Release notes for May 28, 2023
New and enhanced features
- Admin features
- Enable or disable whiteboard preview in email notifications
Admins can disable whiteboard preview in email notifications as needed to enhance the security of the information being shared. With this new setting, organizations have the flexibility to customize their notification settings to meet their security goals and keep their information confidential. - Allow or restrict users to collaborate on whiteboard outside the organization
Admins have the ability to set restrictions so that users can only collaborate on whiteboards that are hosted within their organization. This new setting ensures that users can only contribute to whiteboards belonging to their organization, regardless of sharing permissions in other organizations' accounts.
- User features
- Object selection indicator
The object selection indicator has been added to show a presence border around an object being edited or manipulated. This border will indicate who is actively working on the item, providing improved collaboration tracking. Additionally, we have also added a colored border around objects users have and and user's names are displayed under them. This helps in identifying which user is responsible for a selected object, making collaboration easier and more efficient. - Laser pointer feature
The new laser pointer feature allows for easy highlighting and annotation without editing the document. This feature is designed to address the difficulty in following along while presenting content, especially when the canvas supports multiple content types and multiple users are editing the document at the same time. - Enhancements to text label feature on connectors
Users can easily add rich text, choose their preferred font color, and drag labels on connectors to enhance the clarity and organization of their content. - Ability to launch a meeting from Whiteboard
Users can quickly launch a meeting from Whiteboard and collaborate in real-time with active meeting participants, ensuring synchronization and effective communication. - In-meeting dashboard status
The status of each whiteboard will be displayed on the dashboard, allowing users to quickly identify which ones can be shared in a meeting and avoid any potential errors. - All Eyes on Me feature
Users with the specific role can force other users to join a follow-along session, which ensures that everyone is paying attention and not missing important information. - Canvas object voting
Users can easily create a poll and send it to others for quick feedback when they select an object. The poll results are then displayed in real-time, making it easy to see what others are thinking. - Custom restore point for whiteboard
Whiteboard owners can create a restore point at their discretion, to designate important versions or for future reference. This feature allows whiteboard owners to have more control over the version history of their whiteboard, making it easier to reference specific versions and keep track of important changes. - Improvements to Kanban
Improvements have been made to the Kanban board, with updates made to the right-click menu and add-column controls to align them with those of the table. - Improvements to object insertion
Inserting objects with custom sizes has been improved with the inclusion of guidance and alignment lines. In addition, users have the option to ignore snapping alignments and guidelines during object insertion or resizing by using a keyboard shortcut. - Host owns all boards created in meeting
Meeting hosts have control over who and when attendees can create new whiteboards while in a meeting. The host is the owner of any whiteboards created during a meeting.
Resolved issues
- Support for Bot to Bot handoff feature
Zoom Virtual Agent account owners and admins can choose to send the user to a different bot entirely, and if a Bot is selected, they can choose the Main Flow or Sub Flow to begin with. This feature enables bots to recognize the user's type and direct them to the appropriate bot or bot flow. - Support for admin audit report
A new admin audit report feature has been added, allowing administrators to track changes made to their account by users. Similar to other Zoom products, the report allows administrators to track user actions, such as additions, deletions, and updates, providing better transparency and oversight. - Specific knowledge base content type
A new content type has been added in the Web SDK specifically designed for knowledge base content, making it easy to display helpful information to end-users in a more user-friendly way. With this new feature, end-users can easily identify and access helpful non-conversational content, improving the overall user experience. - Kustomer integration for knowledge management
