Release notes for the Cloud Room Connector (CRC)

Upcoming Release

Details about upcoming releases will be posted as they become available.

September 28, 2024

Location: JP, OS, HK, TW, SG, MB, HY, CN data centers

October 13, 2024

Location: All other data centers

New and enhanced features

• Webinar features
  • Support for backstage experience for SIP/H.323 panelists in webinars
    SIP/H.323 panelists joining webinars can utilize the backstage experience. They are placed in the backstage lobby upon joining, where they can see the video feed if the webinar is active, or the 'off air' UI if not. Other backstage participants are visible at the bottom. Hosts can move them from their clients into the webinar, allowing the SIP/H.323 devices are required to join as a regular panelist. This provides a more seamless backstage experience for panelists using SIP/H.323 devices.

Resolved issues

• Minor bug fixes
• Resolved an issue where the video for new far-end participants were not displayed after another participant left the meeting.
• Resolved an issue with spotlighting participants during webinars.

Current Release

September 1, 2024

Location: All data centers

Changes to existing features

• Improved UI for DTMF and SIP Dial Commands configuration
  Administrators can now configure multiple H.323/SIP Room Connector configuration settings, such as music mode, video sharing mode and audio level, via individual toggle switches in the admin portal instead of manually entering DTMF Commands in the configuration page. In addition, if these settings had previously been enabled with manually entered DTMF Commands, the corresponding new toggle switches will be enabled automatically.
• Remove participants with co-host privileges as host
  Hosts joining meetings or webinars via SIP/H.323 room systems can now remove participants that have co-host privileges from the DTMF menu.

New and enhanced features

• In-meeting features
  • Support for multiple simultaneous screen sharing
    If the meeting host has enabled the Multiple participants can share simultaneously feature, and multiple meeting participants begin to share their screens simultaneously, SIP/H.323 room systems will always view the most recently initiated share by default.  The SIP/H.323 room system may swap to a different participant's screen share from the DTMF menu.
  • Updated notification icon when a meeting participant is using NDI to livestream a meeting
• General features
  • The meeting join announcement is no longer played when using CRC to SIP out-dial to 3rd party meeting services
    The "you are in the meeting now" announcement is no longer played upon connection when Zoom Rooms or Zoom user apps use Zoom CRC to SIP out-dial to 3rd-party meeting services such as Cisco Webex, GoToMeeting InRoom Link, HP/Poly RealConnect CVI or Pexip CVI.
• Host features
  • Grant participants co-host privilege as host
    If the meeting host has enabled the meeting co-host feature, hosts joining meetings or webinars via SIP/H.323 room systems can grant individual participants the co-host privilege from the DTMF menu.

Resolved issues

• Security enhancements
• Resolved an issue where Telugu-based captions were not displayed correctly.

Previous release

June 30, 2024

Location: All data centers

New and enhanced features

• Meeting features
  • Video defaulted to on for SIP/H.323 devices joining meetings
    Users joining Zoom meetings via SIP/H.323 devices will have their video turned on by default, regardless of the meeting host's participant video settings.
  • Improved host assignment for CRC participants
    Users joining Zoom meetings via SIP/H.323 devices through Cloud Room Connector (CRC) can be identified as hosts, co-hosts, or guests based on whether they entered the host key or used an identifier code. CRC sends this role information to the meeting, allowing the proper participant role to be assigned. If the host unexpectedly leaves, CRC participants identified as hosts or co-hosts can be automatically assigned as the new host. This ensures meetings can continue smoothly even if the original host disconnects.

Resolved issues

• Minor bug fixes
• Resolved an issue where significant right channel audio bias occurred
• Security enhancements

June 9, 2024

Location: All data centers

New and enhanced features

• In-meeting features
  • Give consent if the host mutes and then unmutes a participant
    If the host mutes and then unmutes a participant joining from a SIP/H.323 room system, the participant will now receive a prompt, asking them to consent to be unmuted.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where SIP/H.323 room systems joining meetings experienced an audio delay.

April 20, 2024

Location: All data centers

New and enhanced features

• General features
  • Configure video layout for SIP/H.323 room devices
    Administrators can establish the default video layout for managed SIP/H.323 devices during both internal and external meetings, either at the device or account level. In addition, supplementary dial strings have been added to enable additional video layouts when connecting to a Zoom Meeting.
• Host features
  • Mute/unmute and remove participants as host
    Hosts joining meetings or webinars via SIP/H.323 room systems can mute or request to unmute individual participants as well as remove participants from the DTMF menu.

Resolved issues

• Security enhancements
• Minor bug fixes
• Resolved an issue where participants joining from Webex IPs experienced packet loss when joining Zoom Meetings.

March 25, 2024

Location: All data centers

Changes to existing features

• Improved error message when attempting to join a Zoom for Government meeting
  When attempting to join a Zoom for Government (ZfG) meeting via the Commercial CRC gateway, participants will be presented with instructions on how to join via the ZfG CRC gateway instead.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where Cisco devices were unable to send audio after resuming a call that was on hold. 
• Resolved an issue where H.323 devices experienced dropped audio during a meeting. 

