Release notes for the enhanced Zoom Connector for SIP/H.323

Upcoming Release

Details about upcoming releases will be posted as they become available.

Released

March 15, 2025

Resolved issues

Description	Platforms
Minor bug fixes
Security enhancements

February 16, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Management features
New or enhanced feature	Enhancements to SIP proxy location management for managed rooms and devices	Account owners and admins can select specific Zoom data center locations for their Zoom cloud SIP proxy services through the Room Management settings. This feature is available when registering managed SIP/H.323 rooms or generic devices to Zoom's SIP Call Control Registration. The selection can be configured at the account level, individual room level, and in room templates through the Advanced tab settings. This enhancement enables organizations to optimize their video conferencing experience by choosing data centers closer to their geographic locations.

Resolved issues

Description	Platforms
Minor bug fixes

November 16, 2024

New, enhanced, and changed features

Type	Feature title	Description	Platforms
In-meeting features
New or enhanced feature	Improvements to display name handling for SIP/H.323 devices	Improvements have been made to show the proper display name of the SIP/H.323 devices registered to Zoom's cloud SIP Proxy when dialing third-party meetings, such as Pexip CVI for Microsoft Teams. Zoom's Cloud SIP Proxy will send the display name text without percent encoding when making an outbound SIP call to correctly display the device's display name to the remote.

Resolved issues

Description	Platforms
Minor bug fixes
Security enhancements

June 14, 2024

New and enhanced features

General features
- API Connector is now available as Zoom Node module
  API Connector is now available in a new, additional deployment option: a module on Zoom Node. The existing deployment options for Windows and Docker will continue to remain available.

Resolved issues

Resolved an issue where devices were joining meetings twice.
Minor bug fixes
Security enhancements

April 19, 2024

Resolved issues

Minor bug fixes
Security enhancements

March 10, 2024

Changes to existing features

Bulk add Cisco/Polycom rooms to a specific API Connector
Administrators can bulk select multiple Cisco/Polycom room systems and assign them a specific API Connector.
Additional configuration settings for managed Cisco/Polycom rooms
Additional configuration settings are available when configuring rooms managed with the enhanced Zoom Connector for SIP/H.323 devices. These settings include the ability to optimize the room for single or dual displays and closed caption positioning. In addition, certain settings already available have been updated with clearer instructions for use.

Resolved issues

Minor bug fixes
Security enhancements

February 25, 2024

Resolved issues

Security enhancements
Minor bug fixes

January 12, 2024

Changes to existing features

Support for joining Teams meetings with CVI SIP information
Zoom customers that have Pexip services for Microsoft Teams “SIP Guest Join” may now configure the enhanced Zoom Connector calendar integration for managed SIP/H.323 room systems to use Pexip “SIP Guest Join” when one-click joining Microsoft Teams Meetings.

Resolved issues

Security enhancements
Minor bug fixes

December 16, 2023

Changes to existing features

Batch assignment of rooms to an API Connector
Admins can now batch-assign rooms to a specific API Connector within the SIP/H.323 Room Management portal.

Resolved issues

Minor bug fixes
Security enhancements

November 11, 2023

Resolved issues

Minor bug fixes
Security enhancements

September 24, 2023

Changes to existing features

Support for changes to managed SIP/H.323 rooms in Operational logs
The Operational logs will now display changes made by admins to managed Cisco/Polycom (SIP/H.323) rooms.
Additional fields available when exporting rooms list
When exporting the list of managed rooms, additional fields will now be populated for Additional DTMF Commands and Hardware Version.

Resolved issues

Minor bug fixes
Security enhancements

August 19, 2023

New and enhanced features

Support for provisioning Trio C60 as a Zoom Rooms Controller
The enhanced Room Connector now supports provisioning the Poly Trio C60 in Zoom Rooms controller mode. Once provisioned these devices can be assigned to a Zoom Room for use.

