Release notes for July 16, 2023
New and enhanced features
- Source content highlighting
A new highlighting feature for source content within answers has been implemented. When users click on a knowledge base link, the specific section of text that was extracted is automatically highlighted. This helps users in easily identifying and locating their context within the larger article.
- Filter knowledge base results returned by segment
Bot flows can restrict the knowledge base content returned to the user at a specific step in the conversation. This restriction is achieved by using variable parameters and the knowledge base category or tags in the bot. When the variable parameter is matched, the answer returned to the user’s query is filtered based on the specified category/tag, ensuring that the user receives targeted and contextually appropriate content.
- Enhancement to JS web sync tool
The JS web sync tool has been enhanced to enable the creation of articles from each FAQ question, solving both the size limitation and analytics challenges faced by organizations. With the enhanced JS web sync, each FAQ question is now treated as an individual article, ensuring that article sizes do not exceed the limitations. Previously, saving FAQ pages as a single article resulted in excessive file sizes, making it impossible to save certain pages due to the maximum limit of 100kb. In addition, organizations can now gain insights into the effectiveness of individual FAQ items in assisting customers by creating separate articles for each FAQ item. - Confluence integration with knowledge management
Knowledge management offers new options to connect with Confluence, enabling Zoom Virtual Agent to provide answers from their Confluence pages. Users can customize the synced content similar to other API connected knowledge sources.
- Article reference in coaching page
Admins have the ability to directly access articles from the coaching page, allowing them to review the full context effortlessly. A new View Article link has been added, which appears when a URL is available for an article.
Resolved issues
New and enhanced features
- Improvements to schedule email template
The schedule email template has been improved by including a "Join Meeting" link for pre-meeting chat (PMC) meetings. This link allows participants to easily join the meeting directly from their email invitation.
Resolved issues
New and enhanced features
- Admin features
- IP phone softkeys display
If account owners or admins deactivate certain privileges for call queue monitoring among their users or shared line group members, those users will not have access to the corresponding softkeys on their IP phones. Only enabled features will be visible to those users, ensuring a more synchronized experience between the features enabled in the web portal and the utilization of desk phones. Previously, those disabled softkeys were visible on desk phones but not active. - Model auto detection of provisioned IP phones
In the event that an admin mistakenly adds an incorrect phone model number during device provisioning, the system has now the capability to automatically detect and rectify the error. This ensures that the device can receive necessary firmware updates, critical configurations, and end-user features that may have otherwise been blocked due to the incorrect model number. The admin will see an indication of the adjustment in the event this happened.
- Device features
- Supported feature
The following devices now support conference calls for up to 10 participants with the associated firmware versions.
- Yealink:
- CP925, firmware 148.86.3.10
- T31G, T31P, T33G, firmware 124.86.3.3
- T43U, T46U, T48U, firmware 108.86.3.2
- T53, T53W, T54W, T57W, firmware 96.86.3.11
- VP59, firmware 91.86.3.1
- Poly Edge E
- Edge E100, Edge E220, Edge E300, Edge E320, Edge E350, Edge E400, Edge E450, Edge E500, Edge E550, firmware 8.1.2.1128
- Firmware upgrades
The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
- Poly
- Rove B1, Rove B2, Rove B4, Rove R8, Rove 20, Rove 30, Rove 40
- Yealink
- T31P, T31G, T33G, T43U, T46U, T48U, T53, T53W, T54W, T57W
Resolved issues