Note: As of this release, the SIP Video Interop for Meetings (SVIM) feature will no longer support connecting to a Zoom meeting with the H.323 protocol. Customers that have purchased a CRC subscription will not be affected, and may still use the H.323 protocol to connect to Zoom meetings.

February 25, 2024

Location: All data centers

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved issue where Webex endpoints experienced multiple disconnects when connected to a Zoom Meeting.
• Resolved an issue where participants joining via dual-screen room system experienced frozen video from far-end participants when viewing in Active Speaker view.

January 6, 2024

Location: All data centers

Changes to existing features

• Admit individual participants from the Waiting Room
  Hosts joining meetings via SIP/H.323 devices and using the host key can admit participants from the Waiting Room individually, in addition to the preexisting "admit all" functionality.

New and enhanced features

• General features
  • In-meeting UI improvements
    UI improvements include clearer descriptions of the total number of participants and those in a Waiting Room, the addition of information about the overall quantity of pages of participants and the current page being viewed, an increase of the maximum characters displayed for participant names, and the designation of whether a participant is a Guest or not.
  • Manage Entry-Exit Chimes as host
    Hosts joining meetings via SIP/H.323 devices and using the host key can enable or disable the in-meeting chimes when a participant joins or leaves the meeting, from within the SIP/H.323 in-meeting menu.

Resolved issues

• Minor bug fixes
• Resolved an issue where shared content from a SIP/H.323 devices were not recorded during webinars.

December 30, 2024

Location: All data centers

Changes to existing features

• Admit individual participants from the Waiting Room
  Hosts joining meetings via SIP/H.323 devices and using the host key can admit participants from the Waiting Room individually, in addition to the preexisting "admit all" functionality.

New and enhanced features

• General features
  • In-meeting UI improvements
    UI improvements include clearer descriptions of the total number of participants and those in a Waiting Room, the addition of information about the overall quantity of pages of participants and the current page being viewed, an increase of the maximum characters displayed for participant names, and the designation of whether a participant is a Guest or not.
  • Manage Entry-Exit Chimes as host
    Hosts joining meetings via SIP/H.323 devices and using the host key can enable or disable the in-meeting chimes when a participant joins or leaves the meeting, from within the SIP/H.323 in-meeting menu.

Resolved issues

• Minor bug fixes
• Resolved an issue where shared content from a SIP/H.323 devices were not recorded during webinars.

November 19, 2023

Location: All data centers

Changes to existing features

• Support for AI Companion features as host
  Hosts joining meetings via SIP/H.323 devices now can start and stop AI Companion features during meetings, including Meeting Summary. 
• Updated disclaimers for Smart Recording
  The recording disclaimer has been updated to provide clearer information regarding how their data is being handled and who can access it when utilizing Smart recordings.
• Bypass BFCP/H.239 for screen sharing
  Participants joining from an SIP/H.323 device utilizing a single display, can now add a dial string that forces screen sharing and far-end participant video to utilize separate streaming channels, even if BFCP or H.239 has been negotiated when dialing in. This allows participants to be able to view screen share content and active participants to be displayed together on a single display.
• Support for modifying  Active view layout
  When using Active view, participants can now select whether the thumbnail view will be at the top or bottom of the screen.
• Updated UI for the Participants list
  The Participants list UI has been updated including updated UI text and displaying the Guest designation for participants who are not signed in to a Zoom account or is signed with an email address that is not in the same account as the host.

Resolved issues

• Minor bug fixes
• Resolved an issue where in Gallery view instead of displaying the name of the participant who is speaking a black bar is displayed.

September 31, 2023

Location: All data centers

Resolved issues

• Resolved an issue where Zoom Rooms were unable to dial out to SIP/H.323 rooms.

September 3, 2023

Location: All data centers

Changes to existing features

• Support for Avatars
  Participants joining meetings via SIP/H.323 room systems can now see participants using the Avatars feature. Note: By default participants with video off will not be displayed including participants using Avatars. Therefore Show non-video participants will need to be enabled in the in-meeting menu to view the Avatars.
• Support for Show participant names in immersive view
  Participants’ display names are now included when placed into immersive view, making it easier to find and manage participants.

Resolved issues

• Minor bug fixes
• Security enhancements

July 30, 2023

Location: All data centers

New and enhanced features

• Support for Screen Share watermarks
  SIP/H.323 room systems can now display watermarks when screen sharing. 
  Note: Only the participant’s name will be displayed instead of the email address.
• New dial string option
  An additional dial string (709) has been added, that combines the following dial strings:
  • 100006: Content bandwidth control: Favor Content (2MB total)
  • 200009: Video sharing mode for device sharing.
  • 306: Music sharing mode for device sharing
  • 309: Enable 1080p main video support

Resolved issues

• Minor bug fixes
• Resolved an issue where certain Cisco Tandberg devices were unable to view screen shares.
• Resolved an issue where some H.323-based room systems experienced audio issues.
• Resolved an issue where Cisco Codian MCU 4515 devices were unable to send DTMF signals.
• Resolved an issue where devices were receiving the incorrect audio payload.

