Release notes for May 21, 2022

• Release notes for Web
• Release notes for Zoom Contact Center
• Release notes for Outlook add-in
• Release notes for Zoom Events

Release notes for Web

Note: This release was originally scheduled for May 22, 2022.

Changes to existing features

• iOS sharing included in Zoom Client for Meetings download package
  The Zoom Client Plugin for Sharing iPhone/iPad download package was merged into the Zoom Client for Meetings download package available on the Download Center. Previously, users were required to download the packages separately.

New and enhanced features

• Administrator features
  
  • Create contact groups directly in the web portal
    Account owners and admins can directly create contact groups in the web portal without group settings. They can select which contact groups to display in their Zoom client as well as their contact group privacy settings. This is only available on accounts with the New Admin Experience enabled. Users must be on client version 5.7.6 or higher to see these contact groups. Account owners and admins can also use SAML mapping to add contact groups.
  • Enhancements to language interpretation
    Account owners and admins can choose if they want to allow participants to speak in a listening channel when language interpretation is enabled. This setting is available at the account, group, and user levels. This feature must be enabled by Zoom.
  • Specify approved file types and file size limits between internal and external users
    Account owners and admins can use file transfer controls to specify the file types and file size limits that their internal users can send and receive from external users. These controls can apply to 1:1 chats, group chats, and channels. Once enabled, this setting will only impact new files, not existing files. This setting is available at the account and group levels. Additionally, the Chat History user activity report shows when a file was restricted from access to your internal users.
  • Assign both Zoom Events license and Zoom Webinars license to a user
    Account owners and admins can assign both a Zoom Events license and a Zoom Webinars license to a user. Zoom Events capacity will be limited by the Zoom Events license. The capacity of scheduled webinars will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license. Previously, users could not be assigned both Zoom Events and Zoom Webinars licenses.
  • Allow or prevent users from managing saved polls and quizzes
    If polling is enabled, account owners and admins can enable or disable the ability for users to manage their own saved polls library. Previously, this was enabled by default if polls were enabled.
  • Enable or disable video and screen share for a Personal Audio Conference
    Account owners and admins can enable or disable video and screen share for participants in a Personal Audio Conference (PAC). These settings are available at the account, group, and user levels, and must be enabled by Zoom.
  • Customize the end-of-meeting experience feedback survey
    Account owners and admins have more control over the end-of-meeting experience feedback survey when a user clicks the Thumbs Down icon. Admins can enable or disable the text field for user feedback and/or enter a customized message for users, such as a phone number to their organization’s IT department. Customization options are only available at the account and group levels, and participants must be on client version 5.10.6 or higher.
  • Enhancements to web recording analytics
    Guests who view recordings and do not provide their emails to the host will not be displayed in the recording analytics; their email will be hidden.
  • Limit removed for cloud recording usage report
    When account owners or admins export the cloud recording usage report to a CSV file, a full report of every user on the account is included. Previously, account owners and admins could only export up to 5,000 records from the cloud recording usage report. 
• User features
  • Enhancements to set playback range and recording highlights
    When users set the playback range on a cloud recording, the original files selected by the user (audio and transcripts) are also trimmed and the trimmed version will overwrite the original recording file. Users can always restore the original version if needed. When a recording highlight is created and saved as a new file, the audio transcript file and closed caption file are cut at the same time. This feature is in beta and must be enabled by Zoom.
  • Enhancements to polling and quizzing CSV exports
    Hosts can export poll or quiz results as a CSV that replicates the visual layout of the in-meeting poll report. The CSV export layout has been improved for optimal formatting and readability.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where LTI Pro users were unable to download multiple recordings

Note: The Select Switzerland data center for Communications Content storage location feature was pulled from release due to issues with deployment and will be available in another upcoming release.

Release notes for Zoom Contact Center

Changes to existing features

• Opt in/out of queues privilege
  The Opt in/out of queues privilege in role management is disabled by default for the Agent default role.

