Release notes for the Cloud Room Connector (CRC)
Upcoming Release
Details about upcoming releases will be posted as they become available.
Released
November 16, 2025
Location: All data centers
Resolved issues
| Description | Platforms |
|---|
| Resolved an issue where AI Companion status messages were overlapping other status messages (ex., recording status). |
May 11, 2025
Note: This release was originally scheduled to begin deployment on April 13, 2025.
Resolved issues
Location: All data centers
| Description | Platforms |
|---|
| Resolved an issue where SIP/H.323 devices experienced issues with video quality when switching from viewing local content while in a meeting. | |
| Resolved an issue where Zoom Room devices were unable to join Webex meetings via SIP dial-out. | |
| Resolved an issue where SIP devices joining Zoom Sessions or Zoom Events as panelists weren't automatically joining the backstage. | |
| Resolved an issue where SIP/H.323 devices did not see custom disclaimers for AI Companion when joining a meeting. | |
March 16, 2025
New, enhanced, and changed features
Location: All data centers
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Enhancements to cross-platform meeting connections | Users attempting to connect to Zoom for Government meetings through the standard Zoom Cloud Room Connector gateway (and vice versa), will receive clear error messages explaining why the connection cannot be established. In addition, users will receive specific instructions on correctly dialing using the appropriate domain for their meeting type. | Web portal |
| In-meeting features |
|---|
| New or enhanced feature | Support multi-speaker video layout for SIP and H.323 devices | Users joining Zoom meetings from SIP and H.323 devices can now access the multi-speaker view layout option. This layout dynamically displays multiple active speakers simultaneously while showing thumbnails of non-active participants. Additional dial string options enable dual-screen multi-speaker view and default layout selection. | Web portal |
| New or enhanced feature | Support for Smart Speaker Tags in Closed Captions | Users joining meetings from SIP and H.323 devices can view Smart Speaker Tags in closed captions during Zoom meetings. This feature maintains consistency with the closed captioning experience available to other Zoom meeting participants. | Web portal |
March 2, 2025
Location: All data centers
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Support for increased bandwidth with Pexip CVI | Users can now connect to Pexip CVI meetings with bandwidth up to 5120Kbps when using Zoom Cloud Room Connector. This increased bandwidth support enables users to experience high-quality video conferencing with up to 1080p video and 1080p content-sharing capabilities. | |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | |
| Resolved an issue where a SIP-based device could not be promoted from backstage during a webinar. | |
January 12, 2025
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Changed feature | Auto-lower raised hand in meetings | Participants joining from SIP and H.323 devices will now automatically have their raised hand lowered after speaking for an extended duration. In addition, the participants will be notified with a brief notification message when the raised hand is lowered. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Security enhancements | Web portal |
| Resolved an issue where the co-host was not able to control breakout rooms when joined from a H.323/SIP room system. | Web portal |
| Resolved an issue where participants' name was not displayed correctly when joining Webex meetings when calling out from a Zoom Room. | Web portal |
November 10, 2024
Location: All data centers
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| In-meeting features |
|---|
| New or enhanced feature | Send meeting/webinar reactions from CRC participants | Users can send meeting/webinar reactions from a SIP/H.323 device connecting to a Zoom meeting using Zoom CRC. A DTMF menu command is provided to send common reactions like clap, thumbs up, heart, joy, open mouth, and tada. An on-screen visual indication shows when a reaction has been sent and disappears after a brief period. | Web portal |
Resolved issues
| Description | Platforms |
|---|
| Minor bug fixes | Web portal |
| Security enhancements | Web portal |
| Resolved an issue where Zoom Rooms were unable to recieve audio from SIP endpoints. | Web portal |
| Resolved an issue where Cisco-based room systems were unable to utilize direct sharing. |
October 13, 2024
Location: All data centers
New and enhanced features
- Webinar features
- Support for backstage experience for SIP/H.323 panelists in webinars
SIP/H.323 panelists joining webinars can utilize the backstage experience. They are placed in the backstage lobby upon joining, where they can see the video feed if the webinar is active, or the 'off air' UI if not. Other backstage participants are visible at the bottom. Hosts can move them from their clients into the webinar, allowing the SIP/H.323 devices are required to join as a regular panelist. This provides a more seamless backstage experience for panelists using SIP/H.323 devices.
Resolved issues
- Minor bug fixes
- Resolved an issue where the video for new far-end participants were not displayed after another participant left the meeting.
- Resolved an issue with spotlighting participants during webinars.
- Resolved an issue where guest participants were randomly disconnected from meetings.
September 1, 2024
Location: All data centers
Changes to existing features
- Improved UI for DTMF and SIP Dial Commands configuration
Administrators can now configure multiple H.323/SIP Room Connector configuration settings, such as music mode, video sharing mode and audio level, via individual toggle switches in the admin portal instead of manually entering DTMF Commands in the configuration page. In addition, if these settings had previously been enabled with manually entered DTMF Commands, the corresponding new toggle switches will be enabled automatically. - Remove participants with co-host privileges as host
Hosts joining meetings or webinars via SIP/H.323 room systems can now remove participants that have co-host privileges from the DTMF menu.
