, you should then see the segment members registered to the Zoom Webinar by opening the Webinar settings and scrolling down to the Manage Attendees section.

Pull Zoom Webinar Registrants’ data into a Shared List

1. Either Schedule a new Webinar or use an existing Webinar with registrants and copy the Webinar ID.
2. Create a Shared list in the Shared Library in Eloqua.
3. On your Eloqua Campaign, drag a Zoom Webinar Register Feeder onto the campaign.
4. Open the feeder settings and click the button to configure the cloud feeder.
5. Enter the Webinar ID from step 1 and save. Close the window.
6. Drag an Add to Shared List action onto the campaign.
7. Open the action settings and select the shared list created in step 2.
8. Connect the action with the feeder.
9. Activate the Campaign
10. Once the campaign is completed, the contacts already registered for the Zoom Webinar should now appear in the Shared List.

Pull Zoom Webinar Attendees’ data into a Shared List

1. Copy the Webinar ID for a webinar that has ended.
2. Create a Shared List in the Shared Library in Eloqua.
3. On your Eloqua Campaign, drag a Zoom Webinar Attended Feeder onto the campaign.
4. Open the feeder settings and click the button to configure the cloud feeder.
5. Enter the Webinar ID from step 1 and save. Close the window.
6. Drag an Add to Shared List action onto the campaign.
7. Open the actions settings and select the shared list created in step 2.
8. Connect the action with the feeder.
9. Activate the campaign.
10. Once the campaign is completed, the contacts should have now populated in the Shared List.

Check if contacts have registered for a Zoom Webinar

This feature will allow you to check to see if your contacts have registered for a specified Zoom Webinar. It will then separate the contacts into two groups: those who have registered and those who have not. This will allow you to make sure you do not send invitations to contacts that have already registered.

1. Copy the Webinar ID for a desired webinar.
2. Create a desired Form, Landing Page and Emails in Eloqua Assets
3. On the Eloqua Campaign, drag a desired segment with contacts.
4. Drag a Zoom Webinar Registered decision onto the campaign.
5. Open the decision settings and click the button to configure the cloud action.
6. Enter the Webinar ID from step 1 and save. Close the window.
7. Drag your Emails, Landing Page, and form onto the campaign and configure them with the desired options.
8. Connect the segment with the decision and the decision’s Yes path with the Registration Follow Up email and the decision’s No path with the Invitation email (or emails as desired).
9. Activate the campaign.
10. Once the campaign is completed, contacts who have registered for the webinar will receive the Registration Follow Up email and those who have not registered will receive the invitation email.

Check if contacts have attended a Zoom Webinar

This feature will check to see if your contacts have attended a specified Zoom Webinar. It will allow you two separate these contacts into two groups: those who have attended and those who did not. This will allow you to send different emails to these sets of contacts.

1. Copy the Webinar ID for a desired webinar that has completed.
2. Create your desired emails in the Eloqua Assets. Such as attendee follow up email and no show follow up email.
3. On the Eloqua campaign, drag a desired segment with contacts.
4. Drag a Zoom Webinar Attended decision onto the campaign.
5. Open the decision settings and click the button to configure the cloud action.
6. Enter the Webinar ID from step 1 and save.
7. Close the window.
8. Drag your emails onto the campaign and configure them with the desired options.
9. Connect the segment with the decision and the decision’s Yes path to the desired email (Attendee Follow Up) and the No path to the desired email (No Show Follow Up).
10. Activate the campaign.
11. Once the campaign is completed, contacts who have attended and those who have not attended will get the appropriate emails.

Use Eloqua for Zoom Events

Event hosts can use Eloqua for Zoom Events. Eloqua can register campaign members for a Zoom Event. The registrant’s name, email address, and ticket ID are sent to Zoom Events. The app UI will validate for a user if they added the correct/incorrect ticket ID when configuring the action app to register attendees from an Eloqua campaign.

Additionally, the unique join link sent to each registrant is now sent to Eloqua, making it easier to merge the unique join link to send out with emails. 

How to remove the Eloqua app

1. Sign in to your Zoom account.
2. Access the Zoom App Marketplace.
3. Search for Eloqua and click the app.
   You can also access your installed apps by clicking Manage, then clicking Added Apps.
4. Next to Eloqua, click Remove.
   A confirmation window will appear.
5. Confirm the dialogue, then click Remove.

How your data is used

This app accesses the following information from Zoom:

• Webinar registrant info (email, firstName, lastName): provided to Eloqua when a user registers for a Zoom webinar using a Zoom registration form.
• Webinar attendee info (email, first name, last name): provided to Eloqua for all attendees of a Zoom webinar

This app accesses the following information from Eloqua:

• Webinar registrant info (EmailAddress, FirstName, LastName, Country, State, City, Street Address, Zip, Company, Business Phone, Mobile Phone, Company Size): used to register users to a Zoom webinar

For additional help, submit a request to Zoom Support.