Release notes for December 18, 2022

• Release notes for Web
• Release notes for Zoom Phone
• Release notes for Zoom Whiteboard
• Release notes for Zoom PWA
• Release notes for Outlook add-in
• Release notes for Zoom Contact Center

Release notes for Web

Changes to existing features

• Enhancement to invitee list in Participants panel
  When the Show invitee list in the Participants panel setting is enabled, any participant in the meeting can view the list that shows joined and not joined participants. Previously, only hosts, co-hosts, and alternative hosts could view participant attendance status.

New and enhanced features

• Administrator features
  
  • Schedule meeting with chat and channel members
    Account owners and admins can allow users to schedule meetings with members of a chat channel directly from Team Chat. When successfully scheduled, the meeting is added to both the scheduler and, for users’ in the same organization, their calendars. They receive a notification with the option to copy the invitation, and it also appears as a meeting card in the chat. This feature requires all chat members to have their calendars integrated with Zoom and currently supports Google Calendar and Office 365 (OAuth 2.0). This setting is available at the account and group levels.
  • Download chat history in HTML format
    Admins wanting to download Team Chat messages from the Chat History Report can choose to download in HTML format, which includes files, images, emojis, GIFs, audio files, and code snippets. Previously, the only option was CSV download which only provided text. At this time, HTML download can support 30 days of data at a time. This feature will not be immediately available, as it is dependent on a backend server update, currently scheduled for January 3, 2023.
  • Support for backup payment method
    The account owner, an admin, or user in a custom role with Billing permissions can provide a backup payment method, in case their primary credit card fails or declines the charges. This can only be set if your primary payment method is a credit card, and your Zoom account must be on a recurring subscription.
  • Allow hosts to enable Q&A in meetings
    Account owners or admins can enable Q&A feature in meetings. This setting is available at the account, group, and user levels. Previously, Q&A was only available for webinars. This is currently only available for standard Business, Zoom One Business, Zoom One Business Plus, Zoom One Enterprise, and Zoom One Enterprise Plus accounts, with standard Enterprise accounts currently scheduled to follow on January 7, 2023.
  • Support group members custom disclaimer
    Account owners or admins can create a disclaimer specifically for Group members in addition to custom disclaimers for internal and external participants.
  • Default meeting templates
    Account owners and admins using the Meeting Templates feature can also enable default templates such as Large meetings, K-12 Classroom, and Seminar that comes with a subset of web, scheduler and client-level settings. Admins can use the default templates as is or customize them based on their needs. This feature must be enabled by Zoom.
  • Additional verification step for approving account ownership transfer
    For account ownership transfer requests, the owner will be asked for additional verification before the request can be approved.
  • Additional features added for Follow the user in-meeting policy
    Account owners and admins can restrict what in-meeting features users on the account have access to when joining both internal and external meetings. Features can be restricted by the administrator either for external meetings only or all meetings the user joins as required. This feature must be enabled by Zoom for non-enterprise accounts. This feature is supported on desktop clients (Windows, macOS, Linux), mobile apps (iOS, Android), and the web client. The restriction of the following features were added:
    • Webinar join restriction
    • External webinar survey restriction
    • Restrict post meeting URL
    • Live transcription notification when it is blocked for a user in external meetings
    • Restriction of status sharing in Zoom Calendar
  • Embed recording passcode
    Account owners and admins can enable or disable the option to embed passcode in the shareable link for one-click access to recordings. This setting is available at the account, group, and user level and is disabled by default for existing users.
  • Attendee Log
    Account owners and admins with appropriate permission can use the new user activity report to pull a report on all meetings an authenticated user in their account has participated in. This covers meetings that they hosted or joined and can be configured to provide reporting on meetings they joined in other accounts too. The report provides basic metadata about what the user did in that meeting. This setting is available at the account level.
  • Enhancements to Dashboard
    Account owners and admins can set additional thresholds to trigger a health alert in the Quality Settings section of Dashboard, based on time and percentage of users affected. Default levels are set by Zoom and can be changed by admins.
  • Taiwan data center region for transit data
    Account owners and admins can select the Taiwan data center region for meetings, webinars, and whiteboard data in transit. Additionally, they can select Taiwan as a live transcription server location. This setting is available at the account, group, and user levels.
  • Switzerland data center for meetings/webinars and Communications Content storage location
    Switzerland is listed as a data center option for processing of Communications Content. Account owners and admins can select Switzerland as the Communications Content storage location. These settings are available at the account, group, and user level; and can be locked for the account or a group.
  • Animated meeting reactions
    Account owners and admins can enable animated reactions, which allows users to have reactions shown in each video tile with animation to draw greater attention. Users can control animations through client settings, while admins can enable or disable them at the account and group levels.
  • Bi-directional calendar sync support for Office 365
    Account owners and admins can enable bi-directional syncing to and from Outlook calendars. This allows Zoom events created or updated on Zoom or external calendars to stay automatically synced across all integrated platforms. This setting is available at the account, group, and user levels. This feature only supports updates made to an individual meeting (non-recurring) or an entire series. Previously, this feature was only available with Google calendar.
• User features
  
