Changing call recording settings


Admins can enable or disable the following policy settings for ad hoc or automatic call recording. 

All call recordings will be saved to the cloud. Admins can access all call recordings using the call log. Users can access their own ad hoc or automatic call recordings using call history.

Notes:

This article covers:

Prerequisites for changing ad hoc or automatic call recording settings

How to enable or disable ad hoc or automatic call recording

Note:

  1. Access policy settings at the account, site, call queue, or phone user level.
  2. Click the Automatic Call Recording or Ad Hoc Call Recording toggles to enable or disable it for the associated account, site, phone user, or common area phone.
  3. Follow the below section to change the recording settings.

How to enable or disable ad hoc call recording for call queues

  1. Access policy settings at the call queue level.
  2. Click the Allow member Ad Hoc Call Recording for Queue Calls toggle to enable or disable it for the associated call queue.

Ad hoc or automatic call recording settings

After enabling Automatic Call Recording or Ad Hoc Call Recording, you can customize these settings: