• Release notes for Web
• Release notes for Zoom Phone
• Release notes for Whiteboard
• Release notes for Outlook add-in
• Release notes for Cloud Room Connector
• Release notes for Zoom Node
• Release notes for Zoom Events
• Release notes for OnZoom

Release notes for Web

Changes to existing features

• Admin Activity Logs
  Operation Logs has been renamed to Admin Activity Logs. Account owners and admins can filter Admin Activity logs using category and action type.

New and enhanced features

• Administrator features
  • Broadcast voice to all breakout rooms
    Account owners and admins can allow hosts to broadcast their microphone audio to all breakout rooms in a meeting. This setting is controlled separately from the broadcast message option.
  • Enable Sign Language interpretation
    Account owners and admins can enable sign language interpretation for their meetings. This feature allows the meeting host to assign participants as sign language interpreters who can interpret one language into sign language in real-time. The host can assign interpreters when scheduling or during the meeting. This setting is available at the account, group, and user level; it can be locked at the account or group level. This requires version 5.11.3 or higher for desktop and 5.12.0 or higher for mobile. The host must be a Licensed user on a Business, Education, or Enterprise account, or Pro account with the Zoom Webinars add-on plan.
  • Force polls to be anonymous
    Account owners and admins can force polls to be anonymous to help meet customer privacy requirements for participant personal data. This meeting and webinar setting option is available at the account, group, and user level. Previously, this was only available at the poll level.
  • Lock cloud recording and polling sub-settings
    Account owners and admins can lock the following sub-settings at the account level to prevent users from changing these settings:
    • Cloud Recording - Save closed caption as a VTT file
    • Meeting Polls/Quizzes - Allow host to create advanced polls & quizzes
    • Webinar Polls/Quizzes - Allow host to create advanced polls & quizzes
  • Restrict who can add channel members
    When updating or editing a channel using the web portal, account owners and admins can choose to allow anyone in the channel to add new members, or they can restrict this ability to only channel owners and admins. If external users are allowed in the channel, they can also select which user types are allowed to add external members to the channel.
  • Export list of channels and channel members
    Account owners and admins can export a list of channels and/or channel members as a CSV file (from the web portal).
  • Disable emojis for Zoom Team Chat
    Account owners and admins can disable emojis or choose to allow just a selected group of 6 common emojis. This setting is available at the account and group levels; and can be locked at the account level. This feature will not be immediately available, as it is dependent on client version 5.12.0, currently scheduled for release on September 26.
  • Support for a SIP phone type for users
    If SIP connected audio is enabled, account owners and admins can add up to 3 SIP internal numbers per user, using the +999 code. These numbers are not visible in profile cards, but when a user is joining a Zoom meeting and chooses the Call Me audio conference option, they can select from any of the SIP numbers assigned. This feature must be enabled by Zoom.
  • Enhancements for sharing cloud recordings
    Account owners and admins can allow users with scheduling privilege to access and manage cloud recordings for their scheduled meetings. This setting is available at the account and user levels.
  • Enhancement to Dashboard
    The Client Version reporting in the Zoom Dashboard has several updates. It shows data for every device that a user signs in to and summarizes data based on whether the device needs an update with respect to the Zoom minimum supported version. It shows a stacked bar chart of the different client versions users are on from oldest to newest. It also shows the percentage of joins on clients requiring updates versus clients that do not require updates.
  • Enhancements to the Failed PSTN Connection report
    Account owners and admins will get a report on failed PSTN connections and can search by multiple criteria: host email, phone number, error code, or meeting ID. In the web portal, they can view reports from 1 month and can export reports from the past 12 months. Additionally, account owners and admins can click the meeting ID to view the dashboard page for that meeting.
  • Enhancements to the VDI Dashboard reports
    There are several enhancements to the VDI Dashboard reports. The Dashboard reports indicate end-of-life risk for older VDI versions and provide detailed individual user reports. Additionally, the VDI Host chart includes the following updates:
    • Each time users sign in to their virtual desktop from a different workstation, a new entry is created.
    • Unique entry for each user
    • Include N/A for the plugin version
      Note: Even if there is no plugin version, a record must be kept.
      The VDI Plugin Client chart includes the following updates:
    • Unique entry for every login
    • Search based on time in the drill-in
    • The chart depends on the date range.
      Note: The chart will change when the user changes the date range.
• User features
  • Enhancement to cloud recordings
    When users set the playback range for a cloud recording, all associated files (audio and transcripts) will be trimmed and the trimmed version will overwrite the original recording file. The original recording can be restored at any time after trimming. Additionally, when a recording is cut using the recording highlights feature, it will also trim the associated files. Separate audio files of each participant and messages sent via in-meeting chat cannot be trimmed.

