<h2><a href="https://support.zoom.us/hc/en-us/articles/4426808975117" target="_self" rel="noopener noreferrer nofollow">Release notes for Zoom Contact Center</a></h2> <h3>New and enhanced features</h3> <ul><li> <strong>General availability of Chat and SMS<br /></strong>Account owners and admins can create or edit chat and SMS channel flows to determine how inbound chat and SMS messages are routed.</li></ul>