If your Zoom subscription was canceled due to non-payment, or you can no longer add or edit additional licenses, you must pay any outstanding invoices in order to subscribe to a Zoom plan and purchase the licenses you need.
When your account was downgraded for non-payment, a credit offset your amount due so that you only owe a balance for the dates that you had access to Zoom’s paid services. This avoids any double billing concerns when you sign up for a new service period moving forward.
Notes:
- You must be an account owner, admin, or another role with billing permissions to pay and subscribe.
- Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.
This article covers:
How to pay your outstanding balance
Locate your unpaid invoice number
- Sign in to the Zoom web portal as an account owner or admin.
- In the navigation menu, click Account Management then Billing.
- Click the Invoice History tab.
- Search for the outstanding invoice, then click Print to download and view a PDF of the invoice.
Your account number and invoice number are located in the top-left corner of the PDF.
Use the invoice number to pay the overdue balance
- Click Pay Now to navigate to the express payment page.
- Enter your account number and invoice number.
- Click Continue.
- Follow the on-screen instructions to pay for the invoice.
How to subscribe to a Zoom plan
- Sign in to the Zoom web portal as an account owner or admin.
- In the navigation menu, click Account Management then Billing.
- On the Current Plans tab, click Upgrade Account.
- Select the plans you want to purchase, then click Continue.
- Review your billing information and credit card on file.
- Review and select the check box to agree to the Terms of Service.
- Click Upgrade Now to review your order summary.
- Click Confirm to complete your purchase.