Resolved issues

• Minor bug fixes
• Resolved an issue where filtering users caused an error
• Resolved an issue where an incorrect error message was displayed when creating user groups using SAML auto-mapping
• Resolved an issue where admins were not able to delete users
• Resolved an issue where the email preview of the meeting registration confirmation email did not match the customize email template
• Resolved an issue were incorrect notification emails were sent to Zoom One users who had their webinar add-on removed
• Resolved an issue where the CRC dashboard was missing ports usage data
• Resolved an issue where hosts could not access the registration report after re-scheduling an instance of a recurring meeting
• Resolved an issue where toll-free numbers were not displayed in meeting invites
• Resolved an issue where the Zoom Help badge was disabled but users were still able to access it
• Resolved an issue where attendees were not able to join webinars with registration

Note: The Admin control of sharing in-meeting chat to chat channel feature was pulled from release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom Phone

New and enhanced features

• Administrator features
  • Custom emergency service number
    Account owners and admins can define custom emergency numbers for their entire accounts or sites. Once those numbers are created, they cannot be used as an extension or external number. For example, these numbers can be used to route special extensions to an offset destination for legacy call handling. Please submit a request to Zoom Support to enable the Display Custom Emergency Number Configuration feature for your account.
  • Subscription Center
    Account owners and admins can schedule the delivery, by cadence, of Quality of Service and Usage & Adoption reports to subscribed email recipients.
  • Voicemail access from Common area phones
    Account owners and admins can enable a voicemail box for their common area phones as part of their policy, to allow callers to leave a voicemail if users of that device are unable to answer their calls. Admins can set up a list of users that are allowed to manage those voicemail messages.
  • Asset library
    Account owners and admins can manage their audio library for greetings, music on hold, etc. in a centralized location. The library includes users, call queues, auto receptionists, and shared line groups audios. Up to 1,000 audio files can be uploaded and each file must be less than 10MB in size.
  • External contact automatic call recording
    Account owners and admins can enable a setting to identify their external contacts that have their calls automatically recorded. This setting can be enabled per individual contact, per CSV import, or API.
  • Toll Bypass Restrictions
    Account owners and admins can enable this site-level setting for BYOC to meet the regulatory requirements on Toll Bypass required in India. This setting is only available for accounts that have sites enabled.
  • Enhancement to Automatic and Ad Hoc Call Recording
    Account owners and admins can now select a setting to play a recording beep tone to all participants in a call.
  • Enhancement to alerts and notifications
    Admins can set up a QoS alert that will be generated according to their defined call voice quality score and receive an email and/or a chat notification to alert them of the severity.
  • Enhancements to Zoom Phone roles
    Under Zoom phone roles, admins should be explicitly granted permission to have access to users’ SMS, voicemail, and recordings. Account owners can set users' voicemail PINs not viewable by admin under account settings.
  • Enhancement to user template
    Account owners and admins can modularly configure call handling for business, closed, and holiday hours in the user templates at the account and site levels.
• User features
  • Voicemail timestamp during playback
    Users playing back their voicemail from a supported IP phone can now hear the date and time when the message was received. Previously only the phone number and extension could be heard during playback. This feature is only available for users who have American English or British English as their Audio prompt language. Please contact your Zoom representative to enable this feature for your account.
• Devices
  • Enhancement to voicemail handling for IP Phones
    Users can forward voicemails directly from their supported desk phones to internal extensions/names and external contacts depending on their voicemail policy using softkeys or DTMF codes. Once the voicemail is forwarded, it will be marked as read.
  • Enable SRTP AES-256 bit encryption for Cisco IP phones
    Account owners and admins can enable SRTP AES-256 bit encryption for Cisco IP phones 6800, 7800, and 8800 series.
  • Supported features for Poly Edge B series IP phones
    This series of Poly IP phones now support location detection for emergency calls.
  • Supported features for Grandstream
    Grandstream GRP 260x series desk phones support company directory search.
  • Firmware upgrades
    The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
    • AudioCodes
      • 445HD, 450HD, C450HD, RX50
      • MP-1288
    • Grandstream
      • GRP2601, GRP2602, GRP2603, GRP2604, GRP2612, GRP2613, GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2670
    • Poly
      • CCX400, CCX500, CCX600, CCX700
      • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
    • Yealink
      • VP-59
        Note: Firmware version 3.14 will be removed from the drop-down menu in the web portal and any existing rules with 3.14 will get deleted
  • Certified devices
    Account owners and admins can add the following phones to the Zoom web portal as part of the provisioning process.
    • Poly Edge E series: E100, E200, E320, E350, E400, E450, E500, E550
    • Grandstream GRP series: GRP2612, GRP2613, GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2670

