Customizing audio greetings and prompts

You can use the Zoom Phone audio library to select. record, or upload custom audio for various extensions' audio greetings and prompts. These prompts are usually played before routing the call.

This article lists the custom audio you can customize for extensions in your account. Click the embedded links for more information.


This article covers:

Prerequisites for Customizing audio greetings and prompts

Auto receptionists

Learn more about auto receptionist settings.


Learn more about IVR settings.

Call queues

Learn more about call queue settings.

Shared line groups

Learn more about shared line group settings.

Phone users

Account-level audio

You can customize default audio prompts and greetings at the account level.