Release notes for July 15, 2023

• Release notes for Zoom Events
• Release notes for Zoom Contact Center
• Release notes for Outlook plugin
• Release notes for IBM Notes plugin
• Release notes for Zoom Phone Hybrid Local Survivability module

Release notes for Zoom Events

Changes to existing features

• Centralized event registration and authentication settings
  When registration is enabled for an event, hosts can use the Registration & Join section. This section is a centralized registration page where hosts can manage existing functionalities, such as authentication rules, free/paid event, geo-blocking, registrations, and marketing consent. Under Registration & Join, hosts can create group join links and registration links and specify an authentication setting for each in the Event Access tab. Authentication rules live within the registration link, separate from group join links, and the host can apply additional filters at the ticket level. Ticket visibility rules still remain in the Ticketing section. Additionally, the Event Detail Page and Manage Registrants tabs are moved under the Registration & Join section. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for a limited release to approved accounts on August 5, 2023.
• Include Event Experience section for Zoom Sessions events
  In the single-session and recurring sessions event creation setup, the Event Experience section has been added. Event organizers can determine session and speaker visibility on the lobby page, configure meeting and webinar controls, and manage event moderation from this section.
• Communication section in the event creation setup
  The Communication section has been added to the event creation setup. This section contains the Emails and Notifications tabs. Hosts can use the Notifications tab to manage all messages sent out to attendees and special role users for their events. Messages will be sent through mobile push notifications and the event lobby.  This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.

New and enhanced features

• Attendee features
  • Attendee Companion app for Zoom
    Attendees can join hybrid events using the companion app. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid events. Attendees can navigate the physical space using maps and digital guides and switch between in-person and virtual webinar/meeting streams. During hybrid events, attendees can connect with in-person and virtual attendees. The companion app is available for iOS and Android devices.This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.
  • Smart livestreaming switch
    The lobby livestream automatically pauses and mutes when a user joins a session or when the user returns to the lobby. When the user joins a session in the desktop client lobby, the livestream will only mute but not pause; the user can unmute the livestream. When the user joins a session in the web browser lobby, the livestream will pause and mute; the user can resume the livestream audio and video.
• Host features
  • Group join link for a multiple sessions event
    When the host publishes an event after choosing external IdP as the authentication method, they will get a group join link. The host can copy the group join link or an invitation template including the link and distribute it to the target group. Members of the group will join the event after authentication. Registration is not needed. For multiple sessions events, the host receives an additional join link and a corresponding email template when they add a ticket type to their event in the Tickets and Registration tab. Each join link is associated with a specific ticket.
  • Support for Q&A in meeting sessions
    Hosts can enable the Q&A feature in meeting sessions to allow participants to ask questions, which can be viewed by all, but only answered by the host and co-host. Questions can be submitted anonymously, and responses can be sent publicly for all to see or directly to just the sender. Hosts can also mark submitted questions as something that will be answered live.
  • Hybrid event setup
    Hosts can set up hybrid events to allow both remote and on-site attendees to participate in the event. They can set up sessions to be viewed virtually, in-person, or both. Hosts can provide maps to help on-site attendees navigate around the event venue and manage a check-in process for attendees. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.
  • In-session settings configuration notification
    When a host changes a setting that impacts the session experience while the session is in progress, the host will receive a notice that the setting change will only impact a session once it's closed and reopened. This notice only appears if there are sessions currently in progress that are impacted by the setting change.
  • Exclude specific tickets from certain email templates
    In the Emails tab of the event creation setup, hosts can select different ticket types and add them to the Email Exclude List. This excludes the selected ticket types from certain email templates. Attendees assigned those excluded tickets will not be sent the respective email template. The email template will continue to send normally to qualifying tickets that are not part of the exclude list.
• Event setup features
  