July 30, 2023

Location: All Data centers

New and enhanced features

• Support for Screen Share watermarks
  SIP/H.323 room systems can now display watermarks when screen sharing. 
  Note: Only the participant’s name will be displayed instead of the email address.
• New dial string option
  An additional dial string (709) has been added, that combines the following dial strings:
  • 100006: Content bandwidth control: Favor Content (2MB total)
  • 200009: Video sharing mode for device sharing.
  • 306: Music sharing mode for device sharing
  • 309: Enable 1080p main video support

Resolved issues

• Minor bug fixes
• Resolved an issue where certain Cisco Tandberg devices were unable to view screen shares.
• Resolved an issue where some H.323-based room systems experienced audio issues.
• Resolved an issue where Cisco Codian MCU 4515 devices were unable to send DTMF signals.
• Resolved an issue where devices were receiving the incorrect audio payload.

July 9, 2023

Location: All Data centers

New and enhanced features

• Support for Webinar Breakout Rooms
  SIP/H.323 room systems can now join Webinar Breakout Rooms.
  Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for July 17, 2023.

Resolved issues

• Minor bug fixes
• Resolved an issue where participants using the Zoom VDI Client experienced low framerates when receiving 720p video SIP/H.323 room systems.
• Resolved an issue where audio quality was degraded when a SIP/H.323 room system shared content including audio with music sharing mode enabled during a Meeting or Webinar that was being recorded. 
• Resolved an issue where certain Cisco codecs registered to Cisco Webex cloud services received a black screen instead of participant video during screen sharing. 
• Resolved an issue where SIP/H.323 room systems were muted when joining a meeting, even though the device displayed as unmuted in the participants list, when meeting recording was initiated prior to the SIP/H.323 room system joining.

April 22, 2023

Location: All locations

Resolved issues

• Resolved an issue where certain Cisco Tandberg devices were unable to view screen shares. 
• Resolved an issue where some H.323-based room systems experienced audio issues.
• Resolved an issue where Cisco Codian MCU 4515 devices were unable to send DTMF signals.
• Resolved an issue where devices were receiving the incorrect audio payload. 

April 2, 2023

Location: All locations

Changes to existing features

• Additional feature support for Production Studio Mode
  SIP/H.323 Room Systems now support promoting and demoting participants, as well as allowing participants to talk in webinars when using Production Studio Mode.

Resolved issues

• Minor bug fixes
• Resolved an issue where Cisco SX80 devices were receiving low frame rates for incoming video.

March 20, 2023

New and existing features

• SIP video interop for meetings
  Licensed hosts can have guest attendees’ 3rd-party room systems join meetings via the SIP protocol without the CRC add-on. A CRC license will still be necessary for joining as a host, H.323 or to utilize CRC’s SIP/H.323 administrator settings and enhanced device management features.

March 12, 2023

Location: All locations

Changes to existing features

• Improved UX design for language interpretation and translation features
  The in-meeting language interpretation and captioning have been improved to ensure easier control of the features when joining from a third-party room system. This includes the ability to disable captions as the host.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with audio issues with Avaya devices when utilizing H.323 call protocols without encryption.

March 5, 2023

Location: All locations

Changes to existing features

• Improved UX design for language interpretation and translation features
  The in-meeting language interpretation and captioning have been improved to ensure easier control of the features when joining from a third-party room system. This includes the ability to disable captions as the host.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with audio issues with Avaya devices when utilizing H.323 call protocols without encryption.

January 15, 2023

Location: All locations

Changes to existing features

• DTMF option for enforcing Music mode
  Participants joining via a SIP/H.323 room system, can now enable music mode via the in-meeting DTMF menu.

New and enhanced features

• Support for Immersive View
  Participants joining meetings via SIP/H.323 room systems can now view participants in Immersive View when it is utilized by the host in a meeting or webinar.
• Recording disclaimer when an automatic call recording is initiated by a Zoom Phone user
  If a Zoom Phone user is utilizing the automatic call recording (ACR) service and joins a meeting with a SIP/H.323 room system, the room system's participants will be notified that the meeting is being recorded by the Zoom Phone user for compliance.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where there were audio issues when joining from an H.323-based room system without encryption.
• Resolved an issue where non-video or PTSN/audio-only participants were not displayed when viewing the meeting in Active Speaker view.
• Resolved an issue where the “You are muted by host” prompt is shown to participants joining from a SIP/H.323 room system when the host starts screen sharing.

December 11, 2022

Location: All data centers

Changes to existing features

• Support for Breakout Room broadcast voice messages
  Users joining breakout sessions from room systems will now be notified when the host broadcasts a voice message to all breakout rooms.
• Support for multiple spotlighted participants
  Participants joining via a third-party room system can now view up to 9 spotlighted participant video streams, which have been chosen by the host. 
• Updated shield icon status for CRC devices
  The in-meeting shield icon has been updated in regard to the encryption status for SIP/H.323 room systems joining via CRC gateways. 

