Release notes for March 24, 2023
New and enhanced features
Auto-answer inbound video engagements
Account owners and admins can enable inbound video engagements to be automatically answered. This setting is available at the queue and account level. They can also enable the assigned agent's video to be auto enabled.
Enhancements to real-time monitor for voice
Account owners and admins can use the real-time monitor to view real-time voice engagement, queue, and agent information.