Using the audio library to customize audio greetings

Zoom Phone users can use the audio asset library to select, record, or upload custom audio. You can also convert text to speech if you want a quick and easy method to generate audio.

Learn more about managing the Zoom Phone asset library for your account as an admin.

Requirements for using the audio asset library for customizing audio greetings (voicemail, hold music)

Limitations of the audio library

Using the audio library has the following limitations:

Table of Contents

How to add an audio file from the audio asset library

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone.
  3. Click the Settings tab.
  4. In the Call Handing section, select your call handling type.
  5. Select the desired audio file, then click Save.

How to add your audio asset manually

You can add or text audio by entering text to be converted to audio.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone.
  3. Click the Settings tab.
  4. In the Call Handing section, select your call handling type. If Add Audio is selected, follow the instructions below.

Add a text-to-speech audio asset

  1. Click the Text to speech tab.
  2. Specify the following:
  3. Click Add.
    If you're updating an asset that's already in use, you will see a pop-up notification that the asset is in use. Click Save to confirm the update.

Upload an audio file

You can upload an existing audio file from your computer. The audio file type must be MP3 or WAV and must be less than 10MB.

  1. Click the Upload tab.
  2. Specify the following:
  3. Under Audio upload, click Upload.
  4. Click Add.

Add an audio file recorded from your computer

You can use your computer’s microphone to record audio and then add it to the asset library.

  1. Click the Record by Computer tab.
    Note: You will be prompted by your browser to allow Zoom to use your microphone, click accept/allow to continue.
  2. Specify the following:
  3. Under Record Audio, use these options to control the recording:
  4. (Optional) Click one of these options after recording:
  5. Click Add.
    If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.

How to add an audio file to your hold music

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone, then Settings.
  3. Scroll down to the Others section, then to the right of Hold Music, click Edit.
  4. Select one of the following:

How to edit an audio asset file

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone, then Settings.
  3. In the Call Handling or Others section, under your greeting or Hold Music, click Edit.
  4. Select Choose from Asset Library.
  5. To the right of the asset name, click the ellipsis , then click Edit.
  6. Make the necessary changes, then click Save.
    If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Continue to confirm the update.
  7. (Optional) After clicking the ellipsis , you can download or delete the file if necessary.