Release notes for Zoom Phone Appliances

Upcoming Release

Details about upcoming releases will be posted as they become available.

December 22, 2024 version 6.3.0

New and enhanced features

• Zoom Phone Appliances
  • Enhancements to bulk action workflow 
    Account owners and admins can preselect the list of devices or confirm before applying bulk actions like app upgrades, device restarts, or binding provision templates on the Device List page under Device Management. For app upgrades, the dialog box now has clearer confirmation prompts. Restarting devices requires an additional prompt for account-wide restarts. Binding provision templates, which can change Zoom Phone Appliance behavior, now has a confirmation step.
  • Bulk adding Zoom Phone Appliances 
    When importing Zoom Phone Appliance (ZPA) devices in bulk via Zoom Device Management (ZDM), admins now receive detailed error information for any failed imports. The error report includes the specific MAC address of the device that failed to import, along with the reason for failure.
  • Improved visibility into Zoom Phone Appliance device issues 
    The Web Portal's Device Management interface now displays comprehensive error codes and status messages for Zoom Phone Appliances. Admins can quickly identify issues like OS/firmware upgrade failures, app upgrade errors, offline devices, and disconnections from device management. Details like the event timestamp, reason, platform OS version, and ZPA telemetry events are surfaced to aid troubleshooting.
  • Optimized dialing and merging workflows for Zoom Rooms 
    Users can initiate a directory search directly from the dialpad screen, reducing the number of taps required to dial out. The directory search screen now displays quick access to favorites, last dialed, and missed calls for faster dialing. When merging two calls, the system automatically merges the calls without prompting the user, streamlining the merge process.
  • Ignore incoming calls 
    Users can silence an incoming call without sending the caller to voicemail. They can tap the ignore button to stop the ringing while remaining available for other calls. The caller continues to hear ringback tones and the call routing flow proceeds normally.
  • Improved call history experience in Zoom Phone Appliances 
    Users can view the new call log data structure in the history tab. The tab displays call direction, date, timestamp, caller name or number, and additional details like missed calls and shared line information. Users can filter the history by extension or DID. Zoom Contact Center and Zoom Phone calls are visually differentiated.
  • Enhancements to call history filtering 
    Users can filter the call history tab on Zoom Phone Appliances by user extension, DID, CQ, AR, and SLG.
  • Allow executive assistants to choose which calendars to display on Zoom Phone Appliances 
    Executive assistants who are delegates for multiple executives can choose which calendars to display on their Zoom Phone Appliances.
  • Enhancements to restart scheduling 
    Account owners and admins can specify a time range for scheduling daily or weekly restarts of Zoom Phone Appliances. The time range defaults between 00:00 and 03:00 (midnight to 3am).
  • Centralized management of Zoom Phone Appliance settings 
    Admins settings for Zoom Phone Appliances now include options for Bluetooth, USB and Wifi. These settings can be enabled or disabled from the Zoom web portal.
  • Asset Tag option when adding or updating Zoom Phone Appliances 
    Account owners and admins can specify the Asset Tag when adding or updating an appliance from the Device List.
  • Hyperlink for Zoom Phone Appliance IP address 
    Administrators can access the web interface of a Zoom Phone Appliance (ZPA) device directly from the Zoom web portal. The IP address of the ZPA is displayed as a hyperlink. When clicked, a new browser tab opens, and the web interface of the device is loaded. If the administrator is not on the same network as the device, the hyperlink is inactive or displays a "Network not reachable" error message.
  • Support for Yealink MP2 E2 series devices 
    MP54, MP56, MP58 models of the Yealink MP E2 Series are now supported.

Resolved issues

• Minor bug fixes 
• Security enhancements 

Released

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

December 1, 2024 version 6.2.7 (1405)

Resolved issues

• Resolved an issue that caused the app to reboot when adding an external number.

October 21, 2024 version 6.2.1 (1235)

Resolved issues

• Minor bug fixes 
• Security enhancements

October 13, 2024 version 6.2.0 (1215)

New and enhanced features

• Zoom Phone Appliances
  
  • Centralized control of user device settings for ringtones and volume - Zoom Phone Appliances
    Administrators can set default ringtone, ringtone volume, and call waiting volume for users at the account, group, or device level. They can also enable or disable these settings for specific platforms or operating systems. This ensures a consistent user experience across the phone base and streamlines training and support.
  • Customizable line view timeout - Zoom Phone Appliances
    Users can customize the timeout duration for reverting to the line view after expanding a contact card. A default timeout of 1 minute is set, but users can adjust the idle timeout interval in 30-second increments, up to a maximum of 10 minutes.

Resolved issues

• Minor bug fixes 
• Security enhancements

August 25, 2024 version 6.1.10 (1040)

New and enhanced features

• Zoom Phone Appliances
  • Place participants on or off hold during multi-party calls
    Hosts and co-hosts in multi party calls can put one participant, or all participants on or off hold at any time.