Admins and account owners can establish a connection between Zoom Virtual Agent and Kustomer CRM, allowing them to import articles from any public or internal knowledge bases they may have in Kustomer. This integration streamlines the process of importing and managing knowledge content, ensuring that Zoom Virtual Agent has access to the necessary information to deliver effective solutions. - Enhanced visibility for connected knowledge bases
Admins and account owners can see important details for connected knowledge items, including the title, content, category, and URL. This improvement brings connected knowledge bases on par with manual knowledge base in terms of providing comprehensive visibility into the available knowledge content. It enables users to have a clear understanding of the information sourced from their connected knowledge bases, ensuring data accuracy and quality. - Improvements to manual knowledge base creation
To improve the content management experience for manual knowledge base, the ability to insert content through CSV bulk uploads has been implemented. With this new feature, users can simply upload a CSV file containing new articles or updated content, and the system will add or update the content accordingly within the manual knowledge base. This eliminates the need for one-by-one article management, providing a more streamlined and efficient approach to keeping manual knowledge base updated. - Enhanced Salesforce knowledge base customization
Admins and account owners have the ability to edit certain Salesforce field options after a Salesforce knowledge base has been created. This feature allows users to correct issues with their integration without the need to delete and recreate the knowledge base. - Improvements to web sync sitemap
The sitemap path selector has been improved to accommodate sitemaps with more than 5000 url paths. This enables websites with larger sitemaps to effectively utilize our crawler and ensure their knowledge base remains updated. - Enhancement to web sync feature
Admins can upload relevant links as an alternative to relying solely on sitemaps. This empowers customers to include specific web content that they want to sync with our system. - ServiceNow ITSM integration
Admins and account owners have the option to configure ticket types as either ITSM or CSM, catering to specific requirements. End-users can seamlessly submit ITSM tickets directly from Zoom Virtual Agent to the CRM system, simplifying the process of creating tickets for IT service-related issues. Furthermore, ITSM tickets raised through Zoom Virtual Agent are automatically categorized as ITSM and seamlessly integrated into the ServiceNow ITSM system.
- Real-time live agent chat integration
Zoom Virtual Agent supports live agent chat within the user interface (UI) which allows end-users to initiate chat conversations with live support agents without leaving the UI. Through this integration, end-users can now receive instant chat messages and replies from their CRM via live support agents, facilitating quicker issue resolution.
- Intercom integration
Account owners and admins can integrate Zoom Virtual Agent with Intercom to enable the users to chat with a live Intercom agent within the same UI.
- Gorgias support channel integration
A new ticket creation integration channel has been added to Zoom Virtual Agent, allowing businesses to leverage the power of the Zoom Virtual Agent bot while providing end-users with the ability to create support tickets when needed. With this integration, the Zoom Virtual Agent bot can now render a ticket form, enabling users to submit their queries or issues directly as support tickets. - Enhancement to default ticket form
The default ticket form has been enhanced to capture user information and seamlessly pass it to the CRM. With the addition of Name and Email fields, users can provide their personal details directly in the ticket form, enabling more efficient ticket creation. Furthermore, if user data has already been obtained from the welcome screen, the Name and Email fields will be automatically populated, saving time and ensuring accurate user information. - Enhanced CRM support with chat transcript integration
Zoom Virtual Agent sends the transcript of the chat between the user and the bot as an internal note with the ticket to the CRM. This enables agents to have better context of the user's interaction with the bot and provide more personalized and effective solutions. The Web SDK has been updated to include this new feature.
