Release notes for January 5, 2023
New and enhanced features
Display conversation language
In the Conversations tab, a Language column is available to show the language spoken in a particular conversation. This column is hidden by default but can be shown by interacting with the gear icon.
Additional clip sharing option
Users can opt to share only a clip, without providing access to other segments of the conversation. This additional option is useful when clips are shared with external parties.
Allow comments in Scorecards
Scorecards can be configured to allow users to add comments to all or only selected questions.
Note: The Enhancements to Dashboard experience feature has been pulled from the release due to issues with deployment and will be available in another upcoming release.
- Minor bug fixes
- Security enhancements
- Resolved an issue where offline ASR sometimes cuts a whole sentence that resulted to unnecessary segmentation errors in offline transcriptions
- Resolved an issue where conversations were matched to incorrect opportunities in Salesforce