New and enhanced features

• Error code when failing to join meetings or webinars
  When joining a meeting or webinar via a third-party room system, an error message and error code will be displayed when the device fails to join the meeting or webinar for troubleshooting purposes.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved issues with using BFCP with Cisco Expressway, as well as other situations where the participant is joining using a third-party service.

October 31, 2022

Location: All data centers

Resolved issues

• Resolved an issue with issues with packet loss when receiving video streams. 

October 16, 2022

Location: All data centers

Resolved issues

• Resolved an issue where a participant’s video streams would freeze when viewing them from a third-party room system.

September 25, 2022

Location: All data centers

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolves an issue where content and video are merged as one stream when BFCP is enabled for SIP third-party room systems.

August 28, 2022

Location: All datacenters

New and enhanced features

• Support for viewing pronouns
  If enabled by account admins and added to their profile by either the user directly or through SAML mapping, a user’s pronouns are displayed in their contact card and as part of their display name in meetings and webinars. These pronouns will be displayed in the participant list and next to the participant's name under their video.
• Support up to 25 custom languages for interpretation
  Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled.
• Support for multi-language and translation in Webinars
  Multi-language and translation for webinars is now supported for 3rd party room systems. Zoom Webinar hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that they select. Additionally, automated captions in Webinars support languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for Meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts.

Changes to existing features

• Closed captioning enhancements
  Participants joining from a room system can now disable or enable Closed Captioning without notifying the host
• Mute status displayed in participants’ video
  The mute status icon will now be displayed next to a participant’s name when viewing their video stream.
• Support for Breakout Room broadcast chat messages
  Users joining breakout sessions from room systems will now be notified when the host broadcasts a chat message to all breakout rooms.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolves an issue where the wrong name would be displayed on a participant’s window when being spotlighted.
• Resolves an issue where incoming video streams for participants, were not displayed on a SIP/H.323 device.
• Resolves an issue where room systems are unable to screen share with BFCP enabled.
• Resolves an issue where raised hand notifications were still displayed on the room system’s display even though they had been disabled via the dial-string.

July 10, 2022

Location: All datacenters

Changes to existing features

• Improved layout when viewing raised hand participants
  When viewing a meeting in Gallery view, participants who have raised their hands using the nonverbal feedback feature, will be displayed in the top left of the Gallery view grid. 
• Closed captions default layout change
  As part of a UX improvement, closed captions will by default at the bottom of the in-meeting layout. This can be changed by adding 704 to the dial string, to move captions to the top of the layout.
• Support for shared host audio while in a breakout room
  Added support for hearing shared audio from a host, while a room system is in a breakout room. 

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where logging issues caused missing data in the Dashboard, for devices joining via CRC.

May 29, 2022

Location: All datacenters

Changes to existing features

• Enable/disable chat on H.323/SIP room systems
  Account owners and admins can enable or disable if meeting chat is visible on room system displays. This setting is available at the account level in the H.323/SIP configuration page.

Resolved issues

• Minor bug fixes
• Resolves an issue where participants were unable to hear audio after language interpretation had ended.
• Resolves an issue where room systems were experiencing packet loss when connecting through Ribbon session border controllers (SBC).

March 27, 2022

Location: All datacenters

New and enhanced features

• Support for Zoom Webinars practice session
  SIP/H.323 devices joining webinars as panelists can now enter and interact with the host and other panelists when joining the webinar practice session. 
• Support for joining meetings and webinars utilizing authentication profiles
  SIP/H.323 devices can now join meetings and webinars that utilize authentication profiles via the join on behalf feature.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where video was being transmitted via the share content channel.
• Resolved an issue where there were volume fluctuations when on the join meeting splash screen.
• Resolved an issue where users connecting through the Pexip cloud servicer were receiving 360p resolution instead of 720p.
• Resolved an issue where noise can be heard intermittently while in a Zoom meeting.
• Resolved an issue where Huawei devices were unable to receive screen share content via the H.323 protocol.

January 30, 2022

Location: All datacenters

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where screen shares were not displayed correctly for certain Poly devices.

December 26, 2021

Location: All data centers

Resolved issues

• Resolves the issue where a subset of Poly devices are unable to receive audio when joining using the H.323 protocol.

November 28, 2021

Version: 4.4.7268.20211118
Location: All data centers

Resolved issues

• Security enhancements
• Minor bug fixes
• Resolves an issue where the raise hand feature was triggered when joining a meeting.
• Resolves an issue where background noise may be amplified while in a meeting.
• Resolves an issue where language interpretation audio is the same level as the original audio.

October 24, 2021

Version: 4.4.7199.20211014
Location: All data centers

Resolved issues

• Resolves issues where SIP/H.323 devices were not bypassing the Waiting Room as expected.

October 3, 2021

Version: 4.4.7139.20210922
Location: All data centers

Changes to existing features

• Dual-screen Gallery view
  SIP/H.323 devices connected via the Cloud Room Connector can now view the Gallery view layout on both screens. This can be enabled by adding 608 to the dial string when joining a meeting.
• UX update for Waiting Room notifications
  The Waiting Room notification has been moved to the bottom right area of the screen to minimize in-meeting disruption.
• Join Webinars with pairing code
  SIP/H.323 devices can now join webinars using a pairing code. When joining using the pairing code, the room system will inherit the webinar role assigned to the user.
• End Meeting when room system leaves the meeting
  If a Room System has joined a meeting using the host key, when the room system leaves the meeting, the meeting will end. This option must be enabled within the Account settings.
  Note: This feature must be enabled by Zoom Support.

Resolved issues

• Security enhancements
• Minor bug fixes
• Resolves an issue where participants stopped receiving video feeds from participants using non-standard reaction emojis.
• Resolves an issue where participants would see a snapshot of another participant for the room systems video feed.

September 2, 2021

Version: 4.4.7061.20210831
Location: All data centers

Changes to existing features

• UI enhancements to SIP/H.323 page
  The SIP/H.323 Room Connector page has moved from the Advanced section to the Room Management section. The H.323/SIP room connector management permission has also moved under the Zoom Rooms Management section within the Role Management page.
  Note: This is being released as a part of the September 18 Web release.
• Enhancements to CRC Dashboard
  Account owners and admins can view the connection status, provisioning status, SIP status, and meeting status of SIP/H.323 devices managed with the enhanced Zoom Connector for SIP/H.323 within the account.
  Note: This is being released as a part of the September 18 Web release.

Resolved issues

• Minor bug fixes

August 15, 2021

Version: 4.4.6965.20210729
Location: All data centers

New and enhanced features

• Enhanced data privacy notices for archived meetings
  When joining a meeting that is being archived or archiving begins, participants via an audio notification.
• NDI live streaming consent
  Participants are notified when live streaming through an NDI device begins.
• Active Apps Notifier Enhancements
  When an app has real-time access to meeting/webinar content, such as video, audio, and/or chat, the Active Apps Notifier will appear in the same window as the current meeting in the top-left corner next to the encryption icon. Details of which apps have access and which participants approved the app are displayed.
• Hide meeting ID while in-meeting
  Participants can hide the meeting-ID within the single-participant splash screen, by adding 601 to the dial string when joining a meeting. The meeting ID will still be available from within the Meeting info Panel (option 9 of the in-meeting menu).
• Remove in-meeting overlay
  Participants can now remove the entire in-meeting overlay by adding 606 to the dial string when joining a meeting. If participants do not want to remove the entire overlay, participants can use dial string 603 to remove the names under video feeds from other participants, and/or 307 to remove the network indicator icons.
• Support for Forward Error Correction (FEC) for audio
  Supports utilization of FEC for SIP audio connections.

Resolved issues

• Minor bug fixes
• Resolved an issue where some devices would stop receiving video when screen sharing.
• Resolved an issue where some devices were not receiving the audio notification when a recording was started.
• Resolved an issue where automatic Cloud Recording would fail, when a SIP/H.323 device is the first participant to join the meeting.
• Resolved an issue where some devices were unable to screen share after being invited to the meeting via the call-out function.
• Resolved an issue where devices did not receive the audio prompt to enter the host key, only the visual prompt.
• Resolved an issue where devices joining a webinar with a host key, were being added as attendees instead of panelists.

Note: As part of the web release for August 15, 2021, the following feature will be available in the web portal:

• Automatically end meeting when a SIP/H.323 device with host key leaves the meeting
  Account owners and admins can enable a setting that will automatically end SIP/H.323 meetings when the SIP/H.323 device with a host key leaves the meeting.
  Note: This feature must be enabled by Zoom Support.

July 25, 2021

Version: 4.4.6932.20210706
Location: All data centers

Changes to existing features

• Support for mute/unmute self via DTMF menu
  Participants joining from a SIP/H.323 Room system can now mute/unmute their microphone audio from the in-meeting DTMF menu.
  Note: This is a “soft” mute, so if the device is not managed with the Enhanced Zoom Room Connector, the mute function will not sync with the device’s hardware-level mute/unmute status.
• Additional SIP header information
  Additional SIP header information has been added to the operation logs, for better customer end reporting. 

Resolved issues

• Resolves the issue where dual streaming content and video feeds were intermittently failing for Poly devices.
• Resolves the issues where SIP/H.323 devices were unable to join Zoom meetings when using a 2048 bit encryption key.
• Resolves an issue with a bug for the time to render closed caption and live transcriptions.
• Minor bug fixes

May 30, 2021

Version: 4.4.6872.20210525
Location: All data centers

Resolved Issues

• Minor bug fixes

May 23, 2021

Version: 4.4.6852. 20210512
Location: All data centers

Changes to existing features

• Suppress in-meeting reactions
  Participants joining from a SIP/H.323 device can suppress in-meeting reactions by adding 508 to the dial string when joining a meeting.
• Enhanced data privacy notices
  In-context user education for Webinar Panelists in-regards to various features, such as Live Streaming and Recording.

