Troubleshooting meeting details in Outlook

If you are experiencing an issue with Meeting Requests in Outlook after using the Schedule feature of the Zoom client, we recommend trying to use Cached Exchange Mode.

How to troubleshoot meeting details in Outlook

  1. Open Microsoft Outlook.
  2. Click File, then Account Settings, then Account Settings again.
    Account Settings in the Backstage view
  3. Click the Exchange account, and then click Change.
    Change command in the Account Settings dialog box
  4. Under Offline Settings, enable Use Cached Exchange Mode.
    Use Cached Exchange Mode check box in the Change Account dialog box
  5. Exit, and then restart Outlook.