Changing voicemail PIN code requirements

Admins can change the length and complexity requirements for voicemail PINs. Phone users need the PIN to check voicemail on their desk phone.

Note: If you have multiple sites enabled, you can only change these settings at the site level. If you have multiple sites disabled, you can only change these settings at the account level.

Prerequisites for changing voicemail PIN code requirements

How to change voicemail PIN code requirements

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Company Info.
  3. Click Account Settings.
  4. In the Security section, change these settings:
    Note: These settings are only enforced from the time you change the setting. Any phone users with previously-created PINs will not be required to change their PIN if it doesn't meet the requirements.