Changes to existing features
- Changes to Public Switched Telephone Network (PSTN) capabilities
The Zoom Events license includes parity with the paid Zoom Meetings/Zoom Webinars license. This specifically supports local toll calls with a paid Zoom Events license while keeping other PSTN features (toll-free, call-me, etc.) attached to a premium audio conference license. The host can enable or disable the PSTN features for their session or event. Additionally, attendees can see and use local toll numbers to call into the event. Previously, all PSTN features were in one bundle, triggered by the availability of a premium audio conference license when launched on the Zoom Events platform.
Note: The capacity of the host’s dial-in number is decided by their license. - Allow guest users to join paid Zoom Events
For paid events in both Zoom Events and Zoom Sessions, the host can enable or disable the guest join toggle in the event creation flow. The host cannot enable or disable this feature after publishing the event. Previously, guest join was not available for paid events. - Allow date change for free published events (with sold tickets)
The event date and time can be changed regardless of the publishing status, ticket status, and payment status. This is applicable to only free multiple-session events and free single-session events. Hosts can manually send an email notification to attendees with the latest time change. Previously, once a ticket was sold, the host could not modify the event date and time.
Note: Support for this feature for paid events will be available in a later release. - Expand co-editor permissions
By default, co-editors have permission to view all tabs in the event creation flow, including the Analytics section. Co-editors can also publish events. Permissions have been updated for co-editors to update all sections in the event. - Updated hub and asset navigation
There are several enhancements to improve the hub's navigation and organization. Hub users can switch views between a hub's assets and their own assets by selecting the Hub or Assets dropdown option. All the hub's events, settings, billing management, and recordings are listed under the Hub option. All the hub users' events and recordings are listed under the Asset option; assets created by you and other hub members will appear here. Additionally, the hub's account admin can switch to the Account Management view to access the Zoom Events admin portal for the hub; admins can manage the hub's billing, seat management, and business information from Account Management. - Add lobby close time to the Lobby Controls tab
For multiple sessions events, hosts can access the Lobby Controls tab to edit both the lobby start and end time in a single place. - Move Event Experience and Meeting & Webinar sections above Event Content section
The navigation menu in the multiple sessions event creation flow has been updated where the Event Experience section is moved above the Event Content section. The navigation menu in the single-session event setup has been updated where the Meeting & Webinar section is moved above the Event Content section.
New and enhanced features
- Admin features
- Allow users in the account to join events lobby on web browsers
Account owners and admins can select whether users of their account can join Zoom Events on web browsers or only on the Zoom desktop client. When enabled, users of the account can join Zoom Events on web browsers; individual users can choose the default join method (web browser or the Zoom desktop client). When disabled, users of the account can only join Zoom Events on the Zoom desktop client. - Zoom Events Chat Etiquette Tool
Zoom Events account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom Events chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level in the Zoom web portal. Chat etiquette policies are also applied to Webinar Q&A content, in addition to in-meeting chat, in-webinar chat, and Zoom Events chat. - Enable or disable private chat
Zoom Events admins can enable or disable private Zoom Events chat for the account while maintaining public chats. This setting is configured at the account level in the Zoom web portal. This setting is enabled by default. - Expand account admin capability at the hub level
The Zoom Events account admin can view all the hub's features. They can also add or delete event organizers for each active hub. Account admins can edit the Business Information and Settings tabs for each active hub.
- Analytics features
- Custom Report Builder
The Analytics section includes the Custom Reports tab. In this tab, event organizers can create and download custom attendee reports by selecting the metrics that they want.
- Attendee features
- Reminder emails in Zoom Events
Registrants, users who were pre-registered, API registrants, and special-role users can receive reminder emails. - Pre-join page for external SSO
Attendees who use the one-click join link must enter their information on the pre-join page when they first join the event. The pre-join page will display their name, the email that passed authentication, and privacy and participant terms. Attendees must click Agree and Join to join the event. This page will not appear again during the same event. - Enhancements to the lobby
There are several enhancements to optimize attendee session discovery and facilitate special-role users’ access to relevant sessions. The sessions are organized in a list view and speaker names are clearly visible from the session view. Special-role users can view their sessions and join with one click from the lobby. - Launch Zoom Events lobby on mobile app
Attendees can launch the Zoom Events lobby on the Zoom mobile app for a complete event experience. When users join the event lobby on their mobile device, they can switch from attending the lobby from a mobile browser to attending the lobby on the Zoom mobile app.
Note: Expo, networking, and exhibitor features are currently not available for mobile devices.
