Changing phone settings in the desktop/mobile app or Zoom Web App This article lists the Zoom Phone settings available in the Zoom desktop client, mobile app, and Zoom Web App. For example, you can change the ringtone for inbound calls and view essential information about your Zoom Phone account like your direct and extension numbers.
For more advanced settings like voicemail and business hours, change your settings in the Zoom web portal .
Requirements for changing phone settings in the desktop app, mobile app, or Zoom Web App
How to change phone settings from the Zoom app
Note : Settings marked with a laptop icon (💻) can only be changed in the desktop app. These settings are not available in the web portal or mobile app.
Windows | macOS | Linux
Sign in to the Zoom desktop app. Click your profile picture then click Settings . Click the Phone tab.Direct Number : Displays any direct numbers assigned to you. Hover over the number then click the copy button to copy it to your system's clipboard.Company Number : Displays the main company number and your extension number. Hover over the number then click the copy button to copy it to your system's clipboard.Note : To copy your direct or company number, highlight it, then right-click and select Copy .Local Dialing : Displays the country code used for local calling. You can change this in your Zoom Phone settings in the web portal.Area Code : Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group . This setting applies to the Zoom desktop app, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting .Note : This setting is not in the Linux client, but you can change this setting in the Zoom web portal .Location Permission : Allow Zoom to access your location for emergency calling .Emergency Address : Displays your current emergency address. Click Manage to manage your address if you see No Emergency Address detected or need to update your address.Hide incoming calls while in a meeting💻 : Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.Note : If you are in a Zoom meeting using the desktop app, your provisioned desk phones will still ring. If you are in a Zoom meeting using the mobile app and the setting is turned off, you will still get notifications for incoming Zoom Phone calls.Launch an external app or a URL for incoming calls Video Greeting Autodial Preference 💻: If you previously allowed a third-party app to automatically make calls, click Manage to view apps that have this permission and change the duration that the permission is in effect. Note : This feature needs to be enabled by your admin.Report problem : If requested by Zoom support, click Report to send diagnostic information to Zoom. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666# ).
Android | iOS
Sign in to the Zoom mobile app. Tap the Settings tab. Tap your tap name and photo to see your Zoom Phone extension and direct number. Tap a number to copy it to your system's clipboard.
Direct number : Displays any direct numbers assigned to you.Extension : Displays your extension number. Tap Phone .Local calling : Displays the country code used for local calling.Area code : Displays the area code used for local calling. If you dial a number without an area code, Zoom Phone will automatically add this area code. You can change this in your Zoom Phone settings in the web portal.Forward Call : Forward your call to a name, extension, external number, or voicemail/videomail, as well as the forwarding duration.Hide incoming calls while in a meeting💻 : Turn off notifications for incoming Zoom Phone calls while you are in a Zoom meeting.Note : If you are in a Zoom meeting using the mobile client, your provisioned desk phones will still ring. If you are in a Zoom meeting using the desktop app and the setting is turned off, you will still get notifications for incoming Zoom Phone calls.Location Permission : Allow Zoom to have enhanced access to your location for emergency calls and for enabling advanced features such as location-based access and call routing.Emergency Calling : Add your emergency calling location.Automatically Start Live Transcript : Enable/disable live transcription of calls if enabled for your account.Receive Queue Calls (only visible if you're a member of a call queue): Call queues (CQ) are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. Follow one of these options:
To enable/disable all calls from call queues: Click the Receive Queue Calls toggle.Note : If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect. To enable/disable calls from specific call queues: Click the toggles beside each call queue name to enable or disable call notifications from specific call queues. If enabled by your admin , you will have to select a reason for opting out of the call queue. Receive Shared Line Group calls (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group . This setting applies to the desktop app, mobile app, and desk phones. This setting also syncs across all platforms including the identical web portal setting .Video Greeting Report Problem : If you are having issues with Zoom Phone and you contacted Zoom support, click Report Problem when requested by support. You can also send diagnostic information by dialing and calling *#ZOOM# (*#9666# ).