New and enhanced features

• Administrator features
  • Flow editor version control
    Account owners and admins can create multiple versions of flows and view previous versions of saved flows. They can also roll back to and publish a previous version of a flow.
  • Send Media widget for video channel
    Account owners and admins can add and configure the Send Media widget for video engagements to display video or image content to consumers.
  • Collect Input widget for video channel
    Account owners and admins can and configure the Collect Input widget for video engagements to prompt and collect input from consumers.
  • Retry option in HTTP widget
    Account owners and admins can configure the max attempts to retry HTTP GET requests when configuring the HTTP widget.
  • Enhancements to event scripts in flow editor
    Account owners and admins can define handling for various engagement events directly in the flow editor.
  • Callback for voice engagements
    Account owners and admins can enable callback for voice engagements to allow users to request a callback while in the queue. This feature must be enabled by Zoom.
  • Callback information in engagement and agent logs
    Account owners and admins can view callback information in engagement and agent logs to see what voice calls requested a call back and received one successfully. This feature must be enabled by Zoom.
  • Advanced attributes for consumer routing profiles
    Account owners and admins can use the following advanced attributes when configuring consumer routing profiles:
    • Skill
    • Entrance time into the queue
    • Address book - List of contacts
  • Enhancements to campaigns
    There are several enhancements to chat campaigns to make it easier for account owners or admins to implement web chat on a website:
    • Relevant engagement settings have been moved to campaigns.
    • More settings for campaigns to improve management like time zone, entry points, and display name.
  • Video campaigns
    Account owners and admins can create video campaigns to allow consumers to initiate a video engagement from a website. They can configure the design of the video call invitation CTA and customize where the video call invitations are presented on a website.
  • Input to skills mapping widget
    Account owners and admins can map inputs to skills for exits for the following widgets. This will enable skills-based routing using agent routing profiles.
    • Condition widget (all channels)
    • Route To widget (all channels)
    • Collect Input widget (voice channel)
  • Outbound SMS real-time reporting
    When outbound SMS is enabled, account owners and admins can view the SMS real-time analytics dashboard to see related KPIs.
  • Real-time engagement details (chat, voice, video)
    Supervisors and agents can see the real-time customer journey for engagements that pass between more than one agent or queue.
  • Enhancements to engagement log
    Account owners and admins can use the engagement log to view information on callback, SMS, and chat events. There are also UI enhancements to contain better event names and provide contextual information about events.
  • Quality of Service Dashboard for voice engagements
    Account owners and admins can view the Quality of Service Dashboard for voice engagements to see quality of service patterns and troubleshoot network and connectivity issues.
  • Agent opt-in/opt-out log
    Account owners and admins can view the agent opt-in/out log to view all opt-in and opt-out events with the associated queue and timestamps.
  • Outbound real-time call KPIs
    Account owners and admins can view the Outbound Call Monitor widget in the real-time analytics reports to view KPIs for outbound voice calls.
  • Time zone on dashboards and reports
    Filters and data in historical dashboards and reports display the associated time zone set in the account owner’s or admin’s profile settings.
  • Flow information for real-time voice analytics
    Account owners and admins can view the associated flow display name, version, flow duration, and exit widget when viewing the real-time analytics dashboard for the voice channel.
• Agent features
  • Identify associated queue for voicemail inbox
    Agents and supervisors can easily view the associated queue when viewing voicemails in their inbox. They can also sort and filter the inbox by queue name.
  • Persistent chat experience for consumers
    The end consumer chat experience has been improved so that chat engagements persist when they open the same website from a different window or chat; or they close and re-open the website.

Resolved issues

• Minor bug fixes

Notes: The Notification prompt for video engagements enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

Release notes for Outlook add-in

Note: This release was originally scheduled for May 22, 2022.

New and enhanced features

• Phone integration with Outlook add-in
  With the phone integration, users with a Zoom Phone license can easily call their Zoom contacts directly from the Outlook add-in. From the Outlook web interface, users can call contacts from Microsoft 365 contact cards, click-to-dial highlighted phone numbers in emails, and sync their presence.

Resolved issues

• Minor bug fixes
• Resolved an issue where customers received an incorrect error when trying to view meeting information for a recurring meeting with no fixed time

Release notes for Zoom Events

Note: This release was originally scheduled for May 22, 2022.

Changes to existing features

• Assign both Zoom Events license and Zoom Webinars license with a larger capacity to a user
  Users can hold separate licenses for Zoom Events and Zoom Webinars with larger capacity. With the Zoom Events license alone, the user will be able to schedule stand-alone Zoom webinars through the web portal, too. Zoom Events capacity will be limited by the Zoom Events license. The capacity of stand-alone Zoom Webinars scheduled through the web portal will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license. Additionally, admins will receive clear instructions when assigning, removing, and reassigning licenses to users within the account. Previously, users could not be assigned both Zoom Events and Zoom Webinars licenses.

Resolved issues

• Minor bug fixes