• Release notes for Web
• Release notes for PWA
• Release notes for Zoom Phone
• Release notes for Zoom IQ for Sales
• Release notes for Outlook add-in
• Release notes for Zoom Whiteboard

Release notes for Web

Changes to existing features

• Invite limit added for webinar panelists
  The number of panelists that can join a webinar is determined by the host’s meeting capacity. A new limit is introduced for how many people the host can invite as panelists to each session. This limit is set to twice the number of allowed panelists. This does not impact existing invite lists.
• Cloud recording storage updates
  Cloud recording storage limits will be expanded to 5GB per licensed user on Pro and Business accounts. Previously, Pro and Business accounts had 1GB of cloud recording storage per license.

New and enhanced features

• Administrator features
  • User profile card includes link to join PMI
    Account owners and admins can allow users to join others’ personal meetings directly from their profile card on the Zoom client. This setting is available at the account level, and this feature must be enabled by Zoom.
  • Allow participants to view profile cards in a meeting
    Account owners and admins can enable a setting to show participant profile cards in meetings. When enabled, participants can quickly view additional information about other participants, such as their title, local time, and personal notes, by hovering over their avatar or clicking on their video panel and selecting View Profile. Profile cards for unregistered users will not be visible. For external users, participants can click a button to connect with them, and once connected can see their profile information. This setting is available at the account level and requires client version 5.11.0 or higher.
  • Restrict which groups can create channels
    Account owners and admins can restrict which groups can create public and/or private channels. This setting may impact new and existing groups, and if a user belongs to two or more groups, the most restrictive setting will apply. This setting is only available at the group level and requires client version 5.11.0 or higher; it does not have backward compatibility. Changes will not take effect immediately; users must sign out and sign back in for this change to take effect.
  • Set content rating restrictions for GIF images
    Account owners and admins can restrict certain GIF images in Zoom Chat based on GIPHY’s content rating system. Content ratings include G, PG, PG-13, and R. The default content rating is G. This setting is available at the account level and requires client version 5.11.0 or higher.
  • Suppress deleted or deactivated user notices in chats and channels
    Account owners and admins can choose to suppress notices in chats and channels when users are deleted or deactivated from the account. This setting is available at the account level and requires client version 5.11.0 or higher; it does not have backward compatibility.
  • Configure different local retention policies at the group level
    Account owners and admins can set group-specific local storage policies when creating a new group or editing an existing one. Group-specific local storage periods will override any account-level local retention policies, unless it’s locked at the account level. If a user belongs to multiple groups, the most restrictive policy applies. This setting requires client version 5.11.0 or higher.
  • Configure cloud retention policies at the channel level
    Account owners and admins can set channel-specific cloud storage policies when editing a channel in the web portal. Channel-specific cloud storage periods will override any account- or group-level retention settings, unless it’s locked or disabled at the account level.
  • Support for Chat Etiquette policies in Webinar Q&A
    When admins apply Chat Etiquette policies to in-meeting/webinar chat, these policies also apply to webinar Q&As. When enabled, users are notified when their webinar Q&A messages trigger Chat Etiquette policies. Webinar attendees must be on client version 5.11.0 or higher for Chat Etiquette policies to apply to webinar Q&A.
  • Support for translated captions
    Account owners and admins can enable Translated Captions, which allows users to enable automated translated captions in language pairs in meetings; it also provides a speaking language list and translation language list. These settings are available at the account, group, and user levels. This feature is only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts.
  • Enhancements to Operation Logs
    Account owners and admins can review and export an audit log that contains a list of all admin actions. The new actions where an audit happens are any time an admin views personal data and reports, shares recordings, exports data, and manages user activities. This enhancement allows the admin to export this data in the Operations Log. This feature is enabled by default.
  • Setting added to allow multiple participants to screen share
    Account owners and admins can enable a setting in the Zoom web portal to allow multiple participants to screen share simultaneously, which allows hosts to enable this feature when scheduling a meeting. Previously, hosts could only enable this setting once the meeting had started.
  • Support for multiple screen sharing in webinars
    When enabled, the new setting in the Zoom web portal to allow multiple participants to share simultaneously also applies to Zoom Webinars, and is available for the host and panelists to provide webinar attendees with the experience of viewing simultaneous presentations. Webinar attendees can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages. This feature requires client version 5.11.0 or higher and is not supported in webinars using Backstage.
• Integration features
  • Support for impersonation account with Exchange calendar and contacts integration
    Account owners and admins using Exchange 2016 for their calendar and contacts service can use Exchange Web Services to set up an impersonation account that will allow users to automatically sync meetings without additional signing in.
  • Enhancements to authorization for Zoom Chat third-party cloud storage
    When using SharePoint or Box for Zoom Chat cloud storage, admins and users can re-authenticate to sign in with a different account. Previously, admins and users could not sign out and re-authenticate.
  • Enhancements to the Mio Chat Interoperability integration
    Beginning with client version 5.11.0, basic users cannot send, share, or react to chats in universal channels where Mio is being used, but they can still join and view messages in the channels. Basic users also can’t direct message users on other platforms. Admins that want to allow users to chat with users on other platforms through Mio must ensure that the users are licensed. If an admin removes a license from a user on the web portal, it will disable interoperability for any channels where that user is the channel owner.
• Developer features
  • Enable 1080p for Video SDK accounts
    1080p is enabled for all Video SDK accounts, including existing accounts and newly provisioned accounts. The specific platform still needs to support it to fully utilize this resolution.
  • Support for subsessions (breakout rooms) for Video SDK accounts
    The Subsession feature is enabled for all Video SDK accounts, including existing accounts and newly provisioned accounts. Subsessions are breakout rooms that split the meeting into different sessions, and allow the host to assign participants to subsessions when scheduling, broadcast messages to participants, edit subsessions when they’re open, and view activity statuses of participants in subsessions.

