Telemetry Data is information sent to Zoom from the Zoom client software running on an end user’s device about how Zoom is used or performing (e.g., product usage and system configuration). Zoom collects Telemetry Data following a similar structure: a few fields describe the client and the operating system, the type- and subtype of the event, the location in the app where the event occurred, a timestamp, and some pseudonymous identifiers, including a UUID, userID and meeting_id. Telemetry Data does not include Customer Content, or information about other users, meeting names or other user-supplied values such as profile names.

Telemetry Data Fields Common for All Events

This data is collected for all Events on the Zoom Client.

• Event time
• Client type
• Event location
• Event
• Subevent
• UUID
• Client version
• UserID
• Client OS
• Meeting ID

Telemetry Events

Event types and subevent types are notated below as “Event.Subevent”. Each Event will include information about specific telemetry fields that are collected for that certain Event.Subevent. Each Event.Subevent includes the special field, the potential values of the special field, and a description of the special field. If “none” is listed, then only common telemetry data fields are collected as defined in the previous section.

AdjustSettingsJoinComputerAudio.JoinComputerAudio

From the meeting control panel, the user can change their settings to join with computer audio or other audio devices.

Specific fields

• In_meeting- Yes/No. Indicates if a user is currently in a meeting.

AdjustSettings Mute.Mute

From the meeting control panel, the user can choose to mute themselves.

Specific fields

• In_meeting- Yes/No. Indicates if a user is currently in a meeting.

AdjustSettings.StopVideo

From the meeting control panel, the user can choose to stop their video.

Specific fields

• In_meeting- Yes/No. Indicates if a user is currently in a meeting.

AdjustSettings.Unmute

From the meeting control panel, the user can choose to unmute themselves.

Specific fields

• In_meeting- Yes/No. Indicates if a user is currently in a meeting.

ChangeViews.ToActiveSpeakerView

Changing the view so that only the Active Speaker is shown.

Specific fields

• In_meeting- Yes/No. Indicates if a user is currently in a meeting.

EditProfilePicture.Save

Saving a user's profile picture if edited on the Zoom Main Client.

Specific fields

• None

EndMeeting.Cancel

Cancelling the action of ending the meeting.

Specific fields

• None

EndMeeting.EndMeeting

Ending the meeting for all participants.

Specific fields

• None

EndMeeting.LeaveMeeting

Leaving the meeting without ending it for all participants.

Specific fields

• None

HandleRemoteControlDisclaimer.Approve

Approving a request for remote control over a desktop on the Zoom Main Client.

Specific fields

• None

InviteToMeeting

No subevent. Inviting a user to a meeting on the Zoom Mobile Client.

Specific fields

• None

InviteToMeeting.ByContacts

Inviting a user to a meeting by selecting them in their Contact list.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Copy_url- yes/no. Indicates whether a meeting invite URL was copied by the user.
• Copy_invitation- yes/no. Indicates whether a meeting invitation was copied by the user.
• Attendees- yes/no. Number of attendees being invited.

InviteToMeeting.InviteByEmail

Inviting a user to a meeting by using the recipient's email address.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Copy_url- yes/no. Indicates whether a meeting invite URL was copied by the user.
• Copy_invitation- yes/no. Indicates whether a meeting invitation was copied by the user.
• Email- DefaultEmail/Gmail/YahooMail. Indicates the selected email address template when inviting a user by email address. This is not the recipient's email address.

JoinAudio.ByInternetAudio

Joining user's audio with an Internet connection.

Specific fields

• None

LockMeeting.Off

Turning off the Lock Meeting feature.

Specific fields

• None

LockMeeting.On

Turning on the Lock Meeting feature, no new participants can join.

Specific fields

• None

Login

No subevent. User logs in successfully on the Zoom Mobile Client.

Specific fields

• OS_version- OS version. Indicates OS version (i.e. 10.3) of the mobile device if logged in successfully.
• Platform- Platform. Indicates platform (i.e. iPad2) of the mobile device if logged in successfully.

MuteActions.AskToUnmuteAll

Requesting to unmute all participants in a meeting.

