Admins can change account-level settings that apply to all Zoom Phone extensions (phone users, call queues, auto receptionists, and common area phones) in the account.
Note: If you have multiple sites enabled, settings with a building icon (
) can only be changed at the site level. If you have multiple sites disabled, these settings remain at the account level.
This article covers:
Prerequisites for changing Zoom Phone company account-level settings
- Pro, Business, or Education account
- Account owner or admin privileges
- Zoom Phone license
How to access company info settings
To access Company Info settings:
- Sign in to the Zoom web portal.
- In the navigation menu, click Phone System Management, then Company Info.
- You can changes these settings:
Note: If you have multiple sites, see the settings you can change for each site.
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Country: Displays the country of the organization's default emergency address. The country determines the reserved extension numbers that you can't use.
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Caller ID Name: Click Change to customize the outbound caller ID name.
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SIP Zone: Displays the server location used by Zoom Phone. By default, Zoom selects the nearest location based on the default emergency address.
How to access Zoom Phone company account settings
To access account settings:
- Sign in to the Zoom web portal.
- In the navigation menu, click Phone System Management, then Company Info.
- At the top, click Account Settings.
You can change these settings in the following tabs:
Settings tab
Policy tab
Change policy settings.
Blocked List tab
Manage the blocked list.
Block Calls without Caller ID: Block all inbound callers that hide their caller ID.
External Contacts tab
Manage the shared directory of external contacts.
Emergency Services tab