Reactivating your Zoom account after suspension for non-payment

If your Zoom subscription was suspended or canceled due to non-payment, or you can no longer add or edit additional licenses, you must pay any outstanding invoices in order to reactivate or subscribe to a Zoom plan and purchase the licenses you need.

When your account was downgraded for non-payment, a credit offset your amount due so that you only owe a balance for the dates that you had access to Zoom’s paid services. This avoids any double billing concerns when you sign up for a new service period moving forward.

Requirements for reactivating or resubscribing to a Zoom plan

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How to reactivate a Zoom account that has been suspended or downgraded

You can reactivate paid services by paying outstanding invoices.

If you have your Zoom account number and invoice number, you can use the express payment option to pay your invoice, or make a one time payment using the link you received in an email.

You can also pay your Zoom invoice by following the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Payment History.
  3. Do one of the following:
    • To pay for a single invoice, locate an invoice in Open status and click Pay. 
    • To pay for multiple invoices, select the check box next to each invoice with an Open status that you want to pay, then click Pay.
    • To pay for all open invoices, at the top of Payment History, click Pay Open Invoices.
  4. Follow the prompts to continue with your payment.
    Note: You may need to update your credit card.
    In Payment History, the status of any paid invoices will update to Paid.
Billing portal under Account Management
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Invoice History tab.
  4. Select the invoices you want to pay.
    Note: Unpaid invoices will have an Open status and successfully paid invoices will show as Collected.
  5. Click Continue to Pay.
    Note: You may need to update your credit card.

How to subscribe to a Zoom plan

Learn how to subscribe to a Zoom plan.

Frequently asked questions about account suspension due to non-payment

Why was my account suspended?

Your account may have been suspended because you have an open invoice that has been overdue for more than 5 days.

How can I restore paid services to my account?

You can restore paid services by paying open invoices by clicking the one time payment option in your email, use our express payment option, or pay directly in your Zoom billing portal. 

What happens to my data during suspension?

What payment methods are accepted?

Zoom offers multiple ways to pay your invoice conveniently with several payment methods available. Learn more about the payment methods that Zoom accepts.

Will my subscription be canceled if I don’t pay invoices?

If you do not pay open invoices, your account will be canceled. For more information, review our Terms of Service.