  • Apply changed web portal settings to published and drafted Zoom Events
    After hosts select Use Zoom web settings in the Meeting & Webinar tab, all changed settings reflect what has been already set on the Zoom web portal. When options are updated on the Zoom web portal, the Zoom Events platform will immediately respond to those updates. Changes that are made to web portal settings apply to all published and drafted Zoom Events.  Previously, after hosts created their event, the event did not receive their updated web settings.
    Note : If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  • Add visibility controls to the Speakers tab
    When a host edits or adds a speaker in the Speakers tab, they can manage and view the speaker visibility controls in the editing panel. The Event Detail Page and Lobby tabs have controls for speaker visibility and featured speakers. Speaker visibility controls for individual sessions are managed in the Sessions tab. The speaker visibility controls if the host is visible in the event at all (on the speaker list and speakers within the session).
  • Security questions authentication for registration
    Hosts can enable security questions for registrants when creating an event. Security questions apply to all registrants regardless of how they join (i.e., sign in to Zoom/IDP or fast join). The host can choose questions from a list of security questions (a template of 10 questions) and can customize up to 3 security questions. The questions will appear on the registration page as a mandatory item. Registrants must pick at least one question from the list and answer it to complete registration. The answer to each question will be associated with unique users, and the answer will be stored safely on the Zoom Events platform. After authentication at joining, registrants must answer the question they chose at registration. Only the registrant has the answer to the security question. If the registrant loses the answer, they will also lose access to the assigned ticket and cannot join the event. Registrants can contact the host for help and can register another ticket from the event detail page.
  • Define the event's authentication portfolio and audience
    At the beginning of the event setup flow, event hosts will choose between requiring registration or having no registration. This choice decides the authentication portfolio available in the next step. Then, event hosts will select an authentication method to define the event's audience type. The authentication choice also decides the event detail page access. Event hosts can select from the following authentication methods:
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for a limited release to approved accounts on August 5, 2023.
    
    • When the choice is Zoom account holder and non-Zoom users, the host gets an additional option to customize the one-time password (OTP) frequency for guest registrants.
    • When an event needs registration, hosts can enable two-factor authentication.
    • When an event is private, hosts can waive authentication at joining (issue fast join links to registrants).
    • When an event does not have registration, the email inviting people to register will not be triggered. The email from Zoom Events will be the join link email.
• Hub features
  • Hub update component
    There are several enhancements to the hub navigation menu that informs event organizers about navigational changes. In the See What’s New component, event organizers are notified of upcoming changes on the Zoom Events hub.
  • Enhancements to Unlimited hub migration
    For re-activated hubs, if the Unlimited license capacity is the same or higher (e.g. previously, the user had the Zoom Events 500 license but now has Zoom Events and/or Zoom Sessions 500 or higher), the user can keep the same number of event organizers. When a user is assigned multiple licenses and has multiple inactive hubs, they can have unlimited host seats for licensed holders per hub and up to 5 unlicensed hosts per hub. The hub owner can view users who are licensed and unlicensed. The hub owner will also receive messages that inform them on how many free account users and paid license holders are allowed as hub hosts.
  • Enhancements to the Content Library upload window
    There are several enhancements to the Content Library’s upload window in both the hub and throughout the event creation setup. The Content Library’s upload window can be minimized (without affecting the upload) and closed only after all uploads have succeeded or failed. The uploads can be individually canceled and/or re-tried. The Add more button allows hub users to complete more uploads. If the hub user attempts to navigate away from the Content Library during an upload, a warning message will inform the user that the files may not finish uploading if they leave the page.
  • Content Library preview page
    In the hub Content Library, hub users can use a full preview page for images and videos. The preview page includes recommended image dimensions and file types for images and a video player for videos. Hub users can preview all files, except for folders.
  • Content Library storage
    Hub users can organize and store their assets (images, files, and videos) in the content library so that their assets can be used/shared for their events. They can also categorize their assets by creating folders. Hub users can name, delete, and upload multiple files into a folder.
  • Enhancements to the Content Library
    The hub Content Library includes the last modified date and file type information in the Content Library table. The Preview and Move to folder buttons are added to the Content Library page, allowing hub users to easily preview their assets and organize assets into folders. Hub users can rename and delete folders and assets from the Content Library.
• Analytics features
  • Enhancements to the Custom Report Builder
    Hosts can save generated reports and edit saved reports. Hosts can also save the custom report filter combinations that they have created. Additionally, more data filters are added custom report builder. 
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for July 28, 2023.
    