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where the usage report did not reflect the appropriate reserved number fee
• Resolved an issue where users were unable to delete voicemails on the desktop client from the direct Sales line
• Resolved an issue where clicking on a phone number link from the directory contacts in Windows did not display the entire phone number in Zoom
• Resolved an issue where remote call control was being lost when the VDi screen was being locked and then unlocked
• Resolved an issue where blind transfer calls from Poly Edge-B IP phones were hanging up
• Resolved an issue where upgrading the Zoom Windows client from version 5.11.4 to 5.11.9 was turning off location permissions settings within the client

Release notes for Whiteboard

Changes to existing features

• Change to comment panel and creation process 
  Opening the Comments panel in a Whiteboard will no longer automatically switch cursor clicks to creating comments on the canvas. The Comments panel can remain open while reviewing comments, panning and scrolling around the canvas, and adjusting objects. Comments can be added by first clicking the new Add Comment button in the comment panel or through the right-click menu.

New and enhanced features

• Administrator features
  • Bulk whiteboard admin management 
    Admins can manage whiteboards in bulk, adding the ability to delete, restore, change owners, and lock or unlock multiple whiteboards at once. They can also filter whiteboards by owners, inactive whiteboards, whiteboards shared externally, and whiteboards created in the specified period.
    
  • Public template management 
    Admins can manage public templates by viewing and publishing or un-publishing public templates.
• User features
  
  • Additional canvas view controls 
    Users have additional controls over their view of an open whiteboard, including the ability to hide the grid and comments as necessary.
  • Control points for connector lines 
    When creating connector lines in a diagram, users can edit control points to anchor the line in that position. This can help the designer guide the connector line along the specific path needed in the diagram. Users can create up to 30 straight line or elbow connector control points to a single connector line.
  • Whiteboard comments support for @ mentions 
    Comments on a whiteboard can include @ mentions of specific users that already have shared access.
  • Crop images on whiteboard 
    When images are uploaded to the canvas, in addition to adjusting the size, users can also crop the image to remove unwanted parts.
  • Export current or all whiteboard pages to PDF 
    Users are able to choose if they want to export the current page or all whiteboard pages to PDF including comments.
  • Create a personal template 
    Users can create their own personal template from the page content and choose a template name, description, and tags. Users need to have a pro license to use this feature.
  • Mind Map support 
    Users can create a mind map which is a visual diagram used to organize thoughts that stem from a central idea.
  • New table controls for whiteboard 
    The new table controls help the users organize, group, sort, and scale contents easily in Whiteboard tables and give them the ability to add, remove, and manipulate columns and rows.

Resolved issues

• Minor bug fixes
• Security enhancements

Note: The Localized Whiteboard menus and UI enhancement has been pulled from release due to issues with deployment and will be available in another upcoming release. 

Release notes for Outlook add-in

Resolved issues

• Minor bug fixes

Release notes for the Cloud Room Connector (CRC)

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolves an issue where content and video are merged as one stream when BFCP is enabled for SIP third-party room systems.

Release notes for Zoom Node

Resolved issues

• Security enhancements
• Minor bug fixes

Release notes for Zoom Events

Changes to existing features

• Event creation workflow dashboard
  Introduction of a dashboard—in phases—that guides you as you create an event. This first phase introduces a landing page that anyone who can edit an event lands on by default. In addition, a suggested step workflow guide indicating which steps have been completed and which ones have not, an outline of the fields that successful events include, what is required to get registration up and running, and what needs to be done before starting the event. Basic data points showing the number of registrations and tickets sold for the event, and the number of event views.
• Consolidate all event creation flows
  The single-session/series event creation flow is consolidated with the conference creation flow, resulting in one Create Event option. After clicking Create Event, hosts can select their event type: Single Session, Multiple Sessions, or Recurring Series Event. This simplifies and streamlines all creation flows into one event creation process for hosts.
• Expansion of Zoom Events availability
  Free events are now open to accept registrants from India.