Resolved issues

• Minor bug fixes

August 5, 2024 version 6.1.5 (932)

Resolved issues

• Minor bug fixes

July 21, 2024 version 6.1.2 (886)

Resolved issues

• Resolved an issue where declined or canceled meetings were still appearing in the meeting list of a device integrated with Google Calendar.
• Resolved an issue that made Zoom Phone unavailable.
• Minor bug fixes

July 7, 2024 version 6.1.0 (853)

New and enhanced features

• General features
  • Support post-quantum end-to-end encryption for meetings
    Zoom has been upgraded to support post-quantum end-to-end encryption (PQ E2EE). PQ E2EE in Zoom meetings is designed to withstand the threat of an adversary who can capture the encrypted network traffic, hoping to acquire a quantum computer in the future and use it to decrypt the captured data. Appliances will display updated badges and visuals to indicate when PQ E2EE is active in meetings. As users update their device to version 6.1.0 or higher, all end-to-end encrypted meetings will start leveraging our latest post-quantum end-to-end encryption protocol. If PQ E2EE is unsupported by any participant's device, the meeting will default to standard end-to-end encryption (E2EE) when enabled.
• Zoom Phone Appliances
  • Support for Alerts and Notifications
    Administrators can configure the alerts for the following events: devices go offline, devices go online, percentage of devices at a site go offline. These alerts are configured in the Alerts and Notification section.
  • Downgrade to a previous version
    Administrators can downgrade the application to a previous version. Downgrade capabilities need to be requested from Zoom service request.
  • Restore Layout after restart
    Administrators can enable this setting to restore the user interface layout after a restart.
  • Prevent end user from initiating upgrade
    Administrators can prevent end users from initiating an upgrade.
  • Hotdesk limits
    Even when hotdesking is available, users can only log in to one device at a time. Appliances can only be assigned to Zoom Phone Pro users and will be limited to three appliances per Pro user. This will be phased in during the June and July 2024 releases.

Resolved Issues

• Minor bug fixes
• Security enhancements

May 5, 2024 version 6.0.0 (652)

New and enhanced features

• General features.
  • Panelist Support for Production Studio in Zoom Events 
    Panelists can now join a Zoom Event enabled with Production Studio. When joining, panelists will see a non-produced view and get panelist specific notifications about the scene they are on and if they are going to speak next. Panelists will be able to see the produced view as a thumbnail in gallery view or on a confidence monitor if needed.
  • Display correct meeting topic and duration of scheduled PMI meetings 
    When a device with calendar integration receives an invitation to a user's Personal Meeting ID meeting, the device will show the duration and topic of the scheduled PMI meeting on the meeting list.
• In-meeting features
  • Support full transcript panel 
    Appliance users can open the full transcript panel when live transcription is used for meetings. 
  • Disclosure notice updates 
    Notices for Meeting Summary, Meeting Question, Ask AI Companion, recording, live streaming, and saveable captions will be combined and displayed once when a feature is first activated.
  • Transform links shared in meeting chat into QR codes 
    When appliances receive a shared link in a meeting chat, the link will be displayed as a QR code which the appliance users can scan and open with their mobile devices. 
• Zoom Phone Appliances
  • Improved administrator user experience for workspaces
    Administrators can assign a common area and configure a calendar resource and location from the same page. 
  • Automatic logout for common areas
    Administrators can enable an automatic logout for common area devices every 30 days. 
  • Send to Zoom logs from the web portal
    Administrators can send logs to support from the Device List page on the Zoom web portal. 
  • Increase screen lock timeout
    Users can configure their screen lock settings in the application itself or in the web portal.
  • Private Call Park & Aim Park for Shared Line Group
    Administrators have the flexibility to create a user group with permissions for these activities and specify the location where calls should be picked up. Those not included in the designated group are unable to retrieve these calls. Aim Call Park allows a user to transfer a parked call to an available user-selected aim call park number. Admin can configure in the admin portal. The feature can be enabled at the account and site levels.
  • User experience enhancements
    Phone settings, Call Forward settings, CQ opt/in out settings, and conference creation are easier to access on the device interface. 
  • Set Firmware Rule at Group level
    Administrators can determine what firmware version all devices in a particular group will have. If a new device is added to the group it will also get the designated firmware version and will not be auto-upgraded. 
  • Privacy function for shared lines
    Administrators can enable an optional privacy function for shared line groups and shared line appearances. When a user makes a call private, the call will be hidden from others on the shared line.
  • Hide client dial pad key selections
    Users who need a client to authenticate via the dial pad will not see the client’s selections. This feature can be toggled by an administrator. 
  • Ability to transfer to contacts in speed dial list without expansion module

Resolved issues

• Minor bug fixes
• Security enhancements

February 5, 2024 version 5.17.6 (4441)

Resolved issues

• Minor bug fixes

January 22, 2024 version 5.17.5

New and enhanced features

• Zoom Phone Appliances
  • Support for Zoom Calendar
  • Upgrade App/firmware for Groups
    Devices enrolled in Zoom Device Management can be upgraded in Groups.
  • Add Zoom Phone Appliances to Zoom Device Management via API

Resolved issues

• Minor bug fixes
• Security enhancements

January 7, 2024 version 5.17.1 (4336)

Resolved issues

• Resolved an issue that caused problems with controller connectivity, direct sharing, incoming calls, scheduled events, etc.

December 20, 2023 version 5.17.0 (4245)