Specific fields

• None

MuteActions.More

Selecting the arrow on the Mute button.

Specific fields

• None

MuteActions.MuteAll

Muting all participants in a meeting.

Specific fields

• None

MuteActions.MuteMe

User mutes themselves in a meeting.

Specific fields

• None

OpenMoreMenu.Cancel

Selecting Cancel within the More button on the Zoom Mobile Client.

Specific fields

• None

OpenMoreMenu.Chat

Selecting Chat within the More button on the Zoom Mobile Client.

Specific fields

• None

OpenMoreMenu.MeetingSettings

Selecting Meeting Settings within the More button on the Zoom Mobile Client.

Specific fields

• None

OpenMoreMenu.ThumbsUp

Selecting Thumbs Up within the More button on the Zoom Mobile Client.

Specific fields

• None

Recording.StartRecording

Starting a recording.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Is_cloud_recording- yes/no. Indicates whether the meeting is being recorded to the Zoom Cloud.

Recording.StopRecording

Stopping a recording.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Is_cloud_recording- yes/no. Indicates whether the meeting is being recorded to the Zoom Cloud.

Refresh

No subevent. Refreshing a user's list of upcoming meetings.

Specific fields

• None

Report

No subevent. Reporting a user on the Zoom Mobile Client.

Specific fields

• None

Send Chat Message

No subevent. Sending an in-meeting chat message.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Is_eventdirect_meeting- yes. Indicates whether the meeting is an OnZoom meeting type.
• Meeting_number- meeting_number. Indicates the meeting number of the meeting.

ShareScreen.MeetingShare

Opening the Share Screen options.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Audio_on_off- on/off. Indicates whether the user is sharing computer audio when sharing their screen.
• Optimize_for_full_screen_vid- yes/no. Indicates that the shared screen is displayed as a full screen on the user's device.
• Screenshare_content (Client)- desktop/whiteboard/IOS(airplay)/IOS cable/application only. Indicates the type of content being shared on-screen by a user on the Zoom Main Client.
• Screenshare_content (Mobile)- Screen/Photos/iCloud Drive/Box/Dropbox/Google Drive/Microsoft OneDrive for Business/Microsoft OneDrive/Website URL/Bookmark. Indicates the type of content being shared on-screen by a user on the Zoom Mobile Client.

ShareScreen.On

Turning on Share Screen within a meeting.

Specific fields

• None

ShowParticipants

No subevent. Viewing the participant list on the Zoom Mobile Client.

Specific fields

• None

StartMeeting

No subevent. Starting a meeting on the Zoom Mobile Client.

Specific fields

• None

StartMeeting.Join

Joining a meeting.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Audio_on_off- on/off. Indicates whether the audio of the user is on/off when joining a meeting.
• Video_on_off- on/off. Indicates whether the video of the user is on/off when joining a meeting.

StartMeeting.StartWithVideo

User starts a meeting with their video.

Specific fields

• In_meeting- yes/no. Indicates if a user is currently in a meeting.
• Audio_on_off- on/off. Indicates whether the audio of the user is on/off when starting a meeting.
• Video_on_off- on/off. Indicates whether the video of the user is on/off when starting a meeting.
• PMI- Personal Meeting ID. Indicates PMI after a meeting has been scheduled successfully on the Zoom Mobile Client.

SwitchCamera.ToBack

Changing the camera used to the Back camera on the Zoom Mobile Client.

Specific fields

• None

SwitchCamera.ToFront

Changing the camera used to the Front camera on the Zoom Mobile Client.

Specific fields

• None

SwitchMode.ToSafeDriving

Entering Safe Driving Mode on the Zoom Mobile Client.

Specific fields

• None

SwitchTab.ToMeetings

Opening the Meetings tab on the Zoom client.

Specific fields

• Goto_rate- yes/no. Indicates the user’s rating of the Zoom application in the Apple/Google Store on the Zoom Mobile Client.

TapSecurity

No subevent. Selecting the Security badge on the Zoom Main Client.

Specific fields

• None

TapToSpeak

No subevent. Selecting Tap to Speak on the Zoom Mobile Client.

Specific fields

• None