    • Session bookmark
    • Country code
    • Registration date
    • Lobby attendance status
    • Session attendance duration 
    • Livestream view duration (in session details)
    • Recording view duration
    • Number of surveys taken
    • Take specific surveys 
    • Number of polls taken
    • Take specific polls or polls in certain sessions
    • Expo floor visits
    • Booth attendance (can choose specific booths)
    • Source of registration
    • Registration method (in ticket detail)
    • Expo booth file download (can choose specific files)
  • Video Gallery viewership analytics
    Event organizers can use analytics to understand the viewership of Video Gallery content. The total number of views that the videos received, the total number of unique viewers in the event lobby, and the view duration, starting from the moment the video is made available in the video gallery, are displayed in the analytics (excluding event organizers’ views in the event setup flow and the lobby video gallery). If the event organizer deletes the video, the view count is gone. If the event organizer uploads the same video in the video gallery, the video is counted as a new piece of content and the view count starts from zero. The view count is recorded regardless of the device type or browser that the video is played on. The view count is updated in real-time.
    Note: This feature must be enabled by Zoom.
• Licensing features
  • Zoom Events Pay Per Attendee licensing cancellation
    When admins cancel the Zoom Events Pay Per Attendees (PPA) license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recording until the end of the billing cycle or until they have used all the prepaid attendee credit. If the PPA users do not have prepaid attendee credit, they cannot schedule new events or publish draft events, and they can only host their events that were already scheduled as long as the event is hosted before the expiration date. Additionally, once the Zoom Events PPA license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
• Networking & Chat features
  • Support for downloading and copying chat images and GIFs in Zoom Events
    Users can download and copy images and GIFs in Zoom Events chat.
• Meeting & Webinar features
  • Support for breakout rooms in webinar sessions
    Breakout rooms allow you to split your Zoom Events webinar session into separate sessions. The host or co-host can choose to split the participants of the event into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions. The host or co-host can switch between sessions at any time, and monitor the level of activity in each room. Breakout room participants will have the same audio, video, and screen share capabilities as allowed in the main session.
• Integration features
  • Send event attendance to Hubspot
    The Hubspot integration with Zoom Events is supported. Hosts can accept registrations from Hubspot and send registration and attendance data from Zoom Events to Hubspot.
  • Support multiple Marketo instances to one Zoom account
    A Zoom Events user can add multiple Marketo instances and connect them to one Zoom account. Once a connection is chosen, the host can change it; however, changing this configuration can break the data flow for that Zoom Event.
• Developer features
  
  • Webhooks for Salesforce integration
    The following webhooks have been added for the Salesforce integration with Zoom Events:
    • Event Published
    • Delete Event
    • Event Updated
    • Session Created
    • Session Updated
    • Session Deleted
    • Ticket Created (Registration created)
      • Registration–this webhook will have a single event for all registration methods.
    • Ticket Deleted (Delete/cancel registration)
      • Deleting/canceling a registration will also be a single event.
  • Survey/poll report APIs
    The survey and poll reports APIs are implemented into Zoom Events.
  • Enable the Xtag partner app
    Event organizers can enable or disable the Xtag partner app for their event. Event organizers can use Xtag for checking in and on-demand badge printing at any location. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for July 28, 2023.
• Zoom Sessions features
  • Create unique sessions within a recurring sessions event
    Event organizers can create a meeting or webinar series with unique sessions. This includes having unique titles, descriptions, speakers, and so on for each session.
  • Support for preassigned breakout rooms in recurring sessions events
    Preassigned meeting breakout rooms are supported for the recurring sessions event type. Breakout rooms allow you to split your recurring meeting sessions into separate sessions. The host or co-host can choose to split the participants of the event into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions. The host or co-host can switch between sessions at any time, and monitor the level of activity in each room. Breakout room participants will have the same audio, video, and screen share capabilities as allowed in the main session.

Resolved issues

• Minor bug fixes

Note: The Changes to event duplication, Use recording files from Zoom's cloud recording storage for simulive, Production Studio, and Identify registrants with Zoom or guest accounts in analytics reports features were rolled back due to issues with deployment and will be available in the upcoming August release.

Release notes for Zoom Contact Center

Changes to existing features

• Change to inbox management permission
  The agent and supervisor default roles have the Inbox management - View permission disabled. Previously, this permission was enabled for agents and supervisors. This change will not affect access to Inboxes to which users have been assigned. Instead, the only noticeable change is that the Inbox page under Contact Center Management in the web portal will no longer be visible to these roles. Use custom roles if you wish to keep the view-only access enabled.