  • Support for Q&A in meetings
    Hosts can enable the Q&A feature in meetings to allow participants to ask questions, which can be viewed by all, but only answered by the host and co-host. Questions can be submitted anonymously, and responses can be sent publicly for all to see or privately to just the sender. Hosts can also mark submitted questions as something that will be answered live, so participants are aware and can expect their answer to follow soon. This is currently only available for standard Business, Zoom One Business, Zoom One Business Plus, Zoom One Enterprise, and Zoom One Enterprise Plus accounts, with standard Enterprise accounts currently scheduled to follow on January 7, 2023.
  • Embed recording passcode
    Recording owners can embed passcode in the shareable link for one-click access to their recordings. This setting is disabled by default for existing users and enabled for new accounts.
  • Support IPv6 for IP Address Access Control for recordings
    Allow users connecting through IPv6 IP addresses to access recordings when IP Address Access Control is enabled for cloud recordings.
  • Enhancement to the webinar Q&A Report
    The Q&A Report for webinars includes the names and email addresses of panelists who answered questions. Previously, the report only showed the names and email addresses of attendees who asked the questions.
• Device management
  • Call Control from Zoom Desktop Client
    Account owners and admins can enable this feature to allow users to perform Zoom Phone Appliances call control actions from the Zoom desktop client such as making and accepting calls.
  • Enhancement to hot desking
    Additional timeout values have been added to allow account owners and admins to automatically sign users out of hot desking devices after a set time duration.
  • Enhancement to device list
    The device list of managed devices has been enhanced to allow account owners and admins to identify the OS version (32 bit or 64 bits) running on their Zoom Rooms Windows computers.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where users with Group scope for Reports are not seeing attendee reports for meetings they previously held before they were part of the group.
• Resolved an issue where timezone configured when scheduling a meeting via the Outlook add-in does not match the timezone in the Zoom web portal
• Resolved an issue with timezone inconsistencies when registering for an event
• Resolved an issue where users with Automatically sign users out after a specified time enabled were not automatically signed out of the account
• Resolved an issue where cloud recordings cannot be accessed by users who were moved between sub accounts
• Resolved an issue for a subset of basic users with an email address ending with .ac.jp getting Covid Temporary 40-Minute Limit Lift on their Profile page
• Resolved an issue where the cloud recording report shows user’s old email address
• Resolved an issue where the Active Host report is missing
• Resolved an issue where updating a user’s information via CSV incorrectly alters the display name when the CSV file has the first or last name fields empty
• Resolved an issue in the Dashboard where the Client Platform view displays no result when all client versions are selected
• Resolved an issue for a subset of users with Zoom One enterprise license where Zoom API does not recognize their webinar capacity
• Resolved an issue where the Zoom Room Dashboard does not show current status of Zoom Rooms
• Resolved an issue where user is unable to activate account because of error Email domain is blocked(1,107)
• Resolved an issue where concurrent meeting plus license cannot be assigned to any sub account
• Resolved an issue where changes to Department configured under User Management does not reflect under Phone System Management
• Resolved an issue where the RPS status does not reflect in the sub account list report when extracted
• Resolved an issue where the Chinese character limit imposed in Profile page when changing first name, last name does not reflect in all platforms
• Resolved an issue where Zoom Rooms device list was not loading

Note: The following features have been pulled from release due to compatibility issues and will be available in another upcoming release:

• Enhanced formatting for in-meeting chat
• Webinar Resources
• Enhanced Team Chat Dashboard

Release notes for Zoom Phone

Changes to existing features

• Removal of inactive 10DLC campaign phone numbers
  Zoom Phone will be removing 10DLC phone numbers that have not sent a message in the past 59 days. This will happen on a regular basis to ensure accounts are not charged for inactive 10DLC registered numbers. Account owners and admins of affected accounts will receive email notifications stating the phone numbers that will be or have been removed from their 10DLC campaign.

