Zoom installation error code 10002

This error occurs because of the following scenarios:

• The source link of the Zoom installer package is broken.
• Your antivirus software has quarantined files that have been downloaded by the Zoom installer.

How to fix the source link or antivirus software issue

Uninstall and reinstall Zoom

To fix this issue, you must reinstall Zoom.

1. In the Windows search bar, search for Control Panel.
2. Click the Control Panel.
3. If Control Panel is set to Category view, click Uninstall a Program. Alternatively, if View by is set to Large or Small icons, click Programs and Features.
4. Select Zoom in the programs list, then click Uninstall.
5. If prompted "Are you sure you want to uninstall Zoom?", click Yes.
6. Once completed, download and reinstall Zoom.