Release notes for June 17, 2023

• Release notes for Zoom Events
• Release notes for Workspace Reservation
• Release notes for Zoom Contact Center

Release notes for Zoom Events

Changes to existing features

• Zoom Sessions licensing included in Zoom One Enterprise plan
  The Zoom Sessions 1000 license is included in the Zoom One Enterprise Plus plans. Adding Zoom Sessions to Zoom One Enterprise+ unlocks the premium webinar features on Zoom and gives the user additional access to Zoom Sessions on the Zoom Events platform. This licensing change will not be immediately available, as it is dependent on a backend server update currently scheduled for June 20, 2023.
• Move Attendee Access for Special Roles to the Tickets tab
  In the Tickets and Registration section of the multiple sessions event setup flow, the Attendee Access for Special Roles section is moved to the Tickets tab and removed from the Registration Settings tab.
• Change default event access behavior from private to public
  The default event access behavior is public. When an event is public, guest join will be enabled by default. This applies to all newly created events. Previously, the default event access behavior is private.

New and enhanced features

• Admin features
  • Provide account admin more capability in hubs
    Account admins can access each hub to add or delete the event organizers. They can also view all features that belong to each hub. Account admins can edit the Hub Options, Business Information, and Hub Summary tabs.
  • Allow hosts to enable networking in Zoom Events
    Account owners and admins can enable or disable networking in Zoom Events, allowing users to view profiles, connect, applaud, and so on. Account owners and admins can control this account-level setting in the Zoom Events tab on the Zoom web portal. They can also lock this setting at the account level.
  • Restrict hub visibility on the Zoom web portal
    Account owners and admins can control the hub visibility options that are available to hub owners on Zoom Events. They can select if hubs will be public, internal, or hidden. This setting can be locked and is available on the Zoom web portal at the account or group level.
• Host features
  • Curated event templates
    Hosts can begin event creation from a curated template and have a starting point for a pre-built event. Curated event templates contain a group of settings and pre-configured content. An event template is based on an event that has a defined configuration and content. A session template matches the defined date and timeframe of the event.
  • Manage domain list for ticket access
    On a given ticket, hosts can manage the inventory of multiple domains and quickly update their approved domains. Hosts can upload a single domain or bulk upload multiple domains. Hosts can build a list through a CSV file, upload the file, and modify their list. Uploaded lists support up to 10,000 domains. Additionally, the Members of my Zoom account option will be removed from the ticket access options.
  • Optimize ticket allow list domain and email interaction
    Hosts can manage the inventory and update approved domains for each session ticket in their events. Additionally, CSV lists are increased to support 9,000-10,000 domains. Users can upload single or multiple domains.
  • Alphabetize speaker list
    Hosts can sort their speaker list in alphabetical order in the Speakers tab of the event setup flow. 
• Attendee features
  • Guest users can switch to Zoom client and pair with Zoom Rooms
    All attendees (guests, non-signed-in users, and Zoom account holders) can switch to the Zoom desktop and pair with Zoom Room from the web lobby menu. Switching to the Zoom desktop client launches the event window on the client, and the window gives the user an option to download the Zoom client. Pairing to Zoom Rooms directs users to the pairing process.
• Event setup features
  • Support for localization for Japanese, German, and French
    Users can change their language preferences. The Zoom Events host and attendee experience is localized in French, German, and Japanese. 
  • Add external hyperlink function to rich text editors
    Event organizers can link different event content to external hyperlinks. All existing rich text editor toolbar supports adding external hyperlinks.​ The external hyperlink capability is added to the following text areas:
    • About Event
    • Session description
    • Speaker's bio
    • Sponsor description
    • Booth description
  • Post-event editability
    Hosts can edit their event after it is over. They can change the following sections after the event is over:
    • Hosts can modify the Event Name, Company Logo, Main Event Image, and Additional Video in the Event Configuration section of the event setup flow.
    • Hosts can modify the Title and Description in the Event Detail Page section of the event setup flow.
    • Everything can be edited in speaker bios.
    • Hosts can modify the Title, About this Session section, and can add downloadable material in the Sessions tab of the event setup flow. Additionally, hosts can access the session's More Controls tab.
