New and enhanced features
- Admin features
- UX Enhancements to differentiate Office 365 calendar integrations
There are several enhancements in the Zoom web portal to clearly differentiate between Office 365 integration types in the Workspace Reservation calendar service configuration. When account owners and admins select either the Microsoft Graph API integration or Microsoft Exchange Web Services (EWS) integration for their calendar service, the account permissions for each integration are outlined.
Resolved issues
Changes to existing features
- Reorganization of multi-session event setup
The multiple sessions event setup experience will align with the new single-session event setup, focusing on discoverability and grouping controls together:
- Event Configuration: Broad configuration for the entire event.
- The following event setup sections provide centralized controls on attendee experiences:
- Event Detail Page
- Registration & Ticketing
- Event Experience: Lobby, Expo, In Session Experience, and Moderation
- Post Event: Event organizers have the ability to modify event surveys and the lobby close date.
- Separate exhibitors from sponsors
Event organizers can add exhibitors to their events as separate entities from sponsors. A new, dedicated area for editing exhibitors and sponsors facilitates managing profiles outside of Expo Builder. Previously, sponsor profiles were only editable from Expo Builder. - Sponsors tab renamed to Exhibitors tab
The Sponsors tab in the event creation flow process has been renamed to the Exhibitors tab to align with the new hierarchy of sponsors being an extension of exhibitors.
New and enhanced features
- Speaker features
- Expo features
- Additional expo booth types
Event organizers can add booths for exhibitors and sponsors in expo. Event organizers have the option to create different booth types–event booths, exhibitor booths, and sponsor booths–on the expo floor. This allows event organizers to create expo booths that are versatile and flexible to fit their event needs.
- Licensing features
- Account-level seat management section added to Zoom Events
The Seat Management tab has been added to the Zoom Events platform for Zoom Events admins. Admins can view, manage, and assign seat allocations to the hubs under their account.
- Payments & Billing features
- Improvement to Stripe payout times
There are several enhancements to improve the Stripe payout times:
- US and Australia: Payout will occur a maximum of 4 days after the event’s start time
- All other countries: Payout will occur a maximum of 5 days after the event’s start time
- Zoom Sessions features
- Support for external SSO sign-in in Zoom Sessions
Attendees can sign in to Zoom Sessions through an external SSO that exists in the Zoom account of their organization without having to create an individual Zoom account.
Resolved issues
Note: The Improvements to uploading videos to the Video Gallery feature was removed due to issues with deployment and will be available in another upcoming release.
Changes to existing features
- Removal of dependency for address book contacts search
When allowing agents to search through the address book, they don’t need to enable the Ungrouped users can search for any contacts setting in Team Chat account settings. - Removal of queue supervisor restriction
Account owners and admins with the User Management or Queue Management privileges can add users assigned to the default agent role as a queue supervisor. Previously, users assigned to the default Agent role could not be added to queues as a supervisor.
New and enhanced features
- Administrator features
- Enhancements to agent interval reports
Account owners and admins can view summarized agent activity metrics by the following intervals: 15 minutes, half-hour, hourly, daily, or weekly. - Enhancements to engagement events log
Account owners and admins can view details on when asynchronous engagements (such as web chat, in-app chat, SMS) become deactivated from lack of consumer activity, and when they become reactivated when consumers resume activity. This enables admins to view the frequency in which engagements become inactive so they can correlate engagement interactions to agent statuses and capacity utilization. This also enables admins to build the data foundation to more accurately calculate handling duration and other metrics for asynchronous communication channels. - Handling duration metric
Account owners and admins can view the average, shortest, and longest handling duration metrics in the real-time analytics dashboard and historical reports. - Video engagement events
Account owners and admins can use the engagement log to view when an agent warm transfers a video engagement. - Multi-language support for audio prompts
Account owners and admins can add text to speech (TTS) audio for different languages in the following places: Send Media widget, Collect Input widget, asset library, account-level preferences, and queue settings. - Enhancement to role selector
The role selector on the User Profile page has been improved to include search as well improved visual indication of the default roles at the top of the list, followed by custom roles in alphabetical order. - Enhancements to launching external URL
Account owners and admins can change queue settings to automatically launch a URL for inbound or outbound engagements for the voice channel. They can also insert parameters to pass details about the consumer. Previously, this feature was only available from the user level for inbound voice notifications. This feature will not be immediately available, as it is dependent on client version 5.13.10, currently scheduled for release on February 27. - Upgrade voice conference to video
Account owners and admins can enable or disable agents' ability to upgrade voice conference calls to a video engagement. - Outbound video engagement
Account owners and admins can enable agents to start a video engagement with an address book contact by sending a join link using SMS or email. This feature must be enabled by Zoom. - Force agent statuses
Account owners and admins can enable or disable a setting to force agents' statuses to Not Ready when they accept a Zoom Phone or Zoom Meeting call. This setting is enabled by default. - Route chat flow to video flow
Account owners and admins can configure the Route To widget in a chat flow to route to a published video flow. - Enhancements to address book import
Account owners and admins can import up to 15,000 address book contacts at a time by uploading a CSV file. (The maximum CSV file size is 2MB). If the CSV file fails to import, there are improved error messages to explain why the import failed.
Resolved issues
Note: The Enhancements to analytics role settings feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.