- Event setup features
- Customize terminology in the lobby's People tab and Videos tab
Users can customize terminology for the lobby tabs, People and Videostab, in the event creation flow.Upon saving custom terminology, the terms will be immediately applied to the event, whether it's in a pre-publish, post-publish, actively running, or post-event status. - CSV bulk upload for sessions and speaker bios
There are several enhancements to improve and simplify the CSV upload process. For multiple sessions events, hosts can upload a CSV file for both session details and speaker bios. Event sessions can be uploaded in bulk through an updated CSV format. For single-session events, hosts can upload speaker bios. Speaker bios can be uploaded in bulk through a CSV file. If the speaker already exists (identified by email address and secondarily by full name), the existing speaker bio will be updated.
Note: The old template is deprecated; if the host uploads the old template, they will receive an error message.
- Host features
- Extract join links
Hosts can extract all join links for their registrants so that they can send join links individually to their registrants (either individually or in bulk) instead of using Zoom to deliver the information. In the Manage Registrants tab, users’ information card will include the join link and authentication method. Hosts can bulk export their users and join information through a CSV file. - Host custom registration message
Hosts in Zoom Events and Zoom Sessions can use the optional field, Custom Host Message for Registrants, to customize a message and provide additional details in the registration flow. The custom host message has a 2,000-character limit. Registrants will be shown this message before completing registration. - Delete multiple sessions in the Sessions tab
Hosts can select multiple sessions in the Sessions tab and use the Delete Session option to remove those sessions. - Remove sharing on event detail page
In the Event Detail Page tab in the event creation flow, hosts can enable or disable the option to allow attendees to share the event from the event detail page. This feature allows hosts to display or remove the Share button on the event detail page. This feature is enabled by default and is only available for multiple sessions and single-session events. - Add specific email addresses for external SSO
When hosts select external SSO for their event, they can specify email addresses on the target domain that the event will admit rather than using the email domain specified by the authentication profile. Each specified email address will receive an invitation (which hosts can manage). Users, outside of the host’s email address list, who attempt to join the event will be denied after they pass through the authentication at the IdP. - Include analytics for bookmarked sessions
Hosts can generate the Event Attendance Details report, which includes a list of specific sessions that attendees have bookmarked in addition to the overall number of bookmarks.
- Integration features
- Send unique attendee join link info to Eloqua
Hosts who use Eloqua emails to communicate with attendees can embed the unique join link of their attendees. The unique link is tied to the registrant's name and email address. This allows marketing platform emails to merge that link and send it out. - Send all Zoom Events registration fields to Marketo
In the Marketo configuration, event organizers have the ability to map Zoom Events fields to Marketo fields. They can send all event-level registration fields to Marketo. When an attendee registers using Zoom Events, all fields will be sent automatically to Marketo. - Send ticket-level questions to Pardot
Field mapping is supported between Zoom Events fields and Pardot fields. Zoom Events allows for unique registration questions per ticket; if a ticket has a unique set of registration questions, the user can send those ticket-level questions independently to Pardot.
- Meeting & Webinar features
- Display speaker bio in Zoom Events Webinars
The webinar Resources feature allows the host to display speaker information in the webinar session. Hosts can preview how the speaker’s information will appear to attendees. They can also edit speaker details while the webinar is running, and the information will update for everyone.
- Networking & Chat features
- 1:1 chat available before and after an event
Attendees can initiate 1:1 chat conversations through Zoom Events networking profiles with their connections before and after an event. This allows attendees to maintain persistent 1:1 chats across the event.
- Payments & Billing features
- Enhancements to transfer assets of paid events
The hub owner or hub host can transfer eligible upcoming, draft, and past paid events from one hub to another hub within the hub's Events tab. For upcoming and past events, at least one of the payout solutions of two hubs is the same, and the billing info is the same. For draft events, as long as the target hub has a payment setup, it allows the asset transfer. - Guest user support for Zoom Events payments and billing
Guest users can register for paid Zoom Events and will receive the same payments and billing experience as other Zoom Events users. After authenticating their email, they will receive a ticket confirmation email and can access the Events Portal. Previously, guest users were required to create a Zoom Events account to finish purchasing tickets for a paid event.
Note: This feature will be available on April 29, 2023.
- Zoom Sessions features
- Use one join link registration for single-session events
When attendees receive the one join link–whether in their email inbox or directly from the host–for a single-session event, they will be directed to the authentication page, according to their join link. Attendees must pass authentication to join. The authentication can require signing into a Zoom account or an external IdP (external SSO). Additionally, users without a Zoom account must create a Zoom account to authenticate if they receive a one-join link. - Updates to Zoom Sessions recordings
Cloud recording is enabled by default for Zoom Sessions. Additionally, the prompts are updated when enabling recording. - Group join link for Zoom Sessions
When the host publishes a single-session event after choosing external IdP as the authentication method, they will get a group join link. Hosts can copy the group join link and invite attendees to their event. For single-session events, the host will receive a universal join link for all registration and roles and for their entire event. Hosts can also copy the event invitation and send a preview of the event invitation to their email. When attendees use the group join link, registration is waived for the attendee group specified by the event authentication of the host's choice. Attendees in the group can join the event after being authenticated.
