This error occurs when you attempt to upgrade from version 0.9 to 1.0. This error is caused by either a broken Zoom installer package or by installer files being quarantined by your antivirus software.

How to fix it

Reinstall Zoom

To fix this issue, you must reinstall Zoom.

1. Uninstall Zoom.
2. Download and install the latest version of Zoom.

If the issue persists, perform the following steps:

1. Go to C:/Users/Username/AppData/Roaming/Zoom, locate the installer.txt file, then copy it.
2. Submit a request to Zoom Support and attach the installer.txt file.