Changing phone user settings

After adding users to Zoom Phone, you can change phone users' settings.


This article covers:

Prerequisites for changing phone user settings

How to access a phone user's settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the name of the phone user you want adjust settings for.

Customizing phone user settings

You can customize the following settings:

Profile tab

Policy tab

Policy settings allow you to enable or disable certain Zoom Phone features.

History tab

View the call history for the selected user.

User Settings tab

Note: Settings marked with an asterisk (*) are only visible if they apply to the phone user. For example, you will only see Desk Phone(s) if the phone user has assigned desk phones.

Call Handling

Note: Make sure the phone user set the correct time zone in their profile

After setting custom hours, you can customize how inbound calls are routed during these hours. 


Delegation & Assistant

Assign another phone user to make and receive calls on the current user's behalf.


Set up audio intercom.

Desk Phone

Voicemail & Call Recording