New and enhanced features

• Administrator features
  • Manual provisioning of Zoom Phone for Zoom One bundles
    Zoom One Business Plus, Zoom One Enterprise, and Zoom One Enterprise Plus accounts can determine if the Zoom Phone feature of the Zoom One bundle is assigned manually or automatically to their Zoom One users. This can be determined during or after the initial Zoom Phone setup.
  • Support for Chat Etiquette policies in SMS
    Account owners and admins can apply SMS Etiquette policies to Zoom Phone SMS messages. When enabled, users are notified when their SMS messages trigger Chat Etiquette policies.
  • Display Zoom Phone numbers in E.164 format
    Account owners or admins can enable or disable Display Zoom Phone numbers in E.164 format to specify the default display format of Zoom Phone numbers in the Zoom Phone admin portal. If the option is disabled, Zoom Phone numbers are displayed in the regional access number format. The setting does not impact the Zoom Phone numbers format in personal interfaces.
  • Zoom Phone for PWA
    Zoom Phone admins can enable Zoom Phone for PWA on their account to allow their PWA users with a Phone license to make calls and send SMS from their Zoom PWA.
  • End personal conference call once the originator drops
    Account owners and admins with access to account-level settings can enable or disable a policy setting to automatically end personal conference calls when the originator drops from the call. The originator is the first person that merged the other participant(s) into the conference call. This will not affect the conference barge feature of shared line groups. For accounts that do not have the multi-party conference feature, there can be more than one originator on the conference call. In this case, the conference call will only end for participants that were brought in by the originator who leaves the call, and the rest of the participants will remain on the conference call. The conference call will only continue as long as there is a valid Zoom Phone user of the account on the call.
  • Auto receptionist historical report
    Account owners and admins with the Power Pack add-on can view metrics on how callers interact with their auto-receptionist and IVR systems. Metrics include the average IVR duration and the percentage of calls routed to specific destinations.
  • User performance reports
    Account owners and admins with the Power Pack add-on can view individual agent performance metrics by group, site, department, and cost center. Metrics include the average amount of calls per day and the percentage of missed calls. Both admins and users can see this report. When a user looks at the report, he will see his own performance. We also compare one user's performance with the group/site group.
  • Display end-of-call experience feedback survey
    Account owners and admins can display a thumbs-up/down survey at the end of each call. If participants respond with thumbs down, they can provide additional information about what went wrong. This setting can be changed at the account, group, site, or user level. Admins can also choose if the survey is displayed for every call, or only for calls when call quality issues are detected. This feature must be enabled by Zoom.
  • Enhancements to data retention and residency
    Account owners and admins can set Zoom Phone data retention and residency policies according to financial and legal compliance requirements. When users, call queues, auto receptionists, and shared line groups are deleted, their data is retained as follows:
    • Voicemails are retained and visible under Logs, Voicemail tab. Admins are notified that the voicemail belongs to a deleted entity.
    • Call logs are retained and visible under Logs, Calls tab Admins are notified that the call log belongs to a deleted entity.
    • When users or auto receptionists are deleted, their Short Message Service (SMS) data is retained and visible under Logs, SMS tab. Admins are notified that the SMS data belongs to a deleted entity.
    • Admins can view deleted voicemails, SMS, and logs as part of the Compliance Officer role in addition to the Phone System admin and Phone Site admin roles.
  • Enhancements to Power Pack outbound monitoring metrics
    Account owners and admins with the Power Pack add-on can view the number of active outbound calls in real time. They can also view the total outbound calls with answered calls and unanswered calls. The active outbound metrics will also be available in Wallboard
  • Enhancements to Subscription Center
    Account owners and admins can subscribe to these reports using the Subscription Center:
    • Access reports (CSV file)
    • Call queue historical chart report
    • Call queue historical detail report (CSV file)
    • User feature entitlement reports (CSV file)
    • User usage reports (CSV file)
  • Enhancement to imported contacts
    When contacts are uploaded by admins, these contacts are found by using the search bar or phone dialer. Searching contacts supports as many contacts as were uploaded. Previously, only up to 1000 imported contacts were searchable.
• Devices
  • Common areas can use outbound caller ID of CQ/AR/SLG/SLA
    Common area devices may be used to send calls as part of CQ, AR, SLG and SLA workflows. In these cases, using the assigned number for the common area as caller ID is not ideal. Common area devices can now choose outbound caller ID as CQ, AR, SLG, and SLA numbers.
  • Voicemail access for common area devices
    Common area devices can access voicemail services when added as a member of an auto-receptionist, shared line group, call queue, or a User. Users of common area devices can access voicemail to listen, forward, and delete messages from desk phones according to permissions when added as a member.
  • Only show call history for signed-user user
    Account owners and admins can enable an account-level setting so that common area devices with hot desking will only display call history for the current signed-in user. This feature must be enabled by Zoom. This feature is supported on these models:
    • Poly (Soundpoint, Soundstation, Trio, CCX, VVX, Edge-E)
    • Yealink - all certified desk phones
    • Cisco - all certified desk phones
  • Firmware upgrade
    The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
    • AudioCodes: 445HD, 450HD, C450HD, RX50
    • Poly: Trio 8500, Trio 8800
    • Yealink: CP920, CP925, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W
•  