New and enhanced features
- In-meeting features
- Support for multiple simultaneous screen sharing
If the meeting host has enabled the Multiple participants can share simultaneously feature, and multiple meeting participants begin to share their screens simultaneously, SIP/H.323 room systems will always view the most recently initiated share by default. The SIP/H.323 room system may swap to a different participant's screen share from the DTMF menu. - Updated notification icon when a meeting participant is using NDI to livestream a meeting
- General features
- The meeting join announcement is no longer played when using CRC to SIP out-dial to 3rd party meeting services
The "you are in the meeting now" announcement is no longer played upon connection when Zoom Rooms or Zoom user apps use Zoom CRC to SIP out-dial to 3rd-party meeting services such as Cisco Webex, GoToMeeting InRoom Link, HP/Poly RealConnect CVI or Pexip CVI.
- Host features
- Grant participants co-host privilege as host
If the meeting host has enabled the meeting co-host feature, hosts joining meetings or webinars via SIP/H.323 room systems can grant individual participants the co-host privilege from the DTMF menu.
Resolved issues
- Security enhancements
- Resolved an issue where Telugu-based captions were not displayed correctly.
June 30, 2024
Location: All data centers
New and enhanced features
- Meeting features
- Video defaulted to on for SIP/H.323 devices joining meetings
Users joining Zoom meetings via SIP/H.323 devices will have their video turned on by default, regardless of the meeting host's participant video settings. - Improved host assignment for CRC participants
Users joining Zoom meetings via SIP/H.323 devices through Cloud Room Connector (CRC) can be identified as hosts, co-hosts, or guests based on whether they entered the host key or used an identifier code. CRC sends this role information to the meeting, allowing the proper participant role to be assigned. If the host unexpectedly leaves, CRC participants identified as hosts or co-hosts can be automatically assigned as the new host. This ensures meetings can continue smoothly even if the original host disconnects.
Resolved issues
- Minor bug fixes
- Resolved an issue where significant right channel audio bias occurred
- Security enhancements
June 9, 2024
Location: All data centers
New and enhanced features
- In-meeting features
- Give consent if the host mutes and then unmutes a participant
If the host mutes and then unmutes a participant joining from a SIP/H.323 room system, the participant will now receive a prompt, asking them to consent to be unmuted.
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where SIP/H.323 room systems joining meetings experienced an audio delay.
April 20, 2024
Location: All data centers
New and enhanced features
- General features
- Configure video layout for SIP/H.323 room devices
Administrators can establish the default video layout for managed SIP/H.323 devices during both internal and external meetings, either at the device or account level. In addition, supplementary dial strings have been added to enable additional video layouts when connecting to a Zoom Meeting.
- Host features
- Mute/unmute and remove participants as host
Hosts joining meetings or webinars via SIP/H.323 room systems can mute or request to unmute individual participants as well as remove participants from the DTMF menu.
Resolved issues
- Security enhancements
- Minor bug fixes
- Resolved an issue where participants joining from Webex IPs experienced packet loss when joining Zoom Meetings.
March 25, 2024
Location: All data centers
Changes to existing features
- Improved error message when attempting to join a Zoom for Government meeting
When attempting to join a Zoom for Government (ZfG) meeting via the Commercial CRC gateway, participants will be presented with instructions on how to join via the ZfG CRC gateway instead.
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where Cisco devices were unable to send audio after resuming a call that was on hold.
- Resolved an issue where H.323 devices experienced dropped audio during a meeting.
Note: As of this release, the SIP Video Interop for Meetings (SVIM) feature will no longer support connecting to a Zoom meeting with the H.323 protocol. Customers that have purchased a CRC subscription will not be affected, and may still use the H.323 protocol to connect to Zoom meetings.
February 25, 2024
Location: All data centers
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved issue where Webex endpoints experienced multiple disconnects when connected to a Zoom Meeting.
- Resolved an issue where participants joining via dual-screen room system experienced frozen video from far-end participants when viewing in Active Speaker view.
January 6, 2024
Location: All data centers
Changes to existing features
- Admit individual participants from the Waiting Room
Hosts joining meetings via SIP/H.323 devices and using the host key can admit participants from the Waiting Room individually, in addition to the preexisting "admit all" functionality.
New and enhanced features
- General features
- In-meeting UI improvements
UI improvements include clearer descriptions of the total number of participants and those in a Waiting Room, the addition of information about the overall quantity of pages of participants and the current page being viewed, an increase of the maximum characters displayed for participant names, and the designation of whether a participant is a Guest or not. - Manage Entry-Exit Chimes as host
Hosts joining meetings via SIP/H.323 devices and using the host key can enable or disable the in-meeting chimes when a participant joins or leaves the meeting, from within the SIP/H.323 in-meeting menu.
Resolved issues
- Minor bug fixes
- Resolved an issue where shared content from a SIP/H.323 devices were not recorded during webinars.
December 30, 2024
Location: All data centers
Changes to existing features
- Admit individual participants from the Waiting Room
Hosts joining meetings via SIP/H.323 devices and using the host key can admit participants from the Waiting Room individually, in addition to the preexisting "admit all" functionality.
New and enhanced features
- General features
- In-meeting UI improvements
UI improvements include clearer descriptions of the total number of participants and those in a Waiting Room, the addition of information about the overall quantity of pages of participants and the current page being viewed, an increase of the maximum characters displayed for participant names, and the designation of whether a participant is a Guest or not. - Manage Entry-Exit Chimes as host
Hosts joining meetings via SIP/H.323 devices and using the host key can enable or disable the in-meeting chimes when a participant joins or leaves the meeting, from within the SIP/H.323 in-meeting menu.
Resolved issues
- Minor bug fixes
- Resolved an issue where shared content from a SIP/H.323 devices were not recorded during webinars.