Reactivating your Zoom account after account downgrade for non-payment
If your Zoom subscription was suspended or canceled due to non-payment, or you can no longer add or edit additional licenses, you must pay any outstanding invoices in order to reactivate or subscribe to a Zoom plan and purchase the licenses you need.
When your account was downgraded for non-payment, a credit offset your amount due so that you only owe a balance for the dates that you had access to Zoom’s paid services. This avoids any double billing concerns when you sign up for a new service period moving forward.
Requirements for reactivating or resubscribing to a Zoom plan
Account owner, admin, or custom role with billing permissions
You can reactivate paid services by paying outstanding invoices. If you have your Zoom account number and invoice number, you can use the express payment option to pay your invoice.
You can also pay your Zoom invoice by following the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure where your billing portal is located? Learn how to locate your billing settings.
No data is lost during suspension. Paid services associated with your plan are temporarily disabled. Learn more about Zoom plans.
If you choose not to restore service to your account, it will be canceled according to our Terms of Service. Learn more about Zoom account cancellations. Cloud recordings will be deleted 30 days after your account is canceled.
What payment methods are accepted?
Zoom offers multiple ways to pay your invoice conveniently with several payment methods available. Learn more about the payment methods that Zoom accepts.
Will my subscription be canceled if I don’t pay invoices?
If you do not pay open invoices, your account will be canceled. For more information, review our Terms of Service.