Resolved issues
New and enhanced features
- Admin features
- Bulk import keys and positions for assigned common areas
Account owners and admins can assign keys and positions to multiple common areas by importing a CSV file. When imported, these keys and positions will be added/appended to any existing keys and positions for those common areas. Previously, admins could only import keys and positions to users only. - Common area outbound caller ID
Account owners and admins can set extension phone numbers or any company phone numbers as the outbound caller ID of common area phones. The devices can also be allowed to change their caller ID when placing calls. Admins can use a CSV file to apply this feature to multiple common area phones at once. - Enhancement to Common areas
Account owners and administrators have the ability to enable or disable received calls for shared line groups on their common area phones. Additionally, they can view the shared line groups to which they belong. - Teams Direct Routing
Administrators and account owners have the option to buy a Zoom Phone for Microsoft Teams license, which permits their users to make and receive calls directly in Microsoft Teams. These licenses can be assigned to users individually or in bulk through the use of a CSV file. At the account level, administrators can activate the functionality of this feature. - Zoom clients registration list
Account owners or administrators have the ability to access the past data of their Zoom Phone desktop client or mobile app registration activities. The data comprises the outcome of the registration process, indicating whether it was successful or failed. In case of a failed registration, the reason for the failure is also provided. - SMS support for US/Canada Toll-free phone numbers
Account owners and admins can enable SMS functionality for their US/Canada Toll-free phone numbers. To activate this feature, they need to fill out a verification form and submit it to Zoom Support. The verification process typically takes up to four weeks. It is important to note that there is a charge per message when using SMS with Toll-free numbers. - Enhancement to automatic call recording
Account owners and administrators now have the ability to automatically capture PSTN phone conversations. The admins are empowered to specify the specific types of call conversations to be recorded, including outgoing calls to PSTN, internal calls, or exclusively PSTN calls. - Enhancement to call logs
The revamped call log is now accessible by clicking on the New viewon the top right of the call logs page. Admins now have access to advanced filters for call type, result, extension type, number type, group, events in the call, spam, and result. The call path column now provides detailed descriptions of the steps that take place during a call. - Firmware upgrades
The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
- Poly
- Trio C60
- CCX 400, 500, 600, 700
- VVX 101, 150, 201, 250, 301, 311, 350, 401, 411, 450, 501, 601
- OBi 300, 302
- Yealink
- Device features
- Send page to Paging adaptor and SIP devices - Web
Account owners and admins now have the ability to send pages to Zoom-certified output devices such as SIP Speakers, SIP Horns, Paging adapters, and Visual Alerters from both Cyberdata and ALGO, which are supported. However, it's important to note the following limitation: Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter do not support the Cloud Paging's Emergency Paging overwriting Standard Paging feature. Therefore, Algo and Cyberdata Paging Adapter & IP speaker/horn devices/Visual Alerter will treat all Cloud Paging as a standard page. - Certified devices
Account owners and admins can add the following phone to the Zoom web portal as part of the provisioning process.
- Cloud failover
Failover support allows Zoom Phone devices to register automatically to an alternate Zoom Phone data center when the primary data center becomes unavailable through planned or unplanned downtime. The following devices are now added to the supported list:
- Poly OBi 300/302, Rove series
Resolved issues
- Security enhancement
- Minor bug fixes
New and enhanced features
- General features
- Support for the enhanced Room Connector
Zoom Node now supports deployment of the enhanced Room Connector for SIP/H.323 via Zoom Node. This feature requires the Conference Room Connector add-on. - Support for advanced monitoring via SNMP MIB
Zoom Node now supports Simple Network Management Protocol (SNMP) for monitoring with Node servers utilizing Zoom Meetings Hybrid, Meeting Connector, and Recording Connector modules. Once enabled in the Settings tab of Zoom Node, admins can create SNMP credentials to be utilized for network-level monitoring.
Changes to existing features
- General features
- Improved version naming
The version numbers and file names for Zoom Node and Node modules have been simplified for easier identification of the current version of the Node management server and Node modules installed when viewing them in the Web Portal. - GUI Improvements
The GUI for the Zoom Node management portal has been improved to improve usability while managing and configuring Zoom Node management servers and Node modules.
Resolved issues
- Minor bug fixes
- Security enhancements
New and enhanced features
- General features
- NFS storage health
Admins will now have a health status icon for external (NFS) storage connected to a Recording Connector module when viewing the Recording Connector service on a Node under the Confirmed Nodes tab. In addition, admins can configure notifications and alerts for external storage. - Concurrent recordings status
Admins can now view the current amount of meetings being recorded concurrently, as well as the amount of recordings being transcoded concurrently when viewing the Recording Connector service in the Services tab.
New and enhanced features
- General features
- Internal Meetings Mode
Zoom Meeting Hybrid users can now utilize internal mode for their Meetings. When enabled, all meeting media and most signaling will remain within the organization premises-similar to Meeting Connector. This mode will be selectable by an organization administrator or meeting host.