Policy setting | Account | Group | Site | Phone user | Common Area Phone | Zoom Room | Call queue | Auto receptionist |
---|---|---|---|---|---|---|---|---|
Advanced Encryption: Allow voicemail to be encrypted with keys not accessible to Zoom servers | ✔ | ✔ | ✔ | ✔ | ||||
Ad Hoc Call Recording | ✔ | ✔ | ✔* | ✔ | ✔ | |||
Allowed Calls/SMS Locations | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ||
Allow member Ad Hoc Call Recording for Queue Calls | ✔ | |||||||
Allow users to edit call handling settings: When disabled, this setting restricts users from changing their call handling settings. | ✔ | ✔ | ✔ | |||||
Auto Delete Data After Retention Duration: Configure rules for what data is retained, the duration of the retention period, and how to delete data after the retention duration. | ✔* | |||||||
Audio Intercom | ✔ | ✔ | ✔* | ✔ | ✔ | |||
Automatic Call Recording | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ||
Automatically Call From 3rd Party Apps: Allow third-party apps to place a Zoom Phone call. Note: This feature needs to be enabled by Zoom. | ✔ | |||||||
Automatically delete Inactive and Soft Deleted users | ✔ | |||||||
Call Forwarding to External Numbers: Allow phone users to forward to external phone numbers using their call handling settings. | ✔ | ✔ | ✔ | |||||
Call Live Transcription | ✔ | ✔ | ✔ | ✔ | ||||
Call Overflow or Call Transferring | ✔ | ✔ | ✔ | ✔ | ||||
Call Park | ✔ | ✔ | ✔ | ✔ | ✔ | |||
Call Queue Opt-out Reason | ✔ | ✔ | ✔ | |||||
Call Queue Pickup Code | ✔ | |||||||
Call Screening: Incoming direct external callers will be prompted to respond to a button to reach users. Callers who don't respond will be disconnected. Devices will not be able to receive any third-party faxes. | ✔ | ✔ | ✔ | ✔ | ✔ | |||
Call summary with AI Companion | ✔ | ✔ | ✔ | ✔ | ||||
Check voicemails over phone | ✔ | ✔ | ✔* | |||||
Delegation | ✔ | ✔ | ✔ | ✔ | ||||
Desktop Power User | ✔ | |||||||
Display Zoom Phone numbers in E.164 format: Specify the default Zoom Phone numbers format in all products admin portals. | ✔ | |||||||
Elevate a Call to a Meeting | ✔ | ✔ | ✔ | ✔ | ||||
Emergency Address Management | ✔* | ✔ | ||||||
Emergency Calls to Public Safety Answering Point (PSAP): The phone user can place emergency calls to a PSAP. Emergency calls are routed based on emergency call routing settings. | ✔ | |||||||
End Personal conference call once the call originator drops: Personal conference call ends when the originator who first merges participants into the conference drops. | ✔ | |||||||
External Calling on Zoom Rooms Common Area | ✔ | |||||||
Hand Off to Room | ✔ | ✔ | ✔ | ✔ | ✔ | |||
Hot Desking | ✔ | |||||||
International Calling | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ||
IP Address Access Control: Allow the access of phone recording/voicemail/videomail/SMS attachments only from specific IP addresses | ✔ | |||||||
Manage Zoom Revenue Accelerator access to Zoom Phone recordings: Allow Zoom Phone admins to manually add Zoom Phone recordings owned by users to Zoom Revenue Accelerator | ✔ | |||||||
Mobile Switch to Carrier | ✔ | ✔ | ✔ | ✔ | ||||
Monitoring | ✔ | |||||||
Nomadic Emergency Services | ✔* | |||||||
Obfuscate sensitive data during a call: Mutes a user’s DTMF tones when pressing a dial pad key on their screen or keyboard during a call, and asterisks are displayed instead of the actual numbers. | ✔ | ✔ | ✔ | ✔ | ✔ | |||
Paging | ✔ | |||||||
Personal Audio Library: Allow phone users to change their voicemail greeting, message greeting, and/or hold music. If disabled, default audio settings will be applied and phone users can't change it. | ✔ | ✔ | ✔* | |||||
Personal Voicemail & Videomail | ✔ | ✔ | ✔* | ✔ | ||||
Prevent users from uploading audio files | ✔ | ✔ | ✔ | ✔ | ||||
Private Call Park | ✔ | ✔ | ||||||
Restricted Calls/SMS Hours | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ||
Select the number of source ports | ✔ | |||||||
Select Outbound Caller ID: The extension can select their outbound caller ID number before placing a call. If disabled, they can only use their default outbound caller ID number. | ✔ | ✔ | ✔* | ✔ | ✔ | ✔ | ||
Set caller ID viewing preferences for redirected calls | ✔* | |||||||
Shared voicemail notification by email: Users will receive an email notification when there is a new shared voicemail. | ✔ | ✔ | ✔* | ✔ | ||||
SMS: Allow phone users or call queue / auto-receptionist members to send and receive SMS messages. | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ||
SMS Etiquette Tool: Identify defined keywords and text patterns over SMS and prevent users from sharing unwanted messages. | ✔ | ✔ | ||||||
Soft Delete Users | ✔ | |||||||
Soft Delete History, Voicemail and Recordings | ✔ | |||||||
Summary SMS Threads with AI Companion | ✔ | ✔ | ✔ | ✔ | ||||
Voicemail | ✔ | ✔ | ✔ | |||||
Voicemail notification by email | ✔ | ✔ | ||||||
Voicemail Prioritization with AI Companion | ✔ | ✔ | ✔ | ✔ | ||||
Voicemail Tasks with AI Companion | ✔ | ✔ | ✔ | ✔ | ||||
Voicemail/Videomail Transcription: Phone users can access voicemail transcriptions in the Zoom desktop client or voicemail/Videomail notification emails. Note: This policy setting is also available for auto receptionists, call queues, and shared line groups. | ✔ | ✔ | ✔* |
✔ (English and French only are supported at this time) |
✔ (Only voicemail transcription is supported at this time) | ✔ | ✔ | |
✔ | ✔ | ✔* | ||||||
Zoom Phone on PWA | ✔ | ✔ |