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where outgoing video would not be sent when joining a breakout room.

July 8, 2023

Resolved issues

Minor bug fixes
Security enhancements

May 20, 2023

Changes to existing features

Advance device provisioning at the account level
Admins can now apply provisioning parameters using a script for specific device types from within the account-level settings for managed SIP/H.323 room systems.

Resolved issues

Minor bug fixes
Security enhancements

March 26, 2023

Resolved issues

Minor bug fixes
Security enhancements

February 11, 2023

New and enhanced features

Support for batch deletion of devices and API Connectors
The enhanced Zoom Connector for SIP/H.323 now supports batch deleting of the devices, room, and API Connectors in the Cisco/Polycom management section.

Changes to existing features

Warning if the API Connector or runner version is too low
If the API Connector or runner version is below the latest version, a warning message will be displayed to administrators. If the API Connector or runner version is too low, there will be a warning message and a prompt to update.

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where calendar invite information was not syncing with Dolby room systems.

December 18, 2022

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where Cisco devices displayed the wrong display name when in-meeting.

November 12, 2022

New and enhanced features

Support for uploading background images
Administrators can now upload background images for their room system display. This can be done at the account or room level.

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where participants joining from Cisco devices could not be heard.

October 23, 2022

New and enhanced features

Room settings can be managed at the account level
Administrators can now manage room settings at the account level, in addition to the room level.

Resolved issues

Minor bug fixes
Security enhancements

August 28, 2022

Changes to existing features

Sync with Zoom Room Scheduling display
If a room system has been provisioned with a calendar resource, and a Zoom Room Scheduling display has also been provisioned using the same calendar resource, if the users did not check in via the scheduling display but did join the meeting from the room system, then the room’s status will be considered checked-in.
Support for audio mute for Poly Trio devices
Provisioned Poly Trio devices now support syncing mute status between the Poly Trio and the Zoom in-meeting menu.

Resolved issues

Minor bug fixes
Security enhancement
Resolves an issue where the timezone setting would be out of sync for a provisioned room that has also been provisioned with a common area Zoom phone number.

June 19, 2022

Changes to existing features

Multi-language calendar parsing for 3rd party meetings
The enhanced Zoom API Connector for SIP/H.323 now supports the parsing of calendar invites in multiple languages. This allows for one touch-join of 3rd party meetings, with a non-English invite.

June 12, 2022

New and enhanced features

Create a generic SIP/H.323 Room with registration
Organizations can now register their devices with Zoom for use with the SIP Proxy, but without provisioning any settings to the device itself. This allows the device to join Zoom meetings via one-touch without having to be managed by Zoom.
Force update room connector
The enhanced room connector now supports auto-updating when a new version of the enhanced room connector is released.

Changes to existing features

Reduce stored room connector log files
Admins can now disable full room connector logging. Once disabled, the room connector will only store necessary logging information, which minimizes storage use for log files. If necessary, full logging can be enabled for the room connector, which will then log and store all room connecter activities for troubleshooting purposes.

Resolved issues

Security enhancements
Minor bug fixes
Resolved an issue where deployed enhanced room connectors were offline and unable to connect back to Zoom’s Cloud.

April 10, 2022

Resolved issues

Minor bug fixes

March 20, 2022

New and enhanced features

Device firmware out of date notification
If a device’s firmware is multiple versions behind, admins will be prompted to update the firmware when viewing the device in the web portal.
Account-level settings for provisioned devices
Settings for devices provisioned using the enhanced Zoom Connector, can now be managed at the account level. This is to allow configuration changes to multiple devices simultaneously, instead of at the device level.

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where the Zoom Connector was showing as offline after deploying a new version of the Zoom Connector.

January 23, 2022

Changes to existing features

Support for devices registered to Webex
Support has been added for devices provisioned in Zoom, but registered to Webex. This allows the device to use the appropriate call protocol when joining Webex or Zoom meetings.