Resolved issues

• Minor bug fixes

May 9, 2021

Version: 4.4.6819.20210427
Location: All data centers

Changes to existing features

• Waiting Room participants viewable in Participants List
  If a SIP/H.323 device joins the meeting using the Host Key, the Participants List will also include participants who are still in the Waiting Room. Participants in the waiting room will be denoted with stars next to the name.
• Received reactions viewable on main meeting screen
  Reactions sent by participants will now be displayed in the top corner of the sending participant’s video tile, when viewed from a SIP/H.323 device. Currently only Clapping Hands, Thumbs Up, Heart, Tears of Joy, Open Mouth, and Party Popper (Tada, Celebration) will be displayed.
• Enhanced data privacy notices
  In-context user education for various features, such as Live Transcription, Recording, and Webinar attendee status.

Resolved issues

• Fixed an issue where latency was displayed as 0 for devices connecting via the Cloud Room Connector.
• Minor bug fixes

May 2, 2021

Version: 4.4.6819.20210427
Location: All data centers

Changes to existing features

• Waiting Room participants viewable in Participants List
  If a SIP/H.323 device joins the meeting using the Host Key, the Participants List will also include participants who are still in the Waiting Room. Participants in the waiting room will be denoted with stars next to the name.
• Received reactions viewable on main meeting screen
  Reactions sent by participants will now be displayed in the top corner of the sending participant’s video tile, when viewed from a SIP/H.323 device. Currently only Clapping Hands, Thumbs Up, Heart, Tears of Joy, Open Mouth, and Party Popper (Tada, Celebration) will be displayed.
• Enhanced data privacy notices
  In-context user education for various features, such as Live Transcription, Recording, and Webinar attendee status.

Resolved issues

• Fixed an issue where latency was displayed as 0 for devices connecting via the Cloud Room Connector.
• Minor bug fixes

April 4, 2021

version: 4.4.6781.20210331

April 4, 2021 for all non-US data centers
April 11, 2021 for US data centers

New and enhanced features

• Nonverbal feedback- Raise and lower hands
  Participants joining from a SIP/H.323 device can now raise or lower their hand as nonverbal feedback, using the in-meeting DTMF menu.
• “Meeting has not started” dialog prompt
  A new prompt has been added, with the following messages "Meeting Has Not Started Yet" and "Start Meeting with Host Key", when a SIP/H.323 device joins a meeting before the host but Join Before Host has not been enabled for the meeting.
• Ability to use Host Key to bypass Waiting Room
  Participants joining from a SIP/H.323 device can now use the Host Key to bypass the Waiting Room.

Changes to existing features

• Disabling of TLS 1.1
  TLS 1.1 will be disabled on March 26, 2021, for the US West and all non-US data centers. This change will take effect for US East data centers on April 2, 2021. This change will impact all SIP/H.323 devices attempting to connect to a meeting that requires device encryption and all managed devices. This will be enforced for all device types: both managed with an API connector or unmanaged by Zoom.
• Updated layout and design of the in-meeting DTMF menu
  The in-meeting SIP/H.323 menu has been updated with a new visual layout. The menu structure is the same.
• Closed captions layout change
  As part of a UX improvement, closed captioning can be moved to the bottom of the in-meeting layout by using 506 within your dial string.
• Waiting Room Notification UI Enhancement
  Meetings started with a host key will now have a new dialog box presented when participants enter the waiting room. There is also a new hourglass icon indicating how many participants are in the waiting room.

Resolved issues

• Fixed an issue where devices joining via the CRC were joining with the video on, and audio unmuted, even if the meeting was scheduled with video and audio off for participants.
• Fixed an issue where Cisco devices are dropped from a meeting after the call is put on hold, and then resume the call.
• Fixed an issue where if the host changes the participant name of a SIP/H.323, the device reverts back to its original name when joining a breakout room.
• Fixed an issue where participants appeared to be in-meeting with video off on the display of a SIP/H.323 device, when still in the Waiting Room waiting to be admitted.
• Fixed an issue where participants dialing into meetings from Webex teams are unable to receive screen share content.
• Fixed an issue where Hosts can not use 0 from the DTMF remote to admit participants from the Waiting Room, due to the recently updated Waiting Room admittance process for SIP/H.323 devices.
• Minor bug fixes

March 7, 2021

version: 4.4.6748.20210302

March 7, 2021 for all non-US data centers
March 14, 2021 for US data centers

Resolved issues

• Resolves the issue where video layout was still using the default video layout on SIP devices when using 11 or 1111 within the dial string.
• Resolves the issue where Breakout Room capacity was unnecessarily limited to 15 participants when a SIP/H.323 device joined the breakout room first.
• Minor bug fixes

February 18, 2021

version: 4.4.6735.20210218

Resolved issues

• Devices display camera off avatar/icon incorrectly
  Resolves the issue where the camera off avatar would be displayed incorrectly, sometimes over other participants' video panels.

February 7, 2021

February 7, 2021 for all non-US data centers
February 12, 2021 for US data centers

New and enhanced features

• Support for dual screens
  SIP/H.323 devices connected via the Cloud Room Connector can now view the Active Speaker layout on one screen while viewing the Gallery view layout on a second screen. If there are only two other participants in the meeting, both participants will be displayed separately on each screen. This can be enabled from within the in-meeting controls.
• Suppress on-screen menus option
  The on-screen menus can now be suppressed by using “504” in the dial string. Once in the meeting, the menus can be toggled on or off by pressing “7”. This is useful for customers who have created macros using a Cisco Touch 10.

