Zoom error message “XmppDll.dll is missing from your computer”

If you receive the message “XmppDll.dll is missing from your computer”, this means that installation issues have prevented XmppDll.dll from being installed in the correct directory.

How to fix it

Uninstall and reinstall Zoom

To fix this issue, you must reinstall Zoom.

  1. In the Windows search bar, search for "Control Panel."
  2. Click the Control Panel.
  3. If Control Panel is set to Category view, click Uninstall a Program. Alternatively, if View by is set to Large or Small icons, click Programs and Features.
  4. Select Zoom in the programs list, then click Uninstall.
  5. If prompted "Are you sure you want to uninstall Zoom?", click Yes.
  6. Once completed, download and reinstall Zoom.

If the issue persists, submit a request to Zoom Support.