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where certain devices are unable to automatically join scheduled meetings using the H.323 protocol.
Resolved an issue where favorites manually created by users are being deleted once provisioned in Zoom.

December 5, 2021

Resolved issues

Minor bug fixes

November 7, 2021

Resolved issues

Minor bug fixes
Resolves the issue where Poly HDX devices were unable to join meetings via H.323.
Resolves the issue where multiple Join Meeting buttons are generated on a subset of devices.

October 10, 2021

Resolved issues

Security enhancements
Minor bug fixes
Resolves an issue where auto-joining meetings failed, if the calendar event was created less than 10 minutes before the meeting’s start time.
Resolves the issue where the time designation was incorrect for the Istanbul time zone.

September 18, 2021

Changes to existing features

Enhancements to CRC Dashboard
Account owners and admins can view the connection status, provisioning status, SIP status, and meeting status of SIP/H.323 devices managed with the enhanced Zoom Connector for SIP/H.323 within the account.
Note: This is being released as a part of the September 18 Web release.

September 12, 2021

Resolved issues

Minor bug fixes
Security enhancements
Resolved an issue where mute status is not synced correctly between and Zoom and Poly devices utilizing Crestron controllers.

August 29, 2021

Resolved issues

Minor bug fixes
Resolved an issue where mute status is not synced correctly between and Zoom and Poly devices utilizing Crestron controllers.

August 1, 2021

New and enhanced features

Support for managed rooms using Cisco Room OS (on-premise)
Support has been added for managing Cisco Webex Room series devices utilizing the Cisco Webex Room OS 10.3.X > 1.x (On-premise) firmware.

Resolved issues

Minor bug fixes
Resolved an issue where the public and private IP addresses for a Room Connector were displayed incorrectly in the web portal.
Resolved an issue where the call rate for a provisioned device would automatically be set to 128 kbps.
Resolved an issue where customer-created favorites were removed from the device home screen.
Resolved an issue where the mute status was not syncing between the Poly Trio devices and Zoom meetings.

June 27, 2021

Resolved Issues

Minor bug fixes

May 30, 2021

Resolved Issues

Security enhancements
Minor bug fixes

April 25, 2021

Resolved issues

Minor bug fixes

April 11, 2021

Resolved issues

Minor bug fixes

March 28, 2021

New and enhanced features

DTMF command configuration setting for devices
A setting has been added to the device configuration page that allows the assigning of dial string commands, which will be used by the device when joining a meeting from the device, including using one-touch joining.

Changes to existing features

Disabling of TLS 1.1
TLS 1.1 will be disabled on March 26, 2021, for the US West and all non-US data centers. This change will take effect for US East data centers on April 2, 2021. This change will impact all SIP/H.323 devices attempting to connect to a meeting that requires device encryption and all managed devices. This will be enforced for all device types: both managed with an API connector or unmanaged by Zoom.
Set passcode for a room’s Personal Meeting ID
Allows the ability to set the passcode for a room’s Personal Meeting ID, to be used in the dial string when an instant meeting is started from the room.
Note: This must be the same as the passcode set under the Personal Meeting Room settings of the Room’s Personal Meeting ID.

Resolved issues

Minor bug fixes
Security enhancements

January 24, 2021

New and enhanced features

Enhanced Zoom Connector for SIP/H.323
Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced Zoom API Room Connector for SIP/H.323 devices. Accounts with access to the new enhanced Zoom API Connector will also have a banner displayed at the top of the Cisco/Polycom room page with the following message: "You are using the enhanced Zoom Connector for SIP/H.323".
Enhanced certificate validation
The enhanced API connector TLS certificate validation has been improved to ensure the security of devices managed using the Zoom Connector for SIP/H.323Room Connector. A part of this change includes the option to manually load the trusted Zoom certificates if automatic loading and validation fail.

Resolved issues

Minor bug fixes
Security enhancements