New and enhanced features

• General features
  • Presentation slide control 
    Control progression of presentation slides without needing to ask the participant sharing the presentation for the next slide. Supports presentations in Google Slides, Powerpoint, and Keynote. The account owner and admins can enable this for use at the Account, Group, and User-level web settings. An appliance may only request slide control from another meeting participant performing screen sharing; it may not offer slide control to other participants when the appliance is performing screen sharing. 
  • Far end camera control notification enhancement 
    When a meeting participant requests far end camera control of an appliance camera that does not support pan, tilt and zoom (PTZ) controls the following message will be displayed in the meeting participant’s client: "The selected camera does not support PTZ controls."
  • Support for joining iMMR meetings 
    Appliances can join iMMR meetings if permitted by the meeting host’s account settings. 
• In-meeting features
  • Enhancement to in-meeting chat
    Users can view images posted in the in-meeting chat. 
  • Content only view for Webinars and Events 
    If the host’s and all panelists' videos are turned off, their profile pictures will not be displayed when content sharing is active in Webinars or Events. 
• Zoom Phone Appliances
  • Searching during call transfer
    Users can access contacts, phone numbers, call queues, and SLG's when doing a warm or direct transfer.
  • Live transcription for English 
  • Restore screen layout after restart
    After a restart of Zoom Phone Appliances, user’s screen layout will be partially restored.
  • Support Network Conferencing Join for SLA line
  • Support Call Park Enhancement - Aim Park
  • Improvements to Blocked List user experience
  • Call Control by Client Enhancement: Transfer to Voicemail
    Users can now use the client to call control Zoom Phone appliances for the transfer to voicemail function.
  • Provision Template Support
    Administrators can configure provision templates to enable/disable low level functions such as Bluetooth and other functions not involving the Zoom application.
  • Minimize Calendar information for privacy
    Administrators can configure devices to display minimal calendar information.
  • Meeting Notification Handling
    New options/settings to handle how meeting notifications are displayed on the device.
  • Support for Poly CCX 505

November 5, 2023 version 5.16.5 (3917)

New and enhanced features

• In-meeting features
  
  • Greater host control of AI Companion during meetings 
    Hosts can control who in the meeting can ask AI Companion questions about the current meeting, when active in the current meeting. In addition to setting these defaults through web settings, the host can also control AI Companion access during the live meeting. The in-meeting options are the same as the web settings, restricting access to only themselves (the host), all participants from the point they join (meaning they cannot ask questions about topics from before they joined), or all participants for the entire time the AI Companion is active. If this is locked by admins, hosts cannot change this access during the live meeting.

September 24, 2023 version 5.16.0 (3769)

New and enhanced features

• Phone features
  • Sign in with QR code
    Users have an additional sign in option for QR code. The email or activation code options are also still available on the Zoom Phone Appliance interface.
  • Support for Check-in and Check-out
    Administrators can require users to check-in to keep a workspace reserved. Once checked-in, users can check out if they finish early and allow others to use the workspace.
  • Support Call Command APIs
    Call control APIs can be used for placing, ending and controlling recordings during a call.
  • Support for audio logs
    Users can enable audio logs before a call and send them to Zoom for troubleshooting.
  • Toggle calendar functions
    Administrators can toggle the calendar display on or off. 
  • Removed + country code requirement for call forwarding to a local number
    Users do not need to enter a + symbol before their number when using call forwarding.
  • Alert notifications
    Administrators can configure alerts for the following scenarios on the zoom web portal: failed firmware or package upgrade, Zoom Phone Appliance offline, multiple PIN code entry attempts, Zoom device management disconnect.
  • Create personal contacts from call history
  • Support for custom backgrounds
    Administrators can add a custom background for devices that are locked or in hotdesking mode. 
  • Support for Crestron P10 and P8 devices
    The models are included in the Zoom Certified models list.
• General features
  • Improvement to display logic for attendees
    Webinar hosts can control what attendees view, even in workspaces with multiple displays. 
• In-meeting features
  • Support Smart Meeting Summary
    Hosts can initiate an AI generated summarization for the current meeting. Hosts will be prompted to enter an email address that the summary can be sent to. The ability to receive the meeting summary can be restricted to the host alone, the host along with users on their same account, or extended to all attendees of the meeting, including invitees outside of their organization. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the summary at any time, if necessary.
  • Ask AI Companion questions about the meeting
    Zoom’s AI Companion transcribes and analyzes the verbal discussions in Zoom Meetings, allowing participants to ask the AI Companion questions about the meeting content that has been discussed and receive a response based on the meeting analysis thus far. Admins can choose to have this option remain visible in the meeting toolbar, even when the feature is disabled in web settings. Meeting hosts can start and stop AI Companion from a Zoom Phone Appliance for other participants. Participants using the Zoom Phone Appliance itself cannot ask AI companion questions. 
  • Enhanced captioning control for hosts/co-host 
    Hosts can have greater control of captioning use and the speaking language for the meeting. If enabled in web settings, captions can only be enabled by the host. Participants in the meeting can request captioning be enabled, which prompts the host (and co-hosts) to enable captioning and choose a speaking language.
  • Support for breakout rooms with end-to-end encryption 
    Breakout rooms can be used in meetings with end-to-end encryption enabled. This feature must be enabled by Zoom support.  
  • Updated recording notice 
• Management features
  • Limit network bandwidth 
    Administrators can limit the amount of bandwidth allocated for audio and video. These policies are intended for local networks known to have limitations at specific locations.

Resolved issues

• Minor bug fixes
• Security enhancements

August 11, 2023 version 5.15.7 (3484)

Changes to existing features

• Updated Meeting Summary, Smart Recording, and Team Chat Compose prompts to reflect Zoom’s data policies 

July 24, 2023 version 5.15.5 (3393)

Resolved issues

• Minor bug fixes

June 27, 2023 version 5.15.1 (3305)

Resolved Issues

• Minor bug fixes
• Security enhancements

June 25, 2023 version 5.15.0 (3294)

New and enhanced features

• Phone features
  • Zoom Phone appliance PIN management
    Zoom Phone appliance PINs can be managed from the web portal. Administrators can reset the PIN codes for all the devices they manage, and users can reset their own device’s PIN code. 
  • Selective SLG Opt In and Opt Out on common area phones
    Users can selectively opt in or out of a selected set of shared line groups via the Poly CCX when it's configured as a Common Area Phone (CAP). Users can also select any SLG on the Zoom Phone appliance interface and choose the CLID of that SLG to place outbound calls with that SLG’s DID/CLID information.
  • Respond to incoming call with SMS
  • Expansion Module Key Type support
    Support for call park, call queue, SLA/SLG line appearance, intercom, and paging extension key type in the expansion module.
  • Support for VIP Delegation
    Administrators can enable this feature to allow only VIP users to contact another user. 
  • Sync User or Common Area Time Zone on client.
    The time on the client is now automatically synchronized with the assigned user/common area.
  • Ringtone Selection: set to silent
    A silent ringtone that can be assigned to any type of inbound call
  • Show caller ID details of last caller
• General features
  
