Viewing phone usage reports

Zoom Phone usage reports allow you to view usage data for call queues or phone users in a specified time period. You can export up to 100,000 call records in a CSV file. You can also subscribe to email notifications for these reports.

For more in-depth statistics for call queues, use the call queue real-time analytics and historical dashboard.

Note: The user phone usage report is separate from the Zoom Phone user performance report.

This article covers:

Prerequisites for viewing phone usage reports

How to view the usage report

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Usage tab.
  6. Click the By Call Queues or By Users tab to filter data by call queue or phone user.
  7. Specify the time period at the top of the page.
  8. Use the following options to filter data:
  9. Click Filter.
  10. (Optional) To the right of Filter, click Export as CSV File to export your search results as a CSV file.
    You will see columns and usage metrics in the call queue or phone user section.

Notes:

Call queue

Phone user

Note: Click the gear button in the top-right corner of the table to select which metrics to display.

How to view the usage report for charges

You can view a usage report with all calls that were charged. You can use this information to verify calling charges on your bill.

Note: You will see a charge during the service period every time you double your commitment or for every $50 usage if you're on PAYG (Pay-As-You-Go). Learn more about Pay-As-You-Go versus Commitment/Commit.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Charge tab.
  6. Below the Charge tab, select Calls or SMS/MMS.
  7. Specify the time period at the top of the page and ensure that the period matches your billing cycle.
  8. Click Search.
  9. Click Export to export data as a CSV file.
    You will see the following data:
    Note: Some columns only apply to the charges report for calls.
  10. Calculate the sum of all values in the Total column.
  11. Verify that the sum matches the value reported on your bill.