New and enhanced features

• Admin features
  • Support for regions
    Account owners and admins can create regions to organize users based on their location and apply voice routing settings specific to each location. This feature must be enabled by Zoom.
  • Auto answer with queue default greeting
    Account owners and admins can improve the call handling efficiency by implementing the auto answer feature for voice engagements. With auto answer, agents can automatically connect with callers, reducing the number of clicks required and providing a standardized caller experience. It also eliminates the need for agents to repeat the same greeting on every engagement, ensuring consistent greetings.
  • Manage variables displayed in client
    Account owners and admins can manage the visibility of system, custom, and local variables in the Zoom desktop client with Flow level control. The visibility settings can be specified for different areas of the client, including the inbound engagement notification, Profile tab, and Engagement tab. In addition, admins have the ability to specify the display name for the variables shown.
  • Mutli-language voicemail prompts
    Zoom Contact Center's default voicemail prompts have been replaced with professionally recorded prompts. These prompts are available in 21 languages, with the relevant language being played based on the engagement language system variable.
  • Enhancement to embedded chat invitations
    Account owners and admins can now utilize existing HTML elements on their website as the campaign invitation that triggers a web chat or video engagement. Previously, admins were restricted to inserting a new clickable button/link as the chat invitation.
  • Verification and messaging capability status columns in phone number page
    Account owners and admins can view the Messaging Capability and Verification Status columns in the Zoom Contact Center phone number management page. These columns provide more context about toll-free, mobile, and virtual service numbers.
  • Enhancement to phone number details page
    The phone details page offers additional information about telephone numbers, similar to the Zoom Phone numbers detail page.
  • UI enhancements when deleting objects
    When account owners or admins delete an object, like a user, queue, or skill, the deletion prompt will state if the object is used in multiple places, allowing admins to easily locate where the object is used, replace it if necessary, and proceed with deleting the object. This enhancement provides a more efficient and informed object management experience for admins, particularly when deleting objects in flows.
• Agent and consumer features
  • Video channel for integrations
    The Zendesk and Salesforce integrations for Zoom Contact Center support the video channel. As a result, agents can receive incoming video engagements, make outbound video calls, upgrade a voice call to video call, and chat with the consumer using in-video chat during the video engagement within the integration. During an incoming/outbound video engagement, the agent can see the customer screen pop within the CRM based on the 'email address' match. Configuration settings have been updated with video channel settings for Screen pop and search settings.
    Note: The video channel for Salesforce is dependent on a Salesforce package update that will be available on July 17.
  • Salesforce Health Cloud integration
    The Salesforce integration for Zoom Contact Center supports Salesforce Health Cloud. Agents using Salesforce Health Cloud can use all voice and video channel features supported by the Salesforce integration.
  • Enhancement to Zendesk integration
    Agents using the Zendesk integration will see a screen pop of customer records or ticket records based on the ID passed as input in the IVR (for example, the user ID or ticket ID). They can also see consumer and engagement information in the Profile and Engagement tabs. To display this information to agents, admins must define custom variables using the Zoom web portal. 

Resolved issues

• Minor bug fixes

Release notes for Outlook plugin

Resolved issues

• Minor bug fixes
• Resolved an issue where users encountered error 4502 and 3000 respectively when deleting and editing meetings using the Zoom Outlook plugin.

Release notes for IBM Notes plugin

Resolved issues

• Resolved an issue where customer’s HCL Notes crashed when scheduling meetings using the Zoom Notes plugin.

Release notes for Zoom Phone Hybrid Local Survivability module

Changes to existing features

• Support for multiple network interfaces
  Node servers utilizing multiple Network Interface Cards (NIC), can now assign multiple IP addresses to a Local Survivability module. When using multiple addresses, addresses can be assigned to either Zoom Desktop clients (soft client) or Deskphones, Zoom Rooms, and Zoom Phone Appliances (phyisical phones).
• Support for listening across multiple IP addresses
  Admins can now assign multiple IP addresses when using multiple Network Interface Cards (NIC).

Resolved issues

• Minor bug fixes
• Resolved an issue with call audio with Poly phones.
• Resolved an issue where a native Zoom Phone number could not be forwarded to a trunk utilizing the Local Survivability module.