New and enhanced features

• General features
  • Auto transfer/unlink events
    Zoom Events supports the migration of company assets from a user to another user. When unlinking a user’s company account, the Zoom account admin is prompted to move the assets from that user account to another user on the organization’s Zoom account. Once the assets are moved, the user is removed from the organization’s Zoom account and a free account will be created and linked to the user. When removing a user account, the Zoom account admin is prompted to move the assets from the user being removed to another user on the organization’s Zoom account. Once the selected assets are moved, the rest of the removed-user’s assets and data are cleared.
• Event setup features
  • Net Promoter Score (NPS) integration
    Net Promoter Surveys are now delivered to hosts as they are interacting with the Zoom Events platform to collect voluntary, anonymous feedback regarding hosts’ experiences with the product.
  • Blank date in the event card
    When creating a new event, the date fields in the event card will be blank so that the host can select their event dates and times. Previously, the event card already had dates filled out, causing an error for hosts.
  • Support for booth and session customization and configuration
    Sponsors and booth owners can use Expo Builder tools to brand, customize, and market their booths in expo. They can also preview the booth with their customizations. Previously, sponsors and booth owners were limited on customization options and branding for their booths.
  • Non-sponsored booths can add a Privacy Policy URL
    Sponsors and non-sponsored (exhibitor) booths now have the option to include the URL to their company’s privacy policy when editing their booth.
• Meeting/Zoom Webinar integration features
  • Auto-complete email addresses
    As the host types in an email address in an email field, the complete email address will appear and can be selected to complete the entry. The auto-completed email address feature only suggests users on the organization's Zoom account, or email addresses that the host has previously entered when adding users as special roles in their Zoom Events. The name associated with the email address will appear for reference.
• Attendee features
  • Improvements to survey visibility
    Hosts can enable new survey-related features designed to promote event and session-level surveys to aid in increasing the response rate to surveys.
  • Enhancements to displayed event interpreters
    There are several enhancements to displaying interpreters on a session tile. A session’s interpreters are listed—along with the language they are responsible for—in the session lobby. In addition, the session tiles now include the full names of the available languages that are interpreted during the session.
• Speaker features
  • New speaker landing page
    There are several enhancements to the speaker landing page. These enhancements are designed to simplify how speakers join events and edit their session details and speaker bio. Task notifications now alert speakers to edit their speaker bio and/or sessions in Zoom Events.
  • Email requirement for speaker roles
    This feature requires a speaker role to include an associated email address to ensure that all of the speaker role users for an event can receive important information and notifications regarding the event.
  • Apply Zoom Events Profile details to speaker bio
    Users invited to be a speaker can apply the information from their Zoom Event Profile to their speaker bio for the session they are speaking at, saving them time and eliminating repetitive work if invited to be a speaker at multiple sessions.
• Networking features
  • Recommended connections during event
    The matching feature provides an easy way for attendees to build their professional and social network by easily browsing through other attendee profiles and recommending other event attendees based on similar interests.
  • Networking directory in the People tab
    The conference lobbySpeakertab will be updated toPeopletab. In the People tab, attendees can view all event participants in the directory while they participate in a Zoom Event. Attendees may also search, sort, and order participants by priority based on special roles.
  • Enhancements to Networking Profile and profile creation flow
    There are several enhancements to Zoom Events networking to provide a more simplified process to manage and create user profiles. The landing page for Zoom Events users also includes design enhancements that make event navigation and contact management more organized. With these enhancements, users can easily watch past events, view connections’ profiles without leaving a page, include profile customization, and have an aligned and focused view of their events, chats, and connections when scrolling.
• Chat features
  