      Note: Hosts cannot edit the In-session Branding, Interpreters, Polls/Quizzes, and Resources tabs.
    • Hosts can modify the Content Configuration tab in the Event Detail Page section of the event setup flow.
    • Hosts can modify the Lobby Configuration tab (what is visible).
  • Update to the Lobby Configuration and Content Configuration tabs
    The Lobby Configuration tab is updated to focus on the agenda's visibility behavior, and featured sessions have an added badge (depending on the visibility setting). The Lobby Configuration tab includes the Agenda section, which has the Lobby Agenda and Featured Sessions cards. In this section, hosts can control which sessions will be visible in their lobby and how they appear during registration and select which sessions will be featured in their event. The Content Configuration tab includes the Sessions section which has the Session Display card. In this section, hosts can choose which sessions to show and how they appear during registration.
  • Display event status in event setup header
    Hosts can view different event statuses in the event setup header:
    • Draft
    • Published
    • Canceled
    • Ended 
    • Suspended
  • Customize itinerary for each ticket for attendees
    Hosts can pre-define itineraries for certain ticket types so that attendees with multiple tickets can have pre-built agendas for their multiple registered sessions. The host can choose to enable or disable this feature and associate sessions with the ticket type. The host can only add sessions that the attendees can access to the customized itinerary. If a host makes changes after a ticket has been issued, this change will only be reflected for new registrations after that change. The host can update the itinerary for all attendees for a given ticket if the lobby has not been opened yet. If the lobby has been opened, only new registrants for the ticket will receive the latest updates; previous registrants will not be updated. This feature is disabled by default.
• General features
  • Add external hyperlink to rich text editor
    When hosts create a Zoom Event, they can use the rich text editor to add external links. When the event is published and an attendee clicks the external link, it will open a new tab to the correct destination.
  • Support for custom alternative text for Zoom Events images
    Event organizers can provide a description for any image that they upload. This description is applied to the image as alternative text through HTML attributes. Hosts can add alt text to the following areas:
    • Company logo
    • Main event image
    • Session image
    • Speaker's Photo
• Hub features
  • Access the Across Hub and Hub options in the hub navigation menu
    Hub owners, hub hosts, and account admins can access both the Across Hub and Hub options in the hub dropdown menu. The Across Hubs option allows them to see all assets edited by themselves and other hub members. The Hub option allows them to see assets and settings that are specific to their selected hub. Additionally, account admins can switch between the Hub and Account tabs in the navigation menu; this allows account admins to use the admin portal and access the hub-level navigation menu.
  • Enhancements to the hub event listing
    There are several enhancements to standardize how event information is visually displayed across all hubs and specific hub-level event listings. Event organizers can use this effective, transparent workflow for event listing management. These updates include:
    • Listing the most recent upcoming events from top to bottom
    • Displaying event labels (i.e., In Progress, Canceled Event, and so on)
    • Showing event-type statuses
    • Sorting by the start time of the event
    • Showing when the event was last modified
    • Displaying registration statuses
    • Using search and filter to find events
  • Enhancements to the hub's Recordings tab
    There are several enhancements to unify the page elements and content for the hub-level Recordings tab and Across Hub Recordings tab. The Recordings tab columns and call to actions (CTAs) are updated to display essential information. The search and filters are improved to include more high-usage options.
  • Enhancements to the attendee's hub view
    There are several enhancements to help attendees navigate the different hubs within their account and guide attendees to relevant content associated with the hub they belong to and/or follow. When a hub is private (or invisible), the hub is invisible on the attendee's hub list unless the attendee followed the hub before, and they will see the hub under Following in the attendee Hubs tab. Private (or invisible) hubs are not available anywhere for attendees before, during, and after registration. When a hub is internal or public, the hub profile is visible on event detail pages, event invites, event email notifications, and the lobby; the hub name will be displayed and the hub profile will be accessible if the attendee has followed the hub. Internal or public hubs will disappear when the attendee unfollows the hub. It will also show under the Recently engaged hubs in the attendee Hubs tab if the attendee has joined an event that belongs to the hub. Attendees can also use Recently engaged hubs to discover relevant events and the most recent hubs they interacted with.