Zoom Web App
Sign in to the Zoom Web App . Click your profile picture, then click Settings . Click the Phone tab.Direct Number : Displays any direct numbers assigned to you. Hover over the number then click the copy button Company Number : Displays the main company number and your extension number. Hover over the number then click the copy button Note : To copy your direct or company number, highlight it, then right-click and select Copy .Local Dialing : Displays the country code used for local calling. You can change this in your Zoom Phone settings in the web portal.Shared Line Group (only visible if you're a member of a shared line group): Enable or disable call notifications for inbound calls routed from your shared line group . This setting applies to the desktop app, mobile app, Zoom Web App, and desk phones. This setting also syncs across all platforms including the identical web portal setting .Note : For more information, see a comparison of phone features across platforms .Hide incoming calls while in a meeting : When selected, you will not receive incoming call notifications while in a meeting. Location Permission : Allow Zoom to access your location for emergency calling .Emergency Address : Displays your current emergency address. Click Manage to manage your address if you see No Emergency Address detected or need to update your address.
How to enable or disable calls from call queues
Call queues are set up by your Zoom Phone admin to route calls to a group of users. If you're a member of one or more call queues, you can enable or disable call notifications for inbound calls routed from call queues. Additionally, users can enable or disable calls from call queues by manually dialing via IP phone .
Notes :
To see a list of call queues you belong to, check your settings in the Zoom web portal . If you're a member of several call queues, you can enable or disable calls from specific call queues. This setting applies to the desktop app, mobile app, and desk phones. This setting syncs across all platforms including the identical web portal setting . Admins can see this status, and force you to enable or disable inbound notification calls from your call queues. Sign in to the Zoom desktop app. In the top-right corner, click your profile picture. Click Receive Shared Calls . Follow one of these options:
To enable or disable all calls from call queues, click the Call Queues toggle.Note : If switching this toggle to on, and you previously set toggles to off for specific call queues, your previous configuration will take effect. To enable or disable calls from specific call queues, click the toggles beside each call queue name to enable or disable call notifications from specific call queues. If enabled by your admin , select a reason for opting out of call queues from the following:
Break Meal Training End Shift How to change the ringtone
Zoom uses the same ringtone for incoming meeting invites and phone calls. Additionally, users can set distinctive ringtones for their call queue, shared line group, and shared line appearance (assistant) numbers through their audio settings. When calls are received through these channels, the configured ringtone plays consistently regardless of the call's routing path, including direct calls, transfers, forwards, or overflow scenarios. The feature works whether calls are directly dialed, internally forwarded, transferred, or overflowed to these numbers. Access your audio settings to change your ringtone.
Windows | macOS | Linux
Sign in to the Zoom desktop app. Click your profile picture, then click Settings . Click the Audio tab. Click the Ringtone Volume control bar Click the Call Waiting Volume control bar Click the dropdown menu, click the play button Note : If the Silent ringtone is selected, the incoming call will be silent.
Default ringtone : The selected ringtone applies to all incoming calls except those with specific ringtones you assigned.Meetings : The selected ringtone applies to meetings.Extension : The selected ringtone applies to calls to your extension number.Direct Number : The selected ringtone applies to calls to your direct number.Shared line groups : The selected ringtone applies to all incoming SLG calls except those with specific ringtones you assigned.Call queues : The selected ringtone applies to all incoming CQ calls except those with specific ringtones you assigned.Shared line appearances : The selected ringtone applies to all incoming SLA calls except those with specific ringtones you assigned.Contact : The selected ringtone applies to all incoming contact calls except those with specific ringtones you assigned.
Android | iOS
Sign in to the Zoom mobile app. Tap More Under Settings , tap Audio . Tap Ringtones to select the ringtone for meetings and phone calls. Under Ringtone Volume , use the control bar Under Call Waiting Volume , use the control bar Select a ringtone for the following:
Meetings : Tap Meetings , then select a ringtone.Phone : Tap Phone , then select a ringtone for the following:
Extension : Tap Extension , then select a ringtone.Direct number : Tap Direct number , then select a ringtone.Shared line groups : Tap Shared line groups , then select a ringtone for the shared line group.Call queues : Tap Call queues , then select a ringtone for the call queue, the CQ direct numbers, and/or the CQ extension.Shared line appearances : Tap Shared line appearances , then select a ringtone for the shared line appearance.Contacts : Tap Contacts , then select a ringtone for the contact.
Tap Add contact to select and add a contact.