  • Support for Production Studio
    The host of a Zoom Events Webinar session can enable Production Studio and allow a producer to join. Users will be able to watch and listen to the producer's video.  
• In-meeting features
  
  • In-meeting chat updates
    Users will be able to edit messages after they have been sent from the device, and send reactions in chat. The reactions sent by others in chat will also be visible to the users on the device.  
  • Pause recording 
    Users can pause a meeting recording. 
  • Meeting toolbar enhancements 
• Management features
  • Watermark location configuration 
    Administrators can use the Zoom web portal to configure which position their watermark will appear in when using a single instance style during a meeting. 
  • Real-time statistics display 
    Administrators can view real-time meeting and zoom phone statistics for audio and video. This includes codec, resolution, bitrate, jitter, latency, and packet loss.

Resolved Issues

• Minor bug fixes
• Security enhancements

June 11, 2023 version 5.14.7 (3216)

Resolved Issues

• Minor bug fixes

April 23, 2023 version 5.14.5 (2936)

Resolved Issues

• Minor bug fixes

Note: The Zoom IQ Meeting Summary feature has been pulled from release due to compatibility issues and will be available in another upcoming release. 

April 9, 2023 version 5.14.2 (2889)

Resolved Issues

• Minor bug fixes

March 26, 2023 version 5.14.0 (2867)

New and enhanced features

• Phone features
  • Hotdesk Enhancement for common area
    Users can access common area phones and make calls without signing in.
  • Restrict access to recordings by IP address
    Zoom Phone administrators can add "IP address access control" for Phone recordings and voicemails to restrict the location from where users are able to download recordings.
  • Respond to incoming call with Zoom chat message
    Users can respond to an incoming call with a chat message if they are too busy to talk. 
  • Prevent users from blocking their caller ID
    Administrators can prevent users from blocking caller ID on outbound calls.
  • Interface improvement for on screen keypad DTMF commands
    For devices that have no physical keypad, such as Poly CCX, users can press the keypad on the navigation menu during a call to be shown two options: new call, or in-call keypad. If users select in-call keypad, they can use DTMF commands. 
  • Voicemail option for common area devices
    Administrators can configure the voice mail policy for common areas if the common area has Zoom Phone Pro license. 
  • Support for cloud paging
    Administrators can create a group of members allowed to receive paging, and can also determine if an emergency page is allowed to interrupt a phone call in progress via settings. This is an account wide setting and the default is off (no interruptions).
  • Support for Grandstream GXV3470 and 3480
• General features
  • Webinar Session Branding
    Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist. This requires version 5.14.0 or higher to use and/or view, but does not require this version to join the webinar.
  • Display Chromium version in Settings 
    The Chromium browser version is displayed in the settings menu on appliances. 
  • Added About section in settings for appliances 
    Appliance users can find the About section by opening the settings menu.
  • Contact list enhancement 
    Deactivated users will no longer be shown in contacts.
• In-meeting features
  
  • In-meeting chat enhancements
    Meeting participants can view emoji reactions and reply in threads to in-meeting chat messages.
  • Hybrid meeting information 
    Participants can click the security shield icon to see the following text in a  regular hybrid meeting: “You are connected to the Zoom Global Network via a data center controlled by your Zoom account owner”. Participants who click the shield icon in an internal hybrid meeting will see this text instead: “You are connected to a data center controlled by the host's account owner”. In either scenario, participants can click Learn More to learn about hybrid meetings.
  • Recording disclaimer update
    Participants will receive a recording disclaimer if a Zoom Phone audio only participant starts recording. 
  • Update to Show/Hide Non-Video Participants
    The Show/Hide Non-Video Participants option can be toggled from the View menu on the touch screen display.
  • Update Scale to Fit behavior 
    On android devices with a touchscreen, "Scale to Fit" will now default to on for Portrait mode devices in Active Speaker view. The Scale to Fit setting can also be toggled in-meeting and the default behavior can be configured out-of-meeting. 
• Management features
  • Recurring meeting display time
    Recurring meetings will now show start/end times on the display. The meeting list can also be sorted by start time, and any recurring meetings without a set start time will be listed last.

Resolved Issues

• Minor bug fixes
• Security enhancements

March 11, 2023 version 5.13.7 (2769)

Resolved issues

• Minor bug fixes

February 26, 2023 (web only)

New and enhanced features

• Administrator features
  • Supported admin features for Zoom Phone Appliances
    From the Zoom web portal, Account owners and admins can set the following features for Zoom Phone Appliances (ZPA).
    • Enable or disable web interface on the device itself
    • Set the admin password for the device

January 16, 2023 version 5.13.6 (2489)

New and enhanced features

• Management features
  • Zoom Phone Appliances setup
    Base configuration settings are now automated for Out-of-box or Factory Resets, which minimize manual provisioning.
• Zoom Phone Appliances
  
  • Support for Poly CCX505 devices

Resolved issues

• Resolved a call failure issue related to registration of device
• Minor bug fixes

January 8, 2023 version 5.13.5 (2468)

Resolved issues

• Minor bug fixes

December 19, 2022 version 5.13.0 (2370)