Changes to existing features

• Support for Mute All and Unmute All
  The Mute All/Unmute all functionality has been added to the Host menu, within the SIP/H.323 in-meeting controls.
• Support for forcing single-stream video/screen share
  Support has been added for forcing video and screen share content as a single stream instead of a dual-stream when h.239 or BFCP is enabled. Single stream video can be forced by adding “505” into the dialing string when joining a meeting.
• UI change for Audio Mute and Video Mute icons
  The design for the “Audio Muted” and “Video Muted” icons has been updated. The new icons appear in the upper right corner of the screen.

Resolved issues

• Video layout changing when joining Breakout Rooms
  Resolves an issue where some Cisco device setups experience video layout changes when joining Breakout Rooms.
• Not receiving content after leaving Breakout Rooms
  Resolves the issue where some devices could not view screen shares, after leaving a Breakout Room.
• Unable to send/receive audio or video when room system is called out from a Zoom Meeting
  Resolves the issue where devices are unable to send/receive audio or video when called out from a meeting if 256-bit AES GCM encryption is not supported by the device.
• Minor bug fixes

Date: January 8, 2021 for all non-US data centers
January 15, 2021 for US data centers
Version: 4.4.6696.20210104

Resolved issues

• Minor bug fixes

Date: December 25, 2020 for all non-US data centers
January 2, 2021 for US data centers
Version: 4.4.6688.20201221

Changes to existing features

• Custom languages for language interpretation
  Custom languages are now supported, in addition to the default languages provided. Custom languages must be configured on the web portal by the host.
• Support for 100 Breakout Rooms for SIP/H.323
  Accounts that have the increased Breakout Room capacity enabled will be able to utilize this feature on SIP/H.323 devices.
• Menu option for Meeting info
  Adds a new option to the meeting controls menu for SIP/H.323 devices. By selecting “9” from a DTMF remote while in the main menu, the host and participants can see the meeting information including the meeting ID, meeting passcode, encryption status, and the Data Center the device is connecting to for the meeting.
• Ability to leave Breakout Rooms
  Participants joining a breakout session from SIP/H.323 devices can now leave a Breakout Room before the breakout session is ended by the host.
• Enhanced support for OPUS audio codec
  The Cloud Room Connector now supports up to 128k bitrate for SIP/H.323 devices utilizing the OPUS audio codec.

Resolved issues

• Minor bug fixes
• Security enhancements

Date: December 2nd, 2020 for all data centers.
Version: 4.4.6670.20201130

New and enhanced features

• Notification of encryption status
  The encryption status of devices joining via the Cloud Room Connector will now be reflected in the upcoming Zoom client 5.4.6 release.

Date: November 27th, 2020 for all data centers.
Version: 4.4.6651.20201119

Resolved issues

• Performance enhancements
• Minor bug fixes

Date: November 13th, 2020 for all data centers.
Version: 4.4.6619.20201110

Resolved issues

• SIP/H.323 Endpoint dropped from meetings when activating language interpretation with custom channels
  Resolves the issue of endpoints being dropped from meetings after selecting a language in the Language Interpretation section of the meeting controls, if custom languages are available.

Date: October 30th, 2020 for all data centers.
Version: 4.4.6599.20201028

New and enhanced features

• Support for Language Interpretation feature
  If language interpretation is being provided, a meeting attendee connecting from an H.323/SIP device can select another audio channel to hear the meeting language translated.
• Improved Host controls and UX improvements
  In-meeting host controls have been improved and consolidated to its own menu. New options have also been added, including ending the meeting for all participants, locking/unlocking the meeting, and muting participants upon entry. This also includes options for viewing participant lists for in-meeting and waiting room participants.
• UI improvements for Gallery View
  Gallery view will now highlight and move the currently speaking participant to the beginning of the first page of the Gallery view.

Resolved issues

• Issues with encrypted chat when joining Breakout Rooms
  Resolves issues for H.323 devices, which were unable to view chat messages in Breakout Rooms, when encryption is enabled.
• Minor bug fixes

Date: October 2nd, 2020 for all data centers
Version: 4.4.6553.20200923

New and enhanced features

• Removing Video Mute Icon for Webinar Attendees
  When attending a webinar where the participant is an attendee, the video mute icon will not be persistent.

Resolved issues

• Dial String parameters not being recognized when Waiting Room is activated
  Resolves the issue where when devices join meetings, with layout parameters in the dial string, those layout options are not recognized if Waiting Room is enabled for the meeting.
• Minor bug fixes
• Security enhancements

Date: August 30th, 2020 for all data centers.
Version 4.4.6511.20200826

Changes to Existing Features

• Support for 256-bit AES GCM encryption for SIP-based calls
  Adds 256-bit AES GCM support for devices connecting to Conference Room Connector via the SIP protocol.