Resolved issues

• Minor bug fixes
• Security enhancements

Release notes for the Zoom PWA

New and enhanced features

• General features
  • Dedicated audio and video settings pages
    PWA users can access dedicated settings pages for audio and video controls in the PWA. These pages are designed to align with the desktop settings for a more consistent user experience.
  • Enhanced PWA contact list
    Viewing your list of contacts on the PWA will now more closely resemble the desktop contact list, including contact groups created by your account admins.
• Meeting/webinar features
  • Persistent Gallery view after pinning
    Participants in Gallery view are returned to Gallery view after pinning and unpinning a video, rather than switching to Speaker view after unpinning a video.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding failed cloud recording connection notifications
• Resolved an issue regarding muting original audio when using language interpretation
• Resolved an issue regarding 24-hour time format

Release notes for Zoom Phone

New and enhanced features

• Administrator features
  • Alerts and notifications
    Route group, devices and call queue alerts and notifications are now located under Account Management to better align with other products. Account owners and admins with privileges can add alerts for different modules, such as Route Group and Device Management, to be notified at desired time intervals. If using Power Pack, admins can additionally set up alerts for call queue management and generate reports to identify alerts according to severities.
  • Call waiting
    Account owners and admins can choose different options when a user is busy in another call and another call is waiting to be answered by that user. In addition to the default holding/ending/dismissing the call, the setting can be changed to forward the call to voicemail/videomail or another extension/external number/external contact, to play a message then disconnect, or play a busy signal.
  • Enhancement to personal voicemail and videomail
    Account owners and admins can allow their users to share their voicemails as part of their policy when download is disabled for those users.
  • Enhancement to call and recording logs
    Account owners and admins can view call and recording log details to show all  participants.
  • Enhancement to call handling
    Account owners and admins have now access to more granular options for call handling, forwarding and overflow. In addition to being able to add external numbers, the call handling settings at the user  level allow admins and users to forward the call to external contacts. The overflow settings allow forwarding calls to external numbers in addition to the current settings.
  • Enhancement to BYOC routing rules
    The routing setting, Directory Backup Routing Rules has been renamed Routing Rules to better classify SIP group and route group as BYOC. This provides better plan flexibilities to admins. SIP groups will be mandatory for any BYOC numbers moving forward. For forwarded calls, the original calling number will be sent instead of the called number.
  • Enhancement to Host Desking timeout session
    This feature enables Admins to configure additional Hot Desking Session Timeout settings.  The available Time Out values have been extended to include additional options of 5, 10, 15 and 30 minutes. Furthermore, these settings are now available to be configured on a per site basis.
  • Enhancement to templates for auto receptionist and call queue
    Templates for auto receptionist and call queue now support modular configuration for business hours and call handling, closed hours and call handling, and holiday hours. “Modular” means that you can selectively apply any of these parts of the template to your targets without impacting other settings, so for example you can push a schedule of Holidays and/or an update a Greeting to target auto receptionists and call queues, without impacting anything else. Previously only business hours supported the modular format.
  • Enhancement to emergency location detection
    The nomadic emergency services feature has been enhanced to help customers that use NAT (network address translation) and/or VPN (virtual private network) topologies. One enhancement allows you to specify that both the public IP AND private IP address/subnet must both match before considering a given location to be ‘detected’ – this is particularly important for NAT topologies where multiple buildings might have the same public IP address but different private IP subnets.  The other enhancement is an Excluded Location, which means “if a user’s network data matches <these> values, consider the user to still be in an unknown location” i.e. this location is ‘excluded’ from automatic location detection. This is particularly important for VPN topologies when the IP address of users cannot be relied upon to determine user locations and wireless access point (BSS_ID) data is not available. When configuring emergency location information, admins can define one or more Excluded Locations for each site. The two features can be used in combination, to define minimum match criteria for Excluded locations, as well as for regular locations.  Location related error checking has also been enhanced: For personal locations, a warning is provided if a user-created personal location appears to duplicate an existing company location. For company locations, warnings are provided if the IP address format appears to be incorrect, or if the same emergency address is being used in multiple locations. This feature set must be enabled by Zoom.
  • Enhancement to international calling policy settings
    Customers now have the option to call out to Satellite phones and other special destinations using a BYOC carrier (and limited to BYOC). This can be enabled at the account, group, site and user levels.
• Devices
  
  • Supported feature
    • Poly Edge-B series IP Phones now support hot desking.
    • AudioCodes 450HD, C450HD now support conference barge for Shared Line Group (SLG), barge/listen/whisper/take-over (BLWT) for Shared Line and privacy mode for shared lines.
  • Certified devices
    Zoom Phone supports the following devices. Account owners and admins can add these devices to the Zoom web portal as part of the provisioning process.
    • Grandstream GRP26 series
      • GRP2601, GRP2602, GRP2603, GRP2604 series
    • Cisco 8800 series
      Note: Audio only is supported at this time
      • 8845-3PCC, 8865-3PCC
    • Cisco Multiplatform (MPP) Analog Telephone Adapter series ATA 191, 192
  • Firmware upgrades
    The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade firmware.
    
    • AudioCodes
      • 450HD, C450HD, RX50
    • Poly
      • VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601
    • Yealink
      • CP920, CP925, CP960, CP965
      • T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T48U,T53W, T54W, T56A, T57W, T58A, T58W
      • VP59
      • W60P, W70B, W80DM, W90DM, W73H

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where licenses were not syncing with assigned licenses
• Resolved an issue where updating the site code was not updating the contacts
• Resolved an issue where user with Zoom Phone license not showing under users and rooms in Phone System Management
• Resolved an error -1 when an agent checked call records by phone number for a period of more than 1 to 2 days
• Resolved an issue where the number of templates created did not show the correct number when binding
• Resolved an issue where automatically deleting an inactive user did not permanently delete

Release notes for Zoom IQ for Sales

New and enhanced features

• Administrator features
  • Microsoft Dynamics 365 Integration 
    Account admin can integrate your Microsoft Dynamics 365 account with Zoom IQ for Sales, so that deal progress data can be synced with Zoom IQ and provide additional analytics. 
  • Admin control of Zoom Phone call analytics
    Admins can enable Zoom IQ to analyze calls recorded through Zoom Phone. Admins can control auto-analyze based on call duration, as well as whether to exclude calls with internal participants.
  • Enhanced IQ Teams searching 
    Admins can easily find a team based on the member or manager name and make changes as needed.
• User features
  • Zoom IQ analytics for Zoom Phone calls
    Recorded Zoom Phone calls can be analyzed by Zoom IQ to provide conversational metrics similar to meeting recordings. Additional analytics filters allow users to view charting for Meetings only, Phone conversations only, or both Meeting and Phone conversations.
  • Video and audio player style change
    Optimized Play bar and enhanced overall user experience when using video and audio player.
  • Segment edits
    Added capability to edit segments and provide feedback to correct smart chapters. This allows you to re-segment and name smart chapters to correct erroneous or low quality segments and titles.
  • Optimized creation of smart playlist
    This enhances the user experience when creating a smart playlist.

Resolved issues

• Minor bug fixes
• Resolved an issue with not seeing Conversations that are more than 30 days

Release notes for Outlook add-in

New and enhanced features

• Support for custom manifest builder
  Account owners and admins of Enterprise accounts can download the Outlook add-in and manifest file from the Download Center. The custom manifest builder is helpful for admins to download the file when pre-configuring their SSO domain, or when the Outlook add-in cannot connect to Azure.

Resolved issues

• Minor bug fixes

Release notes for Zoom Whiteboard

New and enhanced features

• User features
  • Add additional shapes for Zoom Whiteboard 
    Additional shapes can be created to facilitate flow charts, data flow diagrams, and organization charts. These shapes can be added and edited in the out-of-meeting Whiteboard experience.
  • Whiteboard Templates 
    Templates can be used to create a whiteboard and or inserted on existing whiteboards while out of meeting. Whiteboards with templates can be viewed in-meeting. This feature will not be immediately available, as it is dependent on a backend server update scheduled for June 29.