Resolved issues

• Minor bug fixes
• Resolved an issue where custom audio prompts in auto receptionists had low volume for callers

Release notes for Zoom Whiteboard

Changes to existing features

• Version history renamed to Board History 
  The Version history panel has been changed to Board History and now includes a summary of edits made by users. The Board History shows a list of current and previous versions including revisions made by users such as edits, updates, deletions, and added pages. Ability to restore previous versions can be performed only by whiteboard owners

New and enhanced features

• Administrator features
  
  • Organizational templates 
    Account owners can allow admins to approve, reject, publish, unpublish and manage the organizational templates that are submitted by users. Users can share templates with their admins for approval, upon which their Organizational Templates can be used across that organization.
    
• User features
  • Slack and Microsoft Teams notification 
    Users will now receive notifications in Slack and Microsoft Teams when they are mentioned in a whiteboard comment. Users can reply to those notifications from Slack and Microsoft Teams.
    
  • Sharper canvas grid at 100% zoom level 
    Setting the zoom level to 100% will increase the visibility of the dotted grid background.
  • Add text to a line connector 
    Users are able to select a line or line connector and then type to add text. This will bring parity with how Shapes, Text, and Sticky Notes currently work.
  • Canvas object reactions 
    Users can react to objects on a canvas by clicking the emoji icon in the context menu.
  • Zoom to fit the whiteboard content 
    Users can resize the picture area so they can see an entire canvas on their screen. In addition, multiple pre-set zoom levels are available for users to fit their screens.
  • Whiteboard page actions 
    Users can drag to reorder pages in whiteboard from the page panel.
  • Ability to add hyperlinks 
    Users have the option to add hyperlinks within text objects in whiteboards.
  • Enhanced More menu for out-of-meeting desktop client experience 
    The out-of-meeting Whiteboard experience on the desktop client has added Leave Feedback and Help options to the More menu. These options are already available in the out-of-meeting Whiteboard experience through the web portal.

Resolved issues

• Minor bug fixes
• Security enhancements

Release notes for Zoom PWA

New and enhanced features

• Phone features
  • Support for Zoom Phone on PWA
    If allowed by admins, users can access Zoom Phone through the PWA. Users with a Phone license to make and receive calls, access voicemails and call recordings, and send SMS messages from the Zoom PWA.

Release notes for Outlook add-in

Resolved issues

• Minor bug fixes

Release notes for Zoom Contact Center

Changes to existing features

• Video transcripts
  Account owners and admins can enable or disable transcription for video engagements. If enabled, they can allow users to view, download, or delete transcripts.