Resolved Issues

• DTMF Tones not being recognized when dialing a meeting
  Resolves the issue where DTMF tones are not recognized by IVR when dialing into a meeting.
• Minor bug fixes
• Security Enhancements

Date: August 18th, 2020
Version 4.4.6494.20200817

Resolved issues

• Minor bug fixes

Date: August 16th, 2020
Version 4.4.6491.20200812

Changes to existing features

• View-only attendee message when joining a webinar
  When joining a webinar as an attendee from a SIP/H.323 endpoint, a temporary message will display, notifying the participants that they are a view-only attendee.

Resolved issues

• SIP/H.323 endpoints displaying address for device/room system name
  Resolves the issue where some devices displayed their address instead of the device/room system name.
• Initial audio prompt not playing when joining a meeting
  Resolves the issue where the “Welcome to Zoom” initial audio prompt would not play when joining a meeting from a SIP/H.323 endpoint.
• Unable to restart cloud recordings
  Resolves the issue for SIP/H.323 endpoints unable to restart a cloud recording, after initially stopping the recording.
• Minor bug fixes
• Security enhancements

Date: July 23rd, 2020
Version: 4.4.6464.20200723

Resolved Issues

• Waiting Room Host features re-enabled
  Resolved the issues that were being caused by Waiting Room Host features, and those features have been re-enabled.

Date: July 19th, 2020
Version 4.4.6449.20200717

Resolved Issues

• Temporary removal of Waiting Room host features
  Waiting Room host features will be temporarily removed from H.323/SIP devices connecting to meetings using the host key. This is due to issues with audio and video feeds with other Zoom participants. This feature will be re-enabled at a future date, once the issue is resolved.
• Minor bug fixes

July 5th, 2020
Version: 4.4.6403.20200630

Resolved issues

• Minor bug fixes

June 28th, 2020
Version:  4.4.6389. 20200624

Changes to existing features

• Managed SIP/H.323 devices not recognized as a guest
  SIP/H.323 devices can now have their IP addresses set in an Allowed list, so they bypass the Waiting Room automatically if set up by an account admin. This feature is still in Beta, please contact Zoom Support or your CSM for more information on using this feature.

Resolved Issues

• Speaker outline misaligned when viewing Gallery view
  Resolves the issue that when using Gallery view, the green box that highlights the participant speaking is misaligned.
• Minor bug fixes

June 5th, 2020
Version: 4.4.6337.20200603

New and enhanced features

• AES-256-CBC device encryption (SIP) support
  Adds AES-256-CBC for SIP devices connecting to Conference Room Connector.
• Ability to view Live Transcripts
  Adds support for viewing live transcripts of participant audio feeds, while in-meeting.
• View connected data center within the Meeting menu
  Displays the data center the device is connected, at the top of the in-meeting controls menu.
• Updated 1-Person Meeting Screen
  Updated the screen with additional information when the CRC device is the only participant in a meeting.

Changes to existing features

• Audio prompt to enter host key, if joining before the host
  If an H.323/SIP device joins a meeting before the host, and Join Before Host is not enabled, there will be an audio prompt to enter the host key.
• Audio prompt for entering a password
  If an H.323/SIP device joins a meeting that requires a password and does not add the password in the dial string, there will be an audio prompt to enter the password at the meeting splash screen.
• Warning message if Mute Participants Upon Entry is enabled
  If an H.323/SIP device joins the meeting with Mute participants upon entry, a warning message that the device is muted will be displayed, with an option to unmute the device.
• Require consent of the host mutes and then unmutes a participant
  If the host mutes and then unmutes a participant individually, the participant will now receive a prompt, asking them to consent to be unmuted.

Resolved issues

• Unable to start video as host during a webinar
  Resolves the issue where codecs who join the webinar as host (using the host key), were unable to start their video.
• Minor bug fixes

May 8th, 2020
Version 4.4.6272.20200508

Resolved issues

• Minor bug fixes

April 30th, 2020
Version: 4.4.6259.20200430

Resolved issues

• Issues entering meeting passwords when joining from a codec
  Resolve issues where codecs were prompted to re-enter the meeting ID after entering the passcode for a meeting.
• Audio issues with Cisco Jabber devices joining via SIP.
  Resolves issues with certain Cisco Jabber configurations, where after joining via SIP, the codec would drop audio after 15 minutes.
• Security enhancements
• Minor bug fixes

Apil 25th, 2020
Version 4.4.6232. 20200423

New and enhanced features

• AES 256-bit GCM encryption support
  Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Webinars, and Zoom Phone data. This feature will be automatically enabled for all accounts on May 30. For H.323/SIP devices, GCM encryption will be used between the Cloud Room Connector and the Meeting connector, to ensure codec compatibility.

Resolved issues

• Security enhancements
• Minor bugs

April 19th, 2020
Version 4.4.6208. 20200417

New and enhanced features

• Limit Cloud Room Connector locations
  Admins can limit the Cloud Room Connector locations that their users can connect to, when joining or hosting a meeting from an H.323/SIP device.

Resolved issues

• Minor bugs

April 5th, 2020
Version: 4.4.6200.20200403

New and enhanced features

• Admit all option for Waiting Room
  You can now admit all participants from the Waiting Room when starting a meeting from an H.323/SIP device as host.