Viewing Zoom Phone recording logs

Account owners and admins can access all call recordings of phone users or call queues. They can also share call recordings with a phone user and control whether phone users can access their call recordings.

Additionally, account owners and admins can also use Zoom Phone role management to allow users to access call recordings for specific users, call queues, or sites.

Learn more about sharing Zoom Phone call recordings.

Requirements for accessing and sharing call recordings

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Policy settings for ad-hoc or automatic recordings enabled

How to access Zoom Phone call recording logs

Note: If a user, call queue, or common area was deleted you can still access their recordings and view when that user/call/queue/common area was deleted.

1. Sign in to the Zoom web portal as an admin or another role with the privilege to edit log settings.
2. In the navigation menu, click Phone System Management then Logs.
3. Click the Recordings tab.

Filter recording logs

Notes:

• Any recordings from a deleted user, call queue or common area will still be available and can be identified with a deletion date label.
• Zoom Phone (ZP) account owners and admins receive notifications and alerts when recordings or voicemails cannot be saved due to issues like call switch failover, recording server failure, or connectivity problems. Notifications are delivered through alerts and notifications and Zoom applications (Zoom Web App, Zoom Phone Appliances, and the Zoom app).

1. Access Zoom Phone recording logs.
2. Use the following options to filter data:
   • From/To: Filter the call logs by date/length of time. Specify the time period for the report.
   • Search field: Enter keywords to search by name, extension, or number.
   • Owner Type dropdown: Select User, Common Area, or Call Queue.
   • Recording Type dropdown: Select Automatic Call Recording or Ad Hoc Call Recording.
   • Group dropdown: Select a group to only display data for that specific group.
   • Site dropdown: Select a site to only display data for that specific site.

How to identify call recordings

• From/To column: Displays the caller ID name and number of the originating caller (From) and the target (To).
  • The entry will display Anonymous for callers that do have a caller ID (the caller hid their caller ID name and number).
  • If a party is an internal phone user, it will display their profile name and phone extension.
  • For call queue calls, this column also displays the phone user who made the outgoing call from the call queue or answered an inbound call to the queue.
• Owner/Owner Type column: Indicates if the call recording is owned by the User or Call Queue. Call queues can contain ad hoc or automatic call recordings.
  • Displays User if a call queue member started an ad hoc call recording using in-call controls. The recording belongs to the member/phone user.
  • Displays Call queue if it was an automatic call recording. The recording belongs to the associated call queue.
• Recording: Click the Play icon to play a recording and view transcriptions (if enabled in policy settings).
• Time: View the time and date of the recording.
• Disclaimer: View the recording disclaimer.
• Recording Type column: Indicates if the call recording was automatic or ad hoc (phone user manually started recording using in-call controls).
• Site: View the site that the recording belongs to.
• Auto Delete: View the auto-delete status of the recording.
  Note: The following statuses will appear if a recording cannot be auto-deleted:
  
  • Paused: The recording will not be automatically deleted if it is added to Zoom Revenue Accelerator. The recording may be automatically deleted once the conversation is removed from Zoom Revenue Accelerator.
  • Disabled: Permanent auto-deletion of automatic call recordings when retention duration expires is disabled for the account. Recordings must have auto-delete enabled manually to ensure that the recordings are permanently deleted after the retention period expires.

How to manage call recording logs

Manage a call recording log

1. Access Zoom Phone recording logs.
2. Under the Recording column, click the Play icon to play a recording and view transcriptions (if enabled in policy settings).
3. To the right of the recording, click Download to save the recording as an MP3 file.
4. To the right of the recording, click the ellipsis , then click from the following options:
   • Transcribe to: Transcribe the recording to your selected transcription language.
   • Move to Trash: Move the recording to Trash .
   • Enable auto-delete/Disable auto-delete: Enable or disable permanent auto-delete for call recordings when the retention duration expires.
   • Add to Zoom Revenue Accelerator: Add the recording to Zoom Revenue Accelerator.
     Note: By adding this recording to Zoom Revenue Accelerator, you are directing Zoom to access, process, and use your meeting recording(s) for the purpose of providing the Zoom Revenue Accelerator service, including analysis, insights, and Zoom's product improvements to the service. Before sharing the recording(s) with us, please make sure you have the necessary consents from all meeting participants. Depending on your organization's settings and policies, others in your organization may be able to access these recording(s) or any data, transcripts, or analysis generated from the recordings.

Manage multiple call recording logs

1. Access Zoom Phone recording logs.
2. To the left of the recording logs you want to manage, select the checkboxes.
   Note: At the top of the page, to the left of From, select the checkbox to select all recording logs.
3. At the top of the page, click from the following bulk actions:
   • Move to Trash: Move the recording to Trash .
   • Add to Zoom Revenue Accelerator: Add the recording to Zoom Revenue Accelerator.
     Note: By adding these recordings to Zoom Revenue Accelerator, you are directing Zoom to access, process, and use your meeting recording(s) for the purpose of providing the Zoom Revenue Accelerator service, including analysis, insights, and Zoom's product improvements to the service. Before sharing the recording(s) with us, please make sure you have the necessary consents from all meeting participants. Depending on your organization's settings and policies, others in your organization may be able to access these recording(s) or any data, transcripts, or analysis generated from the recordings.

How to manage recording logs in Trash

Items that may have been deleted by users or retention policy will appear here. You can view the following information about the item's deletion:

• Deletion Date: View the date and time that the recording log was deleted from the Recordings tab.
• Soft-Deleted By: View if the recording log was deleted by users or a retention policy.
• Auto Permanently Delete: View when the recording log will be automatically and permanently deleted.

Manage a recording log in Trash

1. Access Zoom Phone recording logs.
2. In the top-right corner, click Trash .
3. (Optional) At the top of the page, filter the recording logs.
4. To the right of a recording log you want to manage, click the ellipsis , then click from the following options:
   • Recover: Recover the recording and move this recording log from Trash to the Recordings tab.
   • Delete: Delete the recording.
     Note: The recording cannot be recovered once deleted.

Manage multiple recording logs in Trash

1. Access Zoom Phone recording logs.
2. In the top-right corner, click Trash .
3. (Optional) At the top of the page, filter the recording logs.
4. To the left of the recording logs you want to manage, select the checkboxes.
   Note: At the top of the page, to the left of From, select the checkbox to select all recording logs.
5. At the top of the page, click from the following bulk actions:
   • Recover: Recover the recordings and move the recording logs from Trash to the Recordings tab.
   • Delete: Delete the recordings.
     Note: The recordings cannot be recovered once deleted.