  • Across Hubs calendar view of event listing
    Hub users can switch between the List and Calendar views in the Events tab when the Across Hub option is selected in the hub dropdown menu. Hub users can view all events created in the hub in a calendar view. They can click an event on the calendar and view details about the event and actions to take.
• Licensing features
  • Zoom Events Unlimited licensing cancellation
    When account admins cancel the  Zoom Events (or Zoom Sessions) Unlimited license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recordings until the end of the billing cycle. Additionally, once the Zoom Events Unlimited license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
  • Update event concurrency rule for Unlimited hub events
    Sessions can only be hosted when their time is scheduled within the event timeframe. Hosts will be notified if sessions are out of the event timeframe. For Unlimited license hubs, concurrency rules on Zoom Events are based on reserving event timeframes:
    • For single-session events, this is the reserved event time slot (session and event time frame are the same).
    • For recurring sessions events, this is each reserved occurrence for the event.
    • For multiple session events, this is for the defined event time frame of the event, not when the sessions are scheduled.
    • For all events, a session can be successfully hosted when its time is included in the event time frame.
• Meeting & Webinar features
  • Support for pre-assigned breakout rooms in meeting sessions
    Hosts can pre-assign attendees into breakout rooms before a meeting session starts in Zoom Events. Once the meeting session begins, the host can open the pre-assigned rooms and admit their attendees.
  • Web portal tags for events from a Zoom Session hub
    The Zoom web portal has tags for meeting and webinar sessions from Zoom Events and Zoom Sessions that are on the host's Zoom account. Each item is labeled according to the session type (i.e., single-session, multiple sessions, etc.).
• Special role features
  • Support rich text formatting for speakers in webinar resources
    Rich text formatting is supported in webinar resources so that the speaker's details appear consistently throughout the Zoom Events platform.
• Integration features
  • Custom page redirect from Pardot form submission
    The HTML export for Pardot supports a custom redirect URL. Hosts can update this manually in their Pardot form editor. Previously, the exported code directed users to a generic confirmation page.
  • Send event registrants/attendance as external activities to Pardot
    Event registration and attendance are displayed as external activities on the contact record in Pardot. External activities are at the session level, and activities are visible on the lead profile and are usable in a Pardot automation workflow. This information can be used for segmentation, lead scoring, and other useful use cases.
  • Decision step for registration and attendance in Eloqua
    Event organizers can use Eloqua to make registration and attendance decisions based on if a contact registered or attended a specific event. They can input the event ID into the step they configure, and the event ID will be validated for the connected account.
• Analytics features
  • Add join and exit time to the Session Detail Report
    Hosts can know when an attendee joined and when they exited a session to track user completion of sessions. In the Analytics Session Detail Report, the Session Join Time and Session Exit Time columns are added to the report. These columns provide timestamps for join and exit times for each session's users. If users join and exit a given session multiple times, the timestamps are tracked only for the last time they joined.
  • Total visit metrics for Event Details Page report
    The Event Details Page report includes metrics that display the total number of visitors regardless of their signed-in status. The Total unique visits metric applies to all unique users who visited the event details page (both signed-in users and guest users) and measures the total number of unique visits made to a page. The Total logged in user visits applies to the total number of unique visits from signed-in users and measures the total number of unique signed-in visits made to a page. The Total visits metric applies to the total number of visits from signed-in and guest users and measures the total number of visits made to a page.
  • Download Attendee Summary chart data
    In the Analytics Attendees tab, Zoom Events hosts can download a CSV file of specific chart data in the Attendee Summary section.
