Change site-level settings

After adding multiple sites to your account, you can edit a single site's settings. You can change settings like the site's name, site code, or default emergency address.

Note: Use Zoom Phone role management to allow a phone user to access or manage a site's settings.

This article covers:

Prerequisites for changing Zoom Phone site-level settings

How to access site-level settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Company Info.
  3. Click the name of the site you want to edit.
    You can edit the following settings under each tab:

Profile tab

Policy tab

Change the site's policy settings.

Settings tab

Emergency Calling

Set up emergency calling and routing.

Emergency Address & Location

Manage emergency addresses for the site and set up nomadic emergency services.


Change the default business/closed/holiday hours. You can change the same settings as the account-level settings.

Call Park

Change settings for call park.


Upgrade encryption for devices.

Outbound Caller ID

Audio Prompt

Change the default audio settings.

Desk Phone

General settings

To change the general settings of your desk phones on your site, do the following:

Note: Some settings may not work for individual models and you need to manually reboot your desk phones to apply these changes.

  1. Select Use custom settings, to apply this setting at the site level.
    Note: You can click Use account settings to apply the setting at the account level.
  2. To the right of Web Interface, click the toggle to enable it.
    This will allow you to access the web portal of your devices.
  3. To the right of Admin Password, click Show or Edit, to change the admin password of your IP phones.
    Note: You will need to use this password to access the web portal of your devices.
  4. To the right of Firmware Update Rules, click Manage, to set up or change firmware update rules.
  5. Under Host Desking Session Timeout, select the time duration after users are signed out of hot desking devices.


Enable a dial-by-name directory that allows callers to search your account's phone users by entering a name.


Create templates to bulk apply settings to phone users.