New and enhanced features

• General features
  • Join ad hoc Webex meetings via SIP
    Users who want to join a Webex meeting via SIP only need to enter the Webex meeting ID.
  • Support for custom join webinar disclaimer
    Join webinar disclaimers configured from the web portal will appear in Zoom Rooms. 
  • Product icon updates 
    App and home screens icons have been updated to reflect the new Zoom logo. 
• In-meeting features
  • Additional option for toggling show/hide self view 
    Users can toggle this view, which adds or removes their video feed from their personal meeting window, from the Change Views section of the user interface. 
  • Organize gallery view 
    Users can sort the way attendees are displayed in gallery and thumbnail view. The options are sorted by name in alphabetical order, or reverse alphabetical order. Hosts and co-hosts can also load a saved gallery view configuration tied to the meeting ID. 
  • Chat panel enhancement 
    The chat panel will not be partially blocked by active speaker notifications. 
• Management features
  • Editing source media ports 
    Administrators can set the maximum number of source media ports available. A minimum of fifty is required. 
• Zoom for Home features
  
  • Video preview 
    If a user has turned off their video, the video preview before a meeting will display the user’s profile picture instead of just the user’s name.
• Zoom Phone Appliances
  • Join audio for third party meetings
  • Call control on the desktop client
    Call control mode allows you to take the following actions from your desktop client: make a call, answer a call, place a call on hold and resume it, mute and unmute a call, transfer a call, make a conference call (3-way), and end a call.
  • User interface enhancements to paging
    The top right corner paging icon can be used as a speed dial. A user can press the icon and immediately page to their programmed paging extension.
  • Yealink EXP50 for MP56 MP58 VP59 smart paging layout
    When enabled, the pages on the expansion module(s) are distributed across all connected expansion modules. For example, Page 1 will be on module 1, and Page 2 will be on module 2, and so on. If you have only one expansion module connected, the pages are distributed sequentially on the module.
  • Ability to hide country code when receiving incoming calls
  • Display Zoom cloud contacts
  • Call waiting volume control
    Users can increase the call waiting volume to ensure they are notified when another call comes in.
  • Ability to allow an incoming PSTN call to join an ongoing meeting
  • Support for Yealink EXP50 expansion models VP59 and MP56

Resolved issues

• Minor bug fixes
• Security enhancements

November 7, 2022 version 5.12.6 (2097)

New and enhanced features

• In-meeting features
  
  • Companion mode enhancements
    Users in companion mode who join a Zoom Room meeting will be displayed in the participant list nested under the Zoom Room’s entry, instead of as a separate entry. 
  • Updated webinar privacy disclaimer
    The webinar disclaimer has been updated to provide additional clarity regarding how data is being handled and who can access it.
• Management features
  • Automatic attempted recovery from temporary web proxy authentication failure 
    When this feature is enabled in the web portal, the Zoom Room will periodically attempt to reconnect through a web proxy when it receives a Proxy Authentication Required response. The Zoom Room will display a notification while it is attempting to recover.

Resolved issues

• Minor bug fixes
• Security enhancements

October 16, 2022 version 5.12.2 (2027)

Resolved issues

• Minor bug fixes
• Security enhancements

September 26, 2022 version 5.12.0

New and enhanced features

• Zoom Phone Appliances
  • Listening to voicemails without downloading
    Users can listen to voicemails on Zoom Phone appliances without download permissions.
  • Voicemail forwarding 
    Administrators can allow users to forward voicemails to another Zoom Phone user’s extension. 
  • Scheduled Restart for Zoom Phone Appliances 
    Administrators can schedule a weekly restart for Zoom Phone Appliances in the Zoom Web Portal. This will restart the Zoom Phone application and the vendor based operating system (firmware).
  • Message waiting indicator for Shared Line Group and Shared line Appearance 
    Members of Shared Line Groups and Shared Line Appearances will receive message waiting indicators. A group member can process the message, which will remove the indicator. 
  • 911 location tracking 
    Added support for location tracking at network switchport level.
  • QR code sign in as common area without binding calendar 
  • Support opt in/out for Shared Line Groups 
    Users can opt in or out of all shared line groups.
  • Support for Yealink ExP50 expansion module for MP58 
  • Call Forwarding
    Users can configure the settings for Call Forwarding and Call Handling from their Zoom phone device. 
  • Support for BSSID radio on Yealink series with WIFI 
  • 911 Emergency address manual entry 
    Users can manually enter the city if it's not shown on the available pull down list.
• General features
  • Display Common Area Phones in the contacts list
    Users can invite common area phone to a meeting from the contact list.
  • One-time password requirement for suspicious logins
    When Zoom Rooms administrators sign in to a Zoom Room using their work email and password, they may be asked to enter a one-time password, sent to their account email, when Zoom detects a suspicious login. A login may be considered suspicious if it originates from a different country or device, among other factors.  After entering the one-time password, the sign in will succeed.
• In-meeting features
  • Thumbnail View Enhancements
    The Thumbnail view can be used in Zoom Rooms with multiple screens, and the view can be configured to display the film strip above or below the active speaker (this does not apply to Zoom Rooms for Touch). 
  • Zoom Translated Captions
    Zoom Rooms in meetings where the host has a Zoom Translated License will be able to pick between multiple closed captioning channels such as CART, Live Transcription, and Live Transcription translations.
  • Support for meeting polls 
    Polls can be launched during a meeting, allowing participants to provide responses. 
  • Meeting assistant updates 
    Meetings assistants are displayed as participants in meetings they join. Assistants can change the name displayed in the participants menu when joining.
  • Reactions for Zoom Rooms
    Zoom Room users can send and receive reactions in meetings and webinars. 
  • Share screen and audio to all Breakout Rooms
    When sharing screen in the main session, the host or co-host can share their screen to all active Breakout Rooms. Computer audio and video audio from a screen share can also be shared. 
  • Enhanced in-meeting user abuse reporting 
    Simplified process for meeting attendees to report abuse to Zoom.
• Management features
  
  • Cloud recording limit 
    If a participant tries to record a meeting after the cloud recording storage limit is reached, the Zoom Room will display a message explaining why the meeting can't be recorded. 
• Zoom for Home features
  
  • User presence status options
    Personal Zoom Room users can set their status to “busy”, in addition to “available”, “away”, and “do not disturb”. If contacts set their status to “busy” that status will be displayed when viewing the contact list. 

Resolved issues

• Minor bug fixes
• Security enhancements

July 24, 2022 version 5.11.3

New and enhanced features

• In-meeting features
  • Meeting layout chat panel enhancement
    The chat panel can be opened persistently without covering up other meeting content.

Resolved issues 

• Minor bug fixes
• Security enhancements

June 26, 2022 version 5.11.0

New and enhanced features

• General features
  • Upgrade alerts for free accounts
    Personal Zoom Room users with a free account will receive a notice when their remaining meeting time reaches ten minutes. The notice includes information on how to upgrade.
  • Proxy Support for Zoom Rooms integrated with Zoom Phone
    Zoom Rooms have proxy capability when Zoom Phone is enabled and configured within the web portal.
  • Turkish and Polish Language support
  • Multiple-day meeting display
    Scheduled meetings that run for multiple days will be displayed on the Zoom Rooms display for each applicable day.
  • Calendar integration parsing enhancement
• In-meeting features
  
  • Disable Broadcast Message from host to breakout rooms
    Admins on the account can now disable the ability for meeting hosts to broadcast messages to all breakout room participants.
  • Multi-pin and multi-spotlight
    With host permission, users will now be able to pin up to 9 participants on their end. The host can also spotlight up to 9 participants for everyone in the meeting.
  • Watermark enhancements
    Meeting hosts can edit the visual watermark, and turn it on or off during a meeting. Watermarks will display the entire email address over a participant’s shared screen and video tile, as well as displayed over their video in most video layouts (Speaker, Gallery, Side-by-side). The watermark is also visibly more apparent as a tiled pattern across the video or shared screen.
  • Toggle participant entry tones
    If the Zoom Room is the meeting host, participant entry tones can be toggled on or off from the room controller.
  • Show non-video user
    When Show non-video user is enabled during a meeting, the participant will see the non-video users thumbnails when a screen share is started.
• Zoom Phone Appliances
  • Support for Poly CCX 400
  • Add four or more participants to a call
    The process for adding four or more participants to a call has been streamlined so it does not interrupt the session.
  • Mark voicemails as Unread
    Users can mark their voicemails as Unread.
  • Line View Enhancement
    Users can select which group views are displayed at the top of the interface.
  • Group Call Pick up alert
    Administrators can define a time threshold for alerting a user’s colleagues when that user receives a group call but does not answer.
  • Call queue admin actions
    Administrators can enable barge, monitoring, and whisper for call queue admins from role management. Call queue admins can perform these actions for calls that are considered part of the queue, but not for personal calls.
  • Call monitoring on Shared Line Groups
    Admins can monitor calls on shared line groups.
  • Shared Line Group admin actions
    Admins can monitor, whisper, barge, takeover and conference barge.
  • Enable or disable Live Transcript in meeting
    Meeting hosts can turn on auto-transcription during a meeting. Live transcription will be generated automatically and appear on the room meeting display.
  • Access control policies
    Administrators can make configuration changes from the Policy tab of a user, group, or account. The policies include: setting the time window when users are allowed to make or receive calls, selecting the locations from where calls can be made or received, setting restrictions for calls, setting emergency call settings, and determining which locations belong to a site.

Resolved issues

• Minor bug fixes
• Security enhancements

April 24, 2022 version 5.10.3 (1221)

New and enhanced features

• Zoom Phone Appliances
  • Support for Audiocodes C470 HD

Resolved issues

• Minor bug fixes

April 2, 2022 version 5.10.0 (1062)

New and enhanced features

• General features
  • On-screen notification enhancements
    Up to three notifications will be displayed at the bottom right corner of the display. Notifications either disappear within a certain time frame, or must be manually dismissed. This is determined by level of importance, with more important notifications requiring a manual dismissal. 
• In-meeting features
  
  • Reclaim host in breakout rooms
    The original meeting host can reclaim the host privileges in a breakout room if they leave and rejoin the meeting. 
  • Enhanced in-meeting user abuse reporting
    Users submitting reports will be required to include their email addresses.
• Management features
  • Microsoft calendar authentication notification
    Microsoft plans to disable basic authentication for Microsoft Exchange Web Services for Office 365. If a Zoom Room calendar integration to a Microsoft O365 calendar service encounters authentication errors because of this change, a notification message will display.  Customers are encouraged to update any Zoom Rooms calendar integration with Microsoft O365 to use OAuth instead of basic authentication by re-authorizing their calendar integration in the Zoom admin portal. 
• Zoom for Home features
  • Support for displaying Zoom Events on the calendar
    After registration, Zoom Events will appear on the user’s calendar with a join option.
• Zoom Phone Appliances
  • Support for Poly CCX 500 
    Portrait view is supported on Poly CCX 500 (2GB models only).
  • Distinctive Ringtones
    User can set different ringtones for the user's line for incoming calls.
  • Barge-Monitor-Whisper (BMW) tool 
    The BMW tool helps managers monitor and assist with client calls to support employees. 
  • Call queue member can opt in/out call queues directly from device
    Users can opt in or out from a call queue directly from the device.
  • Video greeting and video mail 
    Users can record video greetings/mail and then forward them to others. Alternatively, users can also download video greetings/mail and then forward them to others. 
  • Group call pick up 
    User can pick up calls for a member of the same group without the need to access that member’s desk phone, Zoom client or ZP Appliance. A system administrator can set up a call pick up group for extensions that share call handling responsibilities.
  • Intercom Enhancements 
    Users can use the intercom to communicate with others when searching through their contacts. 
  • QR code login when hot desking is enabled 
    Users can choose the QR code option when logging in as a guest.
  • Hot desk reservations 
    Users can reserve an available workspace from their current workspace. 