• Developer features
  • Zoom Events onsite check-in API
    The event check-in API ensures that the attendee has an onsite ticket for the event. If the attendee has purchased an onsite ticket for the event, the API will return a successful response. The session check-in API ensures that the attendee has an onsite ticket and whether the ticket allows the attendee to attend the given session. If the attendee has access to the session, the API will return a successful response.
  • CRUD API support for single-session events
    Zoom Events APIs support Zoom Sessions.
  • API support for pre-registration guest join
    The Ticket API supports creating guest join tickets/registration.
    Note: The Create Ticket API uses the pre-registration flow.
• Zoom Sessions features
  • Create recurring sessions in Zoom Sessions
    Zoom Sessions hosts can configure a single meeting or webinar to occur once (single instance) or across multiple instances (recurring). Hosts can choose/edit when their recurring session will occur, whether it’s daily, weekly, monthly, or no fixed time. They can also set an end date or set specific dates/times for their recurring sessions. Recurring events will count attendance at the individual session level.
    Note: Recurring sessions events are limited to a maximum of 60 sessions.
  • Convert Zoom Meetings/Webinars to a Zoom Sessions event
    Hosts can convert an existing Zoom meeting or webinar from the web portal to a Zoom Session event. Zoom Events can access the name, description, date, time, and security settings of the event. All attributes from the existing webinar or meeting (i.e., title, time, speakers, polls, surveys, and more) will convert to a new Zoom Sessions event. Only upcoming meetings/webinars can be converted (past meetings/webinars are not supported).
    Notes:
    • Once the webinar/meeting is converted to a Zoom Sessions event, it can no longer be edited from the Zoom web portal and must be edited from the Zoom Events platform.
    • Webinars or meetings that last longer than 23 hours are not supported.
  • Support for analytics for recurring sessions in Zoom Sessions
    Analytics reporting and metrics are supported for recurring sessions events in Zoom Sessions. Event organizers can view registration, ticketing, attendee, survey and polls, and session-level metrics. CSV reports are available for download.
  • Usage reports for Zoom Sessions recurring events
    In the admin Zoom web portal, the Zoom Events usage report has been updated to include Zoom Sessions recurring event metrics. This feature applies to both Zoom Sessions Unlimited and Zoom Sessions Pay Per Attendee license types. The Zoom Events usage report is updated with the following:
    • Session Name: This column displays the unique name for each instance in a recurring session. This is only available for recurring sessions events. 
    • Session ID: This column displays the unique ID for each session. This is only available for recurring sessions events. 
    • Event/Session Start Time: This column displays the date/time the event or session began, and this helps (in addition to the other columns) to identify a specific event or session.
    • Event Type: The event type, Recurring Sessions, is added. This will be the charge type for recurring sessions and session series.
  • Join link for self-registration for recurring single-session events
    The event access for each join link is determined by the registrant’s choice. A registrant can choose to register for all sessions, one session, or some sessions. Each registrant gets a unique join link associated with their Zoom account or email address. Join links associated with Zoom accounts and external SSO require authentication upon joining. Join links associated with email addresses skip authentication upon joining. The join link opens the session when the session is ongoing; if the session is not occurring, the join link opens the lobby.
  • Join link for recurring single session with no registration
    The host will get a join link after creating a recurring single session. If the authentication profile of the event is Sign in to Zoom with specific email address/domains or All authenticated users via IDP, join link users will be directed to pass authentication upon joining. Join link users have access to all sessions, and the join link opens the session when it is occurring. When the session is not occurring, the join link opens the lobby.
  • Join link for pre-registration for recurring single-session events
    Hosts can pre-register one or multiple email addresses for a recurring single-session event. Hosts can choose to issue a fast join link or the normal join link at pre-registration. Users of the normal join link will be directed to pass authentication upon joining the event. Users of the fast join link will skip authentication upon joining the event. Pre-registration users have access (registered) to all sessions. The join link opens the session while it's ongoing. When the session isn't occurring, the join link opens the lobby.