  • Private group chats
    Users can create private group chats with other users attending the event from anywhere in the event.
  • View Profile Cards of special-role users in chat
    The Profile Cards of special-role users in chat will appear when users hover over their avatar—located at the top of the chat—allowing the user to know more about them.
  • Private lobby chats
    Hosts can now have private lobby chats for select tracks or sessions. Hosts may create private group lobbies for invite-only or paid sessions without announcing these sessions to the public.
  • Sponsors automatically set as moderators of sponsor chat
    Sponsors are automatically set as sponsor moderators of their sponsor chat channel, and they can control the content of their sponsor chats.
  • Tablet support for Zoom Events chat in event and session lobbies
    Zoom Events chat on a web browser is now supported and on parity with chatting in a Zoom Event via the Zoom client.
  • Initiate 1:1 video calls from chat
    Users can initiate video calls from 1:1 chats. They will be directed to the client if a video call is initiated from the browser.
• Analytics features
  • Enhancements to the Survey & Polls charts and tables
    In the Survey & Polls tab, the survey table is updated and a new polls table is added to include more aggregated attendee survey and polling data. The survey table includes single-survey response rates. The polls table includes poll name/question, session name (which session conducted a poll), poll response rate per poll, and poll results. Hosts can export this aggregated attendee survey and polling data in a CSV report. Additionally, in the analytics Sessions tab, the Event Sessions table now includes average poll response rate per polls, number of surveys taken, and an option to download the session survey (and its responses).
  • Engagement data added to Attendee Report
    Additional columns for Session Attendance and Event Attendance Detail reports to provide additional in-meeting engagement data for the session attendance report provided to hosts.
  • Session PDF download data added to Session Detail table and Attendance files
    Hosts and users with access to the Analytics tab can see how many times PDFs in a session are downloaded in the session table, in addition to seeing who downloaded the PDFs in the attendee files.
  • Improved data refresh rate for CSV files
    The refresh rate of data sources and reports has been updated, giving hosts—at the time of download—access to a variety of CSV files that contain near real-time information for registration, attendance, and engagement.
  • Additional tracking added to attendance reports
    Two new columns—Source of RegistrationandUnique Identifier—have been added to the Registration Report, Event Attendance Details, and Session Attendancereports to provide additional tracking information. Source of Registration data comes from pre-registration guest information or public registration source tracking. Unique Identifierdata comes from pre-registration inputs.
  • Enhancements to the Analytics Overview tab
    There are several enhancements to improve the Analytics Overview tab’s landing page. In the Overview tab, additional data has been added to provide more useful information and provide customers with helpful data to guide their decisions regarding their event.
  • Enhancements to Event Session table
    There are several enhancements to improve visibility of the Event Session table. Hosts can now customize and filter session tables for relevant information. The Event Sessiontable is easier for users to find and access the additional information that is available within the table.
• Hub features
  • Manage when to publish session recordings in the lobby
    Hosts can control when they publish and display session recordings to the event lobby by enabling the Published toggle. Previously, the recordings were automatically published in the lobby as soon as they were available; hosts could not control this behavior.
  • Updates to verbiage related to recordings
    The following terms related to recordings have been updated to provide a better understanding of the toggle action:
    • For general recordings: When viewing recordings under the My Recordings section, the Publish column is now the Publish to Event column.
    • For recordings posted to a hub: When viewing the Recordings section under a hub, the List column is now the List on Hub column.
• Ticketing features
  • Status of sent registration and invitation emails
    Event organizers can see the status of registration and invitation emails—process of being sent or already sent—in addition to managing emails that failed to deliver from an event’s Registration tab.
  • First and last-name fields added to pre-registration
    Hosts can enter the first and last name of users they want to pre-register—manually or via a .csv file—for an event.
  • Updates to verbiage related to tickets
    The following terms under the Tickets tab have been updated:
    • The Tickets section is now Ticket Types.
    • The + Add Ticket button is now+ Add Ticket Type.
    • When adding a ticket, the Add Ticket title is nowAdd Ticket Type.
    • When adding a ticket, Ticket Name is nowTicket Type Name.
    • When adding a ticket, Set Ticketing Permissionsis nowSet Ticket Type Permissions.
• Payment & Billing features
  • Centralized billing control
    Account admins can enable or disable paid events and fundraising at the corporate account level within the Zoom Events platform. Additionally, a payment method and billing address can be selected at the hub level.
  • Support for post-registration payout
    Payout for an event occurs after the post-registration period for a ticket type ends. Previously, payout for an event occurred after the event ended.
  • Payment card Authorization and Capture occurs at the same time
    The card authentication and payment capture will occur at the same time. As a result, paid ticket registration, only using PayPal, will open to registrants 26 days before the event starts. Previously, paid ticket registration (using PayPal) was 28 days before an event began, and the card authentication and payment capture lagged 2 days after each other.
  • Renaming of payment and billing terminology at the hub and account level
    Several payment and billing terms at the hub and account level have new names.
    • Account level
      • The Corporate-level heading is renamed to Organization.
      • Under the Billing Management tab, the Payment Methods tab is renamed to Payout Methods.
      • Under the Billing Management tab, the Billing Address tab is renamed to Billing Information.
    • Hub-level Billing Management tab
      • The Payment Methods tab is renamed to Payout Methods.
      • TheBilling Addresstab is renamed to Billing Information.

Resolved issues

• Minor bug fixes

Release notes for OnZoom

New and enhanced features

• Payment & Billing features
  • Payment card Authorization and Capture occurs at the same time
    The card authentication and payment capture will occur at the same time. As a result, paid ticket registration, only using PayPal, will open to registrants 26 days before the event starts. Previously, paid ticket registration (using PayPal) was 28 days before an event began, and the card authentication and payment capture lagged 2 days after each other.
  • Support for post-registration payout
    Payout for an event occurs after the post-registration period for a ticket type ends. Previously, payout for an event occurred after the event ended.

Resolved issues

• Minor bug fixes