Resolved issues

• Minor bug fixes
• Security enhancements

January 25, 2022 version 5.9.4 (685)

Resolved issues

• Minor bug fixes 
• Security enhancements 

January 9, 2022 version 5.9.3 (653)

Resolved issues

• Minor bug fixes 

December 20, 2021 version 5.9.0 (618)

New and enhanced features

• General features
  
  • Display gender pronouns 
    If enabled by account admins and added to their profile by either the user directly or through SAML mapping, a user’s gender pronouns are displayed in their contact card and as part of their display name in meetings and webinars.
  • Improvements to meeting invitations 
    Meeting invitation requests are more visible on small displays. 
  • Transfer meetings between devices 
    Seamlessly transfer meetings from mobile/desktop devices to a Personal Zoom Room device. 
• In-meeting features
  
  • Optional Reclaim Host when rejoining 
    When the original host of a meeting rejoins, they are now given the option to reclaim host controls or remain as a participant, in order to not disrupt the current host.
  • Participant list improvement to Smart Gallery 
  • Profile pictures return when Focus Mode is turned off 
  • Gallery view default 
    The Zoom Room’s video will appear in the second place of the gallery view by default. 
  • On-screen speaker label 
    The active speaker label will appear consistently during a screen share and when the active speaker’s video is off. 
  • Attendee annotation 
    Meeting hosts can allow or prohibit attendee annotation on shared content.
  • Follow meeting host video order 
    Meeting hosts on the Zoom client can drag and drop participant videos into a different position in gallery view and then broadcast this change to participants in a Zoom Room.
  • Disable annotation during a screen share 
    Zoom Rooms Touch users can disable annotation during a screen share. 
  • Improvements to large meeting experience 
• Zoom Phone Appliances
  • Ability to add/delete contacts
  • Call Park
    Parking a call allows you to hold calls in a virtual location and retrieve them from a desk phone or client.
  • Support for Yealink VP59 HDMI
    Yealink VP59 devices have an HDMI out port that allows users to extend the device’s view to an external display monitor. Users can switch the view between the VP59 screen and an external display.
  • Support for End-to-end (E2E) encryption on phone calls
  • Support for voicemail transcription
  • Support for Interactive Connectivity Establishment (ICE)
  • Support for audio Intercom calls
  • QR code login for shared office/common area devices

Resolved issues

• Minor bug fixes

November 8, 2021 version 5.8.3 (388)

New and enhanced features

• Zoom Phone Appliances
  • Filtering contacts on display
    Users can choose to display only personal contacts or all contacts from the organization directory. 

Resolved issues

• Minor bug fixes

September 29, 2021 version 5.8.0 (293)

New and enhanced features

• General features
  • Support for IPv6 
  • Enhanced user interface and user experience
    Enhancements have been made for signing-in, sending invites, changing in-meeting settings, and participants on touch devices. 
  • Spam call indicator
    Users can see a spam call notification if one is detected.
  • Joining personal meetings (PMI)
    Users can populate their “location” field with their PMI which allows others to join that personal meeting ID.
• In-meeting features
  • Immersive view 
    Recreate the feel of your class or conference room by placing video participants onto a single virtual background. Participants are automatically placed onto provided scenes, but the host can upload their own custom background and adjust the arrangements as needed. 
  • Breakout rooms management 
    Meeting hosts can use the features of breakout rooms with a Zoom Rooms controller or touch screen. 
  • Additional security features
    Hosts can hide profile pictures, suspend participant activities and start video for participants. 
  • Focus mode
    In focus mode, only the host can see participants’ videos or profile pictures when video is off. Participant screen sharing can only be viewed by the host, who can switch between multiple shared screens and allow participants to view others’ shared screens. Administrators can enable Focus mode for use in meetings via the web portal.
  • Additional non-verbal feedback 
    Attendees can click the coffee cup icon in the reactions menu during a meeting to indicate that they are temporarily away.
  • Improvements to non-verbal feedback
    Users who raise their hand in a meeting will have their feedback more prominently displayed in their participant window on the Zoom Room display.
• Management features
  • Customize recording disclaimer
    Administrators can customize the text of the recording disclaimer that is displayed to participants. 
  • Limit screen sharing for external meetings
    Administrators can restrict specific internal participants from screen sharing in a meeting with external participants. 
  • Untrusted certificate alert 
    Administrators will receive alerts for untrusted certificates on their dashboards in the web portal. 
  • Remote meeting controller enhancements 
    The text of the privacy disclaimer that is displayed to administrators when taking control of a meeting has been improved. Breakout room participants will receive a message that the meeting is being controlled by an administrator. All participants will be notified when an administrator stops controlling the meeting.
• Zoom Phone Appliances
  • Support for portrait view with Yealink MP54 series
  • Support for Yealink MP 56, 58
  • Block phone numbers
    Users can review recent call history and block specific numbers.
  • Zoom Phone paid license requirement
    Users will need a paid license rather than a basic license to use Zoom Phone Appliances.  
  • Support Zoom Phone Common Area Phone (CAP) License
    Organizations with CAP licenses can assign them to Zoom Phone appliances and allow users to sign in as guests.

