You can use the Zoom Phone audio library to set the default audio for some Zoom Phone prompts and greetings. These prompts and greetings are usually played before routing the call.
Note: If you want to restrict phone users' access to change these settings, change your policy settings for personal audio library. By default, phone users can change their Audio Prompt Language, Voicemail Greeting, Message Greeting, and Hold Music. You can only change the Audio While Connecting at the site level (if you enabled multiple sites) or account level.
This article covers:
Notes:
Audio Prompt Language is the default language for automated audio prompts that play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated audio prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".
Note: These settings will only affect the sites and extensions that are using default audio prompt settings.
Default audio setting | Applies to |
Greeting & Leave voicemail instruction: Plays before routing the call to voicemail. This greeting should also include the instructions for leaving voicemail. Play the default greeting for an example. | Phone users |
Greeting & Menu: Leave or check voicemail: Plays before giving the caller the option to leave or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings. | Phone users |
Greeting & Menu: Connect to operator or leave voicemail: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings. | Phone users |
Greeting & Menu: Connect to operator, leave or check voicemail: Plays before giving the caller the option to connect to the operator, leave voicemail, and/or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings. | Phone users |
Leave voicemail instruction: Plays after the initial voicemail greeting. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings. | Phone users |
Message Greeting: Plays if the call is routed to a message when the call is not answered. (When a call is not answered setting with Play a message, then disconnect option selected). |
Phone users Common area phones |
Audio While Connecting: The audio while connecting plays for inbound callers when they are trying to reach an extension. Note: This does not apply to call queues, auto receptionists, or shared line groups. Auto receptionists always play the greeting first, then the IVR menu prompt. Shared line groups always play a ringtone regardless of the site level Audio While Connecting setting. Call queues have their own call recording setting that plays for callers waiting in the queue. | All extensions except call queues, auto receptionists, or shared line groups |
Hold Music: The hold music plays for the other party when they're placed on hold. Notes:
| All extensions except call queues |