If you are experiencing issues in you Zoom Rooms utilizing TesiraFORTÉ, follow this article to diagnose and fix the issue.

Products affected:

• All TesiraForte Models
• Devio CR-1 (Discontinued)

Products NOT affected:

• Tesira EX-UBT
• Devio SCR-20
• Devio SCR-25

Symptom: Audio stops working in one or both directions between a Mac mini and TesiraFORTÉ USB port. Rebooting the TesiraFORTÉ or Mac Mini resolves the issue temporarily.

Diagnosis: Apple has modified how it handles Asynchronous Sync, which causes issues on this specific hardware version of USB.

Resolution: Disable asynchronous support of the USB port in the Biamp Tesira software. (You may need to contact your AV integrator to perform this change):