Resolved issues

• Minor bug fixes
• Security enhancements

August 12, 2021 version 5.7.5 (83)

Resolved issues

• Minor bug fixes
• Security enhancements

July 27, 2021 version 5.7.3 (58)

New and enhanced features

• In-meeting features
  • Active Apps Notifier Enhancements
    The Active Apps Notifier will only be displayed to attendees if an app has accessed data during an on-going meeting. When the Notifier is displayed, it will categorize the type of meeting data that the third party app is accessing. 
  • Mute and Video Off when joining a recorded/live streamed Meeting 
    When a Zoom Room joins a meeting that is already being recorded and/or live streamed, they will join with their video off and muted until they consent to the recording prompt. After consenting, they will be able to unmute and turn on their video, if the host allows them to. 

Resolved issues

• Minor bug fixes

June 29, 2021 version 5.7.0 (1439)

New and enhanced features

• General features
  
  • STIR/SHAKEN compliance
    STIR/SHAKEN is an industry standard to prevent fraudsters from initiating calls from the numbers they don’t own. As required by FCC, Outbound PSTN calls from Zoom endpoints with Zoom provided US phone numbers will include attestation of the caller ID.
• In-meeting features
  • Panelist and host controls in a webinar 
    Zoom Rooms that join a webinar as a panelist or a host will be able to view and/or manage attendees.  
  • In-meeting chat replies
    Meeting participants in a Zoom Room can reply to in-meeting chat messages with a Zoom Rooms controller or using a Zoom Rooms touch screen. 
  • Support for language interpretation 
    This allows meeting hosts to designate interpreters for their Zoom meeting or webinar on the Zoom web portal or during a Zoom session. Interpreters will hear the main audio channel and can speak into the language channel which they’ve been assigned. Participants choose which audio channel they would like to hear.
• Zoom for Home features
  • OnZoom meeting display
    Meeting hosts will be able to distinguish between regular meetings and OnZoom meetings when looking at their meeting lists.
  • Binding code login
    A user that logs in to the Zoom web portal can then log in on the Zoom for Home device with a binding code.
• Zoom Phone Appliances
  • Hot desking 
    The hot desking feature allows phone users to use their extension number and PIN to temporarily sign in to a provisioned desk phone.
  • Speed dial/BLF, support 
    Any line key customizations made in the Zoom web portal will display on Zoom Phone appliances. This includes line keys for speed dial and busy lamp field (BLF). Speed dial allows users to easily dial a number by pressing a line key. BLF allows users to see the call status of another internal line.
  • Emergency address management 
    Users will be prompted to enable location sharing if their admin enables nomadic emergency services. Users can also add or update their emergency address.
  • Nomadic emergency services 
    Nomadic emergency services provide the ability to dynamically detect and report a user's location for emergency calling. Account owners and admins define locations, specifying a street address, IP addresses ranges, and/or wireless access point identifiers. When a phone user places an emergency call from within a defined location, the associated emergency address will be sent to emergency responders.
  • UI enhancements 
    Various UI enhancements to improve the user experience for features like joining meetings, sharing screen, viewing notifications, and recording calls.
  • Call Recording 
    User can start/stop call recording directly from the in call control option.
  • Ability to block user to sign in to unmanaged Zoom Phone Appliances 
    Administrators can block users' ability to log in to their Zoom accounts on unmanaged devices. 

Resolved issues

• Minor bug fixes
• Security enhancements

June 6, 2021, version 5.6.7 (1288)

New and enhanced features

• Enhanced data privacy notices
  In-context user education for various features, such as whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
• Recording consent
  Zoom Rooms will need to consent to the meeting being recorded when joining a meeting or when someone starts recording the meeting. 
• Active Apps Notifier
  When someone in a meeting or webinar is utilizing any app that has access to real-time content or personal information during a meeting, participants are given real-time notice of usage. Details of which apps have access and which participant is using the app are displayed, and clicking on the app opens the Marketplace page to provide more information.

Resolved issues

• Minor bug fixes

May 30, 2021, version 5.6.6 (1240)

New and enhanced features

• Zoom Phone Appliances (GA)
  Zoom Phone Appliances is out of the Beta phase and generally available.

March 28, 2021 version 5.6.0 (1082)

New and enhanced features

• Zoom Phone Appliances (Beta)
  • Support for Poly CCX 700, Poly CCX 600 with Camera, and Yealink VP59
    Users can setup a Poly CCX 700, a Poly CCX 600 with camera, or a Yealink VP59 device with a dedicated Zoom client. From the home screen, users can interact with the following features: multiple lines, voicemail, call/transfer/conference, escalate to Zoom meeting, and join/start/control that meeting. In addition, users can access information about recent meetings, their schedules, and their favorite contacts. User presence and call history are also displayed. 
  • Zoom Phone calling features supported 
    • Call Hold / Resume
    • Mute
    • Call Transfer
    • Consultative
    • Direct Transfer
    • Transfer to Voicemail
    • Call Waiting
    • Call Conferencing
    • Shared Line/Shared Line Group
    • Voicemail
    • Dial by Name
    • Do Not Disturb
    • Caller ID Block
    • Call Queue Group
    • Call Logs 
    • Emergency calling 

Resolved Issues

• Minor bug fixes