Resolved issues

• Resolved an issue where Zoom Events deeplinks directed guest users to the general Zoom authentication flow, not allowing them to select their method of authentication.

Note: The Send event attendance to Hubspot feature has been pulled from release due to issues with deployment and will be available in the upcoming July release.

Release notes for Workspace Reservation

New and enhanced features

• Admin features
  • Support for Zoom Calendar
    Zoom Calendar is included as an option for a calendar resource for workspaces. Zoom Calendar allows account owners and admins to integrate workspaces with the Zoom desktop client to manage their calendar events in a centralized location, and they do not have to integrate a third-party calendar when using the Zoom Calendar service. When creating a workspace, a calendar resource or Zoom Calendar will automatically populate as a calendar resource option, allowing account owners and admins to easily connect their selected option to the workspace. Previously, account owners and admins manually created and added a calendar resource for each workspace.

Resolved issues

• Minor bug fixes

Note: The Configure a permanent desk feature has been pulled from release due to issues with deployment and will be available in the upcoming July release.

Release notes for Zoom Contact Center

New and enhanced features

• Admin features
  • Consumer engagement surveys
    Zoom is introducing surveys for the Zoom Contact Center voice channel. This feature enables account owners and admins to create voice surveys that support various questions, including multiple choice and long description. Surveys can be linked to voice queues. Admins can also define role permissions to determine who can view survey results on the contact center analytics dashboard. From the consumer perspective, the feature introduces post-call surveys for voice interactions. After the agent hangs up or a specified duration has passed based on the queue settings, the consumer will hear the survey questions. Consumers can respond to single-choice questions using DTMF or speech, provide ratings using DTMF or speech, and provide long descriptions using speech. 
    Note: This feature must be enabled by Zoom.
  • Australia SMS
    Zoom Contact Center is launching SMS capabilities for Australia phone numbers. Account owners and admins can purchase Australia numbers, assign them to flows, and allows agents to engage with consumers through SMS.
  • Live transcriptions for voice engagements
    Account owners and admins can allow users to view live transcriptions during voice engagements. They can also enable a prompt to play when the transcription has started or ended. These settings can be changed at the account or queue level. This feature must be enabled by Zoom.
  • ServiceNow third-party bot integration
    Account owners and admins can integrate Zoom Contact Center with ServiceNow chatbot to enable consumers to interact with ServiceNow chat bots.
  • Video channel for integrations
    The Microsoft Dynamics 365 integration for Zoom contact center support the video channel. As a result, agents can receive incoming video engagements, can make outbound video calls, upgrade a voice call to video call, and chat with the consumer using in-video chat during the video engagement within Microsoft Dynamics 365. During an incoming/outbound video engagement, the agent can see the customer screen pop within the CRM based on the 'email address' match. Configuration settings for MS Dynamics 365 integration has been updated with video channel settings for Screen pop and search settings. 
  • Enhancements to blurred background
    Account owners and admins can set agents' video to use a blurred background by default and prevent them from disabling it.
  • Role privilege for exporting recordings log
    Account owners and admins can enable or disable users' ability to export data from the Zoom Contact Center recordings log. By default, this privilege is enabled for the default admin role; and disabled for the default agent and default supervisor roles.
  • Enhancements to analytics and reports
    To better explain and organize metrics, certain metrics in real-time analytics and historical reports are being renamed and moved. In addition, answer, transfer, callback, handled engagements, hold duration, and offer metrics are being made available in more reports.
  • UI change for Salesforce integration settings
    If the account has the Zoom Contact Center Salesforce integration configured, the Automatic Call Logging setting in the Zoom admin portal has been renamed to Automatic Call Session History creation, so it aligns with the Salesforce object name that captures all the information from the engagement log.
  • UI enhancements to drop-downs
    Zoom Contact Center is adding features like multi-selection and search, while standardizing dropdown behavior to address usability issues and inconsistencies. Users will benefit from improved ease of finding and selecting options.
• Agent and consumer features
  
  • Consistent error messages for expired video links
    To enhance the customer experience and avoid confusion, Zoom Contact Center is implementing a consistent error message framework for video link expirations. This enhancement ensures that users receive appropriate error messages when video links are no longer valid. This applies to these types of links: callback, rejoin, invite, upgrade, and outbound.

Resolved issues

• Minor bug fixes

Note: The Enhancement to inbound notifications for voice channel feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release. As a result of this rollback, agents will continue to receive incoming calls simultaneously in both the Zoom Contact Center desktop client, as well as the CTI Connector.