Note: This page covers the Zoom for Lightning Salesforce app. Releases without a version number are deployed in the backend and don't require an update to the Zoom for Lightning Salesforce app.
Upcoming Release
Details about upcoming releases will be posted as they become available.
Current Release
November 20, 2023 version 2.7.0
Changes to existing features
- Zoom Contact Center Features
- Enhancements to calling with contact center CTI connectors and Zoom Phone
Agents using a Zoom Contact Center CTI connector integration can directly call or transfer calls to Zoom Phone users. This allows seamless connectivity between the Zoom Contact Center agents and Zoom Phone users, improving workflow efficiency.
- Zoom Phone Features
- Enhancement to Play recording
The play recording feature now includes support for accessing the Call Queue call log recording using the play recording component. Additionally, The modification in logic ensures that when the field is empty, an API call is initiated to verify the existence of the recording for the specified call and user. If the API returns a success, the following actions are taken:
- The URL is added to the recording URL field.
- The Recording play component is displayed.
Resolved issues
Previous Releases
Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.
October 23, 2023 version 2.6.0
New and enhanced features
- Zoom Events Features
- Create and manage leads
Account admins and owners can manage if Zoom generates new leads, created from a Zoom Event, in Salesforce or not. Account admins can maintain their systems of record and control which system is creating and updating Salesforce leads. This setting is disabled by default. - Sync poll and Q&A in the attendee sync user’s session-level engagement
Event organizers can now sync polls and Q&A in the user’s session-level engagement. - Sync registrants from Salesforce to Zoom Events
Syncing Zoom Events registrants from Salesforce to Zoom can now choose the method of Authentication of Registrants, whether it is via a Zoom Account or just a guest joining with email.
- Zoom Phone Features
- Screen pop flow
Salesforce admins have the capability to activate the Pop Flow screen option for Zoom Phone. This is achieved by configuring Salesforce's softphone layout in the Salesforce setup. Enabling this feature allows agents who answer inbound calls to be seamlessly directed to their customized flow during the screen pop event.
Resolved issues
September 25, 2023 version 2.5.0
New and enhanced features
- Admin features
- Prevent multiple records for each member within a call queue
Account owners and admins can enable a setting that logs exclusively the calls answered by a member within a call queue. - Sync Zoom Events to Salesforce
Account owners and admins have the option to toggle the synchronization of Zoom Events data with Salesforce on or off. By default, any connected Zoom Event is set to be synchronized. Additionally, admins can add campaign members to Zoom Events that are not already registered.
- Agent and consumer features
- Web chat support for Salesforce integration - Post-engagement
The Zoom Contact Center Salesforce integration supports the web chat channel, allowing contact center agents to provide chat interactions with their customers. Agents using these integrations will have a seamless interface to view and manage chat engagements with customers. Agents can see matching customer records being screen-popped as soon as they accept a web chat engagement (screen pop feature) based on the configuration settings on the Zoom admin portal, and after the chat is completed, they will be presented with the post-engagement screen, where they can take notes, enter disposition codes, and have the Relate to field automatically populated with the interaction record. Agents can also update chat engagements to voice or video, and view notifications if the supervisor is monitoring the engagement (listen, whisper, barge, or takeover). For Salesforce Integration, a new version (1.12.0) of the integration package will be released in the Salesforce App Exchange. As a result, customers using SalesForce Integration need to install the new package to use the web chat channel. Contact Zoom Support to enable WebChatCTIConnector for your account.
- User features
- Enhancement to sign-in process
When a user is signed into the Zoom Phone Lightning Salesforce integration, they will be kept signed in when they close their browser and/or for 7 days. Previous users were signed off when closing their browser and/or after 3.5 days.
Resolved issue
August 21, 2023 version 2.4.0
Resolved issue
- Resolved an issue where the ICS file was showing unsupported in Outlook when sending an email to multiple attendees
- Resolved an issue when answering a call from the softphone in which the call control was lost and the notes page disappeared
- Resolved an issue where SMS was logging in to Salesforce but not linking to contacts
- Resolved an issue where users couldn't be heard while on a call using Contact Center
- Resolved an issue where calls were not ringing for agents in Contact Center
Note: The Web chat support for Salesforce feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.
July 17, 2023 version 2.3.0
New and enhanced features
- Phone features
- Related To settings enhancement
The Zoom Phone settings now allow admins to easily select items in the Related To settings to apply them to the Zoom Phone widget.
- Contact Center features
- Video engagement
The Salesforce integrations for Zoom Contact Center support the video channel. As a result, agents can receive incoming video engagements, make outbound video calls, upgrade a voice call to video call, and chat with the consumer using in-video chat during the video engagement within the integration. During an incoming/outbound video engagement, the agent can see the customer screen pop within the CRM based on the 'email address' match. Configuration settings have been updated with video channel settings for Screen pop and search settings.
Resolved issues
- Resolved an issue where when starting an instant meeting from a contact, the start time and end time only populated on the first meeting that only had one participant
- Resolved an issue where Contact Center session histories were not updating
- Resolved an issue where Zoom Phone users were unable to view the user settings
- Resolved an issue where standard users could not use Zoom Phone
June 19, 2023 version 2.2.0
New and enhanced features
- Phone features
- Shortcut for direct call and/or SMS
The shortcut for direct call or SMS is available in Zoom Settings for account admins and is disabled by default. Enabling this feature allows users to conveniently make phone calls or send SMS messages directly from Salesforce.
