Changing Zoom Phone company account-level settings

Admins can change account-level settings that apply to all Zoom Phone extensions (phone users, call queues, auto receptionists, and common area phones) in the account.

Note: If you have multiple sites enabled, settings with a building icon () can only be changed at the site level. If you have multiple sites disabled, these settings remain at the account level.

This article covers:

• How to access company info settings
• How to access Zoom Phone company account settings
  • Settings tab
  • Policy tab
  • Blocked List tab
  • Emergency Services tab

Prerequisites for changing Zoom Phone company account-level settings

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to access company info settings

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Company Info.
3. Change these settings:
   Note: If you have multiple sites, see the settings you can change for each site.
   • Country: Displays the country of the organization's default emergency address. The country determines the reserved extension numbers that you can't use.
   • Caller ID Name: Click Change to customize the outbound caller ID name.
   • SIP Zone: Displays the server location used by Zoom Phone. By default, Zoom selects the nearest location based on the default emergency address.

How to access Zoom Phone company account settings

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Company Info.
3. At the top, click Account Settings.
   You can change these settings in the following tabs:

Settings tab

• Multiple Sites: Displays settings to enable and manage multiple sites.
• Routing: Implement your BYOC (Bring Your Own Carrier) and determine their calls route.
• Zoom Node: Manage Local Survivability to have basic Zoom Phone service in the event your account loses connectivity to Zoom data center.
• Notifications: Change email notifications settings.
• Desk Phone: Change settings for provisioned desk phones.
• Partner Contact Center: If you have a contact center, you can integrate your contact center into Zoom Phone.
  Note: This feature is only available by submitting a request to Zoom Support.
• Hours: Change default business hours and overflow settings as well as the default holiday and force majeure events group.
• Call Park: Change settings for call park.
• Security: Security settings for number porting and desk phones.
  • Port-out Verification: Used when porting numbers away from Zoom Phone.
  • PIN Code Requirement: Change voicemail PIN code requirements.
  • AES-256 Encryption for Devices: Upgrade encryption for devices.
• Outbound Caller ID: Control the outbound caller ID numbers phone users can select.
• Audio Prompt: Change the default audio settings.
• Templates: Create templates to bulk-apply settings to phone users.
• Directory: Manage your account directory.
  • Dial by Name Directory: Enable a dial-by-name directory to allow callers to search for an extension by first or last name.
  • Private Directory: Exempt some users from being searchable within the phone directory except by permitted users.
• Others:
  
  • Block External Calls: Set rules for blocking external calls.
  • Subscribe to Zoom Phone Reports: Subscribe email addresses to receive call logs or usage reports.

Policy tab

Change policy settings.

Blocked List tab

Manage the blocked list.

Block Calls without Caller ID: Block all inbound callers that hide their caller ID. 

External Contacts tab

Manage the shared directory of external contacts.

Emergency Services tab

• Emergency Address: Set up emergency calling and routing. 
  Note: If you have multiple sites, you must set up emergency calling for each site.
• Location: Manage nomadic emergency services.