You can use the Zoom Phone audio library to set the default audio for some Zoom Phone prompts and greetings. These prompts and greetings are usually played before routing the call.

Note: If you want to restrict phone users' access to change these settings, change your policy settings for personal audio library. By default, phone users can change their Audio Prompt Language, Voicemail Greeting, Message Greeting, and Hold Music. You can only change the Audio While Connecting at the site level (if you enabled multiple sites) or account level.

This article covers:

• How to customize default audio settings
  • Customize the default language for audio prompts
  • Customize the default audio prompt

Prerequisites for customizing default audio settings

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to customize default audio settings

Notes:

• The default audio settings only apply to certain extensions in the site. See the Applies to column in the table below.
• After voicemail greetings, Zoom will play a tone to indicate that the voicemail recording has started. There is not a standard audio prompt to state "leave a voicemail after the tone". You can optionally state these instructions as part of the default voicemail greeting.

Customize the default language for audio prompts

Audio Prompt Language is the default language for automated audio prompts that play for inbound callers to give them additional instructions. For example, if the caller is routed to your voicemail, your voicemail greeting will play followed by the automated audio prompt: "Please record your message after the tone. Press any key or stop talking to end the recording".

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Company Info.
3. Access the settings depending on if you have multiple sites:
   • If you enabled multiple sites: Click the name of the site you want to edit.
   • If you disabled multiple sites: Click Account Settings.
4. Click the Settings tab.
5. Under Audio Prompt, use the Audio Prompt Language setting to change the default language for audio prompts.
   This setting will affect all extensions.

Customize the default audio prompt

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then Company Info.
3. Access the settings depending on if you have multiple sites:
   • If you enabled multiple sites: Click the name of the site you want to edit.
   • If you disabled multiple sites: Click Account Settings.
4. Click the Settings tab.
5. Under Audio Prompt, to the right of the Default Audio Prompt setting, click Manage.
6. Access the audio library to change the default audio settings.

Note: These settings will only affect the sites and extensions that are using default audio prompt settings.

Default audio setting	Applies to
Greeting & Leave voicemail instruction: Plays before routing the call to voicemail. This greeting should also include the instructions for leaving voicemail. Play the default greeting for an example.	Phone users
Greeting & Menu: Leave or check voicemail: Plays before giving the caller the option to leave or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings.	Phone users
Greeting & Menu: Connect to operator or leave voicemail: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings.	Phone users
Greeting & Menu: Connect to operator, leave or check voicemail: Plays before giving the caller the option to connect to the operator, leave voicemail, and/or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings.	Phone users
Leave voicemail instruction: Plays after the initial voicemail greeting. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user's call handling settings.	Phone users
Message Greeting: Plays if the call is routed to a message when the call is not answered. (When a call is not answered setting with Play a message, then disconnect option selected).	Phone users Common area phones
Audio While Connecting: The audio while connecting plays for inbound callers when they are trying to reach an extension. Note: This does not apply to call queues, auto receptionists, or shared line groups. Auto receptionists always play the greeting first, then the IVR menu prompt. Shared line groups always play a ringtone regardless of the site level Audio While Connecting setting. Call queues have their own call recording setting that plays for callers waiting in the queue.	All extensions except call queues, auto receptionists, or shared line groups
Hold Music: The hold music plays for the other party when they're placed on hold. Notes: This setting doesn't apply to call queues. Call queues have a separate setting called Music on Hold, which plays when the call queue routes a call, then a member places the call on hold. This setting doesn't apply to parked calls. Parked calls are placed on hold but the call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.	All extensions except call queues