Resolved issues
- Resolved an issue where sending email to attendee for instant meeting was generating an error
- Resolved an issue where when a user’s name contained a middle initial, a call couldn’t be attached to their account in causing the call to be unsearchable in Zoom Contact Center
- Resolved an issue regarding webinar panelists details not syncing properly between Zoom and Salesforce
- Resolved an issue regarding instant meetings started from a contact not properly emailing any additional emails provided in the To field
May 31*, 2023 version 2.1.0
*Note: This app release was originally scheduled for May 29, but was delayed to May 31.
New and enhanced features
- Meeting/Webinar features
- Enhanced meeting details sync
When updating meeting details, either through the automatic webhook or manual sync, meeting topic, start date/time, and end date/time are also synced.
- Phone features
- Enhancement to Unlinked Zoom Call Logs
The Unlinked Zoom Call Logs feature is now enabled by default to match a contact/lead. Previously the feature was disabled by default.
- Contact Center features
- Auto-close engagements
If the auto-close engagement setting is enabled in the Zoom web portal, a task and session history record will be created in Salesforce. If configured, the default disposition code will also be auto populated. - Enhancement to Auto-close engagements at the end of wrap-up duration
When enabled, task and session history records are generated for inbound and outbound voice/video interactions in Salesforce CRM and Zoom web portal.
Resolved issues
- Minor bug fixes
- Resolved an issue where editing previous event record was generating error message “Cannot change the start date before today”
- Resolved an issue where created tasks will not associate with session history if the Zoom Contact Center engagement is auto closed
- Resolved an issue where incorrect Zoom Contact Center contact was displaying when searching for certain phone numbers
- Resolved an issue where an error display after successfully transferring a Zoom Contact Center voice call
- Resolved an issue where the case creation link in the Zoom Contact Center post-engagement screen is missing
- Resolved an issue where some organizations with encrypted fields were unable to install the V2.0 package
- Resolved an issue where creating an instant meeting was not sending emails to attendees
- Resolved an issue where meetings created within Salesforce were showing under the external Zoom Meeting item
- Resolved an issue where a task icon was showing instead of the phone when making or receiving a call
- Resolved an issue where package 1.x could not update to 2.0
- Resolved an issue where setting the time zone to GMT+8 was providing the wrong call log date/time details
- Resolved an issue where dispositioning a call in the integration was no generating a task record in Salesforce
April 24, 2023 - version 2.0.0
New and enhanced features
- General features
- Support for phone, meetings, and webinars
The Zoom for Lightning Salesforce app supports Zoom Phone, Zoom Meetings, and Zoom Webinars. Salesforce users can access phone, meetings, and webinar functionality within the Salesforce app, such as making outbound calls and joining meetings.
Note: This app is only recommended for new customers who don't need to migrate from the legacy app. Customers using the Zoom for Lightning app (for Zoom Contact Center) will see active tiles for Zoom Phone, Zoom Meetings, and Zoom Webinars.
- Contact Center features
- Enhancements to integration settings
Account owners and admins with the Salesforce integration can edit configuration settings in the Zoom web portal to pair Zoom Contact Center variables with Salesforce objects. When this is configured, the integration will search based on the caller's IVR inputs and display the information to agents in a screen pop inside Salesforce. Admins can also enable or disable automatic call logging, activity/task creation, and call recording URL. - Search name or number for outbound calling
Agents using the Salesforce integration for outbound calling can search matching records by entering a name or phone number. - UI enhancements
Agents see all matching records if the integration returns multiple matches. This applies to inbound calls, outbound calls, and when using the dial pad to search a phone number. - Consumer and engagement information
Agents will see a screen pop with related consumer and engagement information like name, email, and custom variables.
March 22, 2023 - version 1.13.0
New and enhanced features
- Search name or number for contact/lead objects
Agents using the Salesforce integration for outbound calling can search contact/lead objects by entering a name or phone number.
February 28, 2023 - version 1.12.0
New and enhanced features
- Post-engagement screen for call transfer scenarios
Agents will be taken to the post-engagement screen after they transfer a call.
Resolved issues
- Resolved an issue where session history was not recorded when an agent makes an outbound call then transfers it to a queue
December 19, 2022 - version 1.11.0
New and enhanced features
- Enhancement to the engagement experience
The Person Account object record can now auto-populate in both the engagement and post-engagement screens of the softphone. This is implemented for all three call scenarios such as inbound, outbound, and click-to-call, and is supported for single-match, multi-match, and no-match cases.
Resolved issues
- Removed unused custom fields from the packages that were on Lead and Contact objects
October 24, 2022 - version 1.10.0
New and enhanced features
-
- Enhancements to post-engagement experience
When an engagement is completed, the Task record screen appears without needing to refresh the page.
October 22, 2022
New and enhanced features
- Enhancements to post-engagement experience
There are several enhancements to the post engagement experience for agents:
- There is a single Done button to save disposition and notes.
- During an inbound or outbound call, all matched leads/contacts will appear in the post engagement screen. Outbound calls also include calls made using a click-to-dial link.
September 22, 2022 - version 1.9.0
New and enhanced features
- New support links
The help buttons contain links to relevant Zoom support articles.
Resolved issues
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- Resolved an issue where users could not search for contacts and accounts in Salesforce