If you receive error code 1009, this means that you tried to accept an invitation to join an account while you already have active users or Zoom Rooms on your Zoom account.

Any account with add-ons or other users still on the original account will not be accepted; they must be alone on their account, which is why they receive error code 1009.

How to fix it

To solve this error, you must delete or unlink users from your account or delete any existing Zoom Rooms. These might be preventing you from being able to accept the invitation.

Delete users from your account

Account owners and admins can choose to automatically delete deactivated users and specify the amount of days it takes for deactivated users to be automatically deleted from the account. This is helpful when you want to reassign licenses to other users and prevent the account from being reactivated.

1. Sign in to the Zoom web portal as an account owner or admin.
2. In the navigation menu, click User Management then Users.
3. Click the Advanced tab.
4. Under Delete Deactivated Users, click the Delete deactivated users after a specified number of days toggle to enable it.
5. Select the number of days you want deactivated users to be automatically deleted.
6. (Optional) Select the check box to send an email to any admin with access to this setting that notifies them 7 days before users are permanently deleted.
7. Click Save.

Unlink users from your account

Unlinking a user from your account allows them to maintain their Zoom account, including existing settings, meetings, webinars, and cloud recordings, if these are not moved to another user and necessary licenses are applied after unlinking. After being unlinked from your account, users will need to purchase the necessary licenses on their new account.

Note: If you have managed domains on your account, you will not be able to unlink a user with an email address at one of the managed domains.

Unlink a single user

1. Sign in to the Zoom web portal as an account owner or admin.
2. In the navigation menu, click User Management then Users.
3. Search for the user you want to remove.
4. Click the More icon (...) in the right-side column.
5. Click Unlink from your account.
6. (Optional) Select the check boxes if you want to transfer meetings, webinars, and cloud recordings to another user. The other email address must be a Licensed user to transfer cloud recordings and have a webinar license to transfer webinars.
7. Click Transfer Data then Disassociate or Unlink Now Without Data Transfer.

   This user will now have their own Zoom account. They can purchase their own licenses if needed.

Unlink multiple users by selecting them

1. Sign in to the Zoom web portal as an account owner or admin.
2. In the navigation menu, click User Management then Users.
3. Select users you want to deactivate by selecting the check boxes in the first column.
4. Click Unlink at the top of the table.
5. (Optional) Select the check boxes if you want to transfer meetings, webinars, and cloud recordings to another user. The other email address must be a Licensed user to transfer cloud recordings and have a webinar license to transfer webinars.
6. Click Transfer Data then Disassociate or Unlink Now Without Data Transfer.

   This user will now have their own Zoom account. They can purchase their own licenses if needed.