Resolved issue
- Resolved an issue regarding UI errors and error reporting during pre-registration bulk uploads.
- Resolved an issue where the Video Gallery size was 100 MB rather than 2 GB.
Note: The Separate email invitation from ticketing feature has been pulled from release due to issues with deployment and will be available in another upcoming release.
Changes to existing features
- Display originating caller ID name for transferred calls
When an agent or supervisor transfers a call to a Zoom Phone user, the Zoom Phone user will see the caller ID of the originating caller (consumer). When a Zoom Phone user transfers call to Zoom Contact, the agent will see the caller ID or the originating caller. Previously, they would see the caller ID of the user that transferred the call. - Queue selection enforced for direct video transfers
If an agent transfers a video engagement to another contact center user, they can only transfer to users who are also members of at least one queue. If the agent is transferring to a user who is a member of more than one queue, they will be prompted to select the video queue that the engagement will be a part of. - Agents not allowed to change from Occupied to Ready
Agents are not allowed to change their status from Occupied to Ready. They also can't change their status to Ready if they're on an active voice or video engagement and their status is Not Ready. This change is being implemented to avoid confusion when agents are on an active engagement, but can change their status to Ready.
New and enhanced features
- Admin features
- Events for skills in routing and answering
Account owners and admins can view the engagement event log to view events on agent routing and the relevant required and optional skills. They can also view the associated proficiency level for each skill. - Multi-level disposition codes
Account owners and admins can organize disposition codes into a multi-level structure to make it easier for agents to search and select a disposition. - Queue level setting for partial automated recording
Account owners and admins can enable or disable partial recording settings at the queue level. Previously, the setting was only available at the account level. - Enhancements to custom reason codes
Account owners and admins can assign custom reason codes to specific queues or users, so that users see a certain set of relevant reason codes. - Take over video engagements
Account owners and admins can enable or disable supervisors' ability to take over an active video engagement. - UI enhancements when deleting objects
When account owners or admin deletes one or more objects, like a user, queue, or skill, there is a consistent deletion prompt to confirm deletion and provide details if the object can't be deleted. - Customize chat engagement window header
Account owners and admins can customize the chat engagement window header with an avatar, image, title, and message. They can also customize the font color, type, size, and weight of the title and message. Account owners and admins can use the window header to display URLs that link to, for example, privacy policies and terms of use. - Assign voicemails
Account owners, admins, and users who have permission can assign other users to work on voicemails left by callers. The assigned users can view, assign and resolve voicemails using the Zoom web portal and Zoom client. They can also assign voicemails to themselves, which is not controlled by a role permission. This feature must be enabled by Zoom. - UI enhancement to voicemail inbox
Users will see visual indicators for the amount of unread voicemails and different voicemail statuses. - Phone labels for address book contacts
Account owners and admins can add the following labels to phone numbers: Main, Work, Home, Mobile, and Other. - Enhancements to address book export
There is no maximum file size or contacts number limit when exporting address book contacts.
- Agent and consumer features
- Enhancement to dispositions for voice engagement
Agents can add a disposition to the engagement after the engagement ends with the agent, or the agent transfers the engagement to an external party, Zoom Phone user, Zoom Phone call queue, or Zoom Phone voicemail. - Opt out of SMS
For accounts with US/Canada virtual private numbers for SMS, consumers can opt out of SMS by responding STOP to the associated number. Once a consumer opts out, agents will not be allowed to send messages to the consumer's phone number. Agents will see an error message stating that SMS can't be sent because the consumer has opted out. If the consumer sends a message to the phone number again, then agents will be allowed to send messages to the consumer again.
Resolved issues
Resolved issues
- Resolved an issue where certain Cisco Tandberg devices were unable to view screen shares.
- Resolved an issue where some H.323-based room systems experienced audio issues.
- Resolved an issue where Cisco Codian MCU 4515 devices were unable to send DTMF signals.
- Resolved an issue where devices were receiving the incorrect audio payload.
New and enhanced features
- Local administration page for Zoom Node server
Administrators can now manage certain aspects of their Zoom Node server via the local Web interface. The initial functionality available via the local web interface is manual certificate management.
Resolved issues
- Security enhancements
- Minor bug fixes
Note: This release includes features that were released for the Zoom Client for iOS 5.13.10 through 5.14.2 releases.
Note: This release includes features that were released for the Zoom Client for Android 5.13.10 through 5.14.2 releases.