Viewing Phone System usage reports

Zoom Phone usage reports allow you to view usage data for call queues or phone users in a specified time period. You can export up to 100,000 call records in a CSV file. You can also subscribe to email notifications for these reports.

For more in-depth statistics for call queues, use the call queue real-time analytics and historical dashboard.

Note: The user phone usage report is separate from the Zoom Phone user performance report.

Requirements for viewing Phone System usage reports

Table of Contents

How to view the Usage report

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Usage tab.
  6. Click the By Call Queues or By Users tab to filter data by call queue or phone user.
  7. Specify the time period at the top of the page.
  8. Use the following options to filter data:
  9. Click Filter.
  10. (Optional) To the right of Filter, click Export as CSV File to export your search results as a CSV file.
    You will see columns and usage metrics in the call queue or phone user section.

Notes:

Call queue

Phone user

Note: Click the gear button in the top-right corner of the table to select which metrics to display.

How to view the Charge Log usage report

You can view a usage report with all calls that were charged. You can use this information to verify calling charges on your bill.

Note: You will see a charge during the service period every time you double your commitment or for every $50 usage if you're on PAYG (Pay-As-You-Go). Learn more about Pay-As-You-Go versus Commitment/Commit.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Charge Log tab.
  6. Below the Charge Log tab, select Calls, SMS/MMS, or Fax.
  7. (Optional) At the top of the page, filter the charge log report in the following ways, then click Search:
    Note: Some filters and search functionality will be available based on the tab you chose in Step 6.
  8. View the following data:
    Note: Some columns only apply to the charges report for calls.
  9. Calculate the sum of all values in the Total column.
  10. Verify that the sum matches the value reported on your bill.

How to view the Client Code usage report

Admins can view consolidated client code reports that include data from both traditional entry methods and billable hours. The reports display essential information such as start time, client code, and billable duration. Users can edit client codes through their personal Zoom Phone History or within billable hours. Account owners and admins can access comprehensive client code reports with new billable hours data. The reports include detailed fields such as timestamp, client code, entry method (DTMF, call history, or billable hours), and call duration. For billable hours entries, the duration reflects the manually set start and end times, while traditional entries show the total call duration. If a client code is modified, the system maintains the latest entry across all reports. The admin client code reporting provides a complete view of users' client code history regardless of the entry method.

Learn more about Zoom Phone call history logs (Classic View) and assigning client codes to phone calls.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Client Code tab.
  6. (Optional) At the top of the page, filter the charge log report in the following ways:
  7. (Optional) In the top-right corner, click Export as CSV file to export data as a CSV file.
  8. View the following data:

How to view the Recording usage report

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Reports.
  3. Click the Usage Reports tab.
  4. Click Phone System.
  5. Click the Recording tab.
  6. (Optional) At the top of the page, specify the time period, then click Search.
  7. (Optional) In the top-right corner, click Export as CSV file to export data as a CSV file.
  8. View the recording usage data in the chart.
    The data from this chart is also shown in the below table with the following information:
  9. Access the recording usage details in the following ways:
note icon

Each Zoom Phone analytic report has data based on the following information: