• Release notes for Web
• Release notes for PWA
• Release notes for Zoom Events
• Release notes for OnZoom
• Release notes for Outlook add-in
• Release notes for Zoom Phone
• Release notes for Virtual Room Connector
• Release notes for Zoom Whiteboard

Release notes for Web

New and enhanced features

• Administrator features
  • Chat Etiquette Tool
    Account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom Chat and/or in-meeting and webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level, and can be activated at the account or group level. Admins can create up to 50 policies on the account. This feature requires client version 5.6.0 or higher.
  • Bulk update SSO users’ email addresses
    Account owners and users with proper role permissions for editing user information can bulk update email addresses for users with the SSO login type through CSV file import. This feature must be enabled by Zoom.
  • View Children’s Education Status reporting for all sub accounts
    Account owners and admins on bulk license accounts can easily view a report that shows the Children’s Education Status information for all of their sub accounts.
  • Support for archiving configuration settings at the group level
    Account owners and admins can set archiving configurations at the group level. Previously, archiving configurations were only available at the account level.
  • Data center for dial-in and call out numbers
    When account owners or admins customize the dial-in numbers available for meetings, they can see the associated data center regions that are used to route calls. In addition, when customizing the call out numbers available for meetings, the list of available countries/regions is no longer impacted by the account’s enabled data centers.
  • Currency in usage reports
    Account owners and admins can see the associated currency they are billed in when viewing audio conferencing usage reports. Previously, all amounts were displayed in US dollars.
  • Control email notifications for recording transcription
    Account owners and admins can control if email notifications are sent when cloud recording transcriptions are done processing. This setting is available at the account, group, and user level; and can be locked at the account or group level. This setting is also enabled by default.
  • Support for Gesture Recognition
    Account owners and admins can enable or disable Gesture Recognition, which allows for visual hand gestures, such as a raised hand, to automatically display a corresponding meeting reaction. This feature currently supports Raise Hand and Thumbs Up reactions and requires client version 5.10.3 or higher. This setting can be enabled and locked at the account and group levels. This setting is disabled at the client level by default.
  • Separate settings for manual and automated captions
    Account owners and admins can enable or disable manual captions and automated captions (live transcription) separately. Admins might want to turn off manual captions as it can be a way for users to potentially “chat” during a meeting. Previously, these two features were controlled using one setting.
  • View breakout room activities from main session
    Account owners and admins can enable a breakout room option to allow hosts to view the level of activity in each open breakout room. Hosts and co-hosts can quickly view participants’ audio and video status, if they are sharing their screen, and any active reactions or nonverbal feedback. Once enabled, participants are notified before they join the breakout room that their activity status is shared with the host and any co-hosts. This setting is available at the account, group, and user levels. This feature requires hosts and participants to have client version 5.10.3 or higher for activity statuses to appear.
  • Customizable user questionnaires in Workspace reservation
    Account owners and admins can enable and create a Reservation Questionnaire and a Pre-Check In Questionnaire for employees to answer when using Workspace reservation. The Reservation Questionnaire is presented to users when making a reservation, while the Pre-Check In Questionnaire is emailed to users a set amount of time prior to the start of their reservation. Admins can set up the questionnaires at the account level or subsequent location levels.
  • Workspaces dashboard
    Account owners and admins can access the Workspaces dashboard to view and download metrics associated with Workspace reservations. Metrics include reservations made, questionnaire results, check-in rates, workspace utilization, and popular rooms and desks.
• User features
  • Enhancement to Waiting Room participants order
    Hosts can choose to sort participants in the Waiting Room in chronological or alphabetical order. This option is available in the list of Waiting Room Options at the account, group, and user levels, and requires desktop client version 5.10.3 or higher.
  • Central library of polls
    Users can manage a central library of polls for meetings. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the existing "Personal Meeting (PMI) polls"; polls created here will only appear in PMI meetings.
  • Introducing: Zoom Whiteboard
    We’ve redesigned our virtual whiteboarding experience to bring you the all-new Zoom Whiteboard, a cross-platform visual collaboration solution that’s built right into Zoom Meetings, the Zoom desktop client, and the Zoom web portal. With Zoom Whiteboard, you can brainstorm and collaborate on a persistent, expandable, digital canvas. Manage, share, edit, and duplicate Whiteboards directly from the Zoom web portal, for access to Zoom Whiteboard anywhere.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where the passcode changed when a meeting was converted to a webinar
• Resolved an issue where an error code for expired webinars did not support a customized error message

Release notes for PWA

New and enhanced features

• Meeting/webinar features
  • Support for multi-spotlight for cloud recordings
    Cloud recordings will recognize and record up to 9 spotlighted participants in a meeting or webinar.
• Meeting features
  • Central library of polls
    Users can manage a central library of polls for meetings. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the existing "Personal Meeting (PMI) polls", instead polls created here will only appear in PMI meetings.
  • View Breakout Rooms activities from main session
    Hosts can get an idea of how active their breakout rooms are by viewing the list of open breakout rooms. Each participant in those breakout rooms will show their current video and audio status, if they are sharing their screen, and any active reactions or nonverbal feedback.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the Ask for Help option not appearing when participants are manually or automatically assigned.
• Resolved an issue regarding chat disappearing when moving in-and-out of breakout rooms.

Release notes for Zoom Events

Changes to existing features

• Enhancements for Expo maximum capacity
  Newly enhanced capacities allow for the following capacities:
  • 100 sponsored booths
  • 200 non-sponsored booths
  • Up to 300 maximum total Expo booths per event
  • 20 maximum sponsor representatives per sponsor
  • 20 maximum booth representatives per booth owner
  • Up to 1,500 concurrent users on the Expo floor
• New Zoom Events minimum client version
  Zoom Events’ basic minimum version is now 5.7.6. Other updated client versions are recommended for both the host and attendee for access to the latest Zoom client features and enhancements.

New and enhanced features

• General features
  • Sponsor representatives available for any sponsorship tier
    The ability to add sponsor representatives is now available for all sponsorship tiers. Previously, only the Platinum sponsorship tier had the functionality to add sponsored representatives.
  • Enhancements to email notifications
    There are several enhancements to the Zoom Events email notifications to ensure that the wording, design, and logic are consistent with the Zoom Events platform. Zoom Events email notifications have been enhanced for clarity.
• Event setup features
  
  • Allow lobby to open to special roles
    Once an event is published, special roles will be able to access the conference lobby. They can access the event lobby before the event’s start time to start practice sessions and view event details.
  • Enhancements to live streaming and recording enablement
    Hosts can now enable live streaming and recording settings after a ticket has been sold for published events that have not taken place yet.
• Meeting/Zoom Webinars integration features
  • Increased maximum number of polls and poll questions
    Zoom Events webinar sessions now allow up to 50 polls, up to 10 questions per basic poll, and up to 50 questions for an advanced poll/quiz. Zoom Events’ advanced polling feature now aligns with the web portal’s advanced polling feature.
• Hub features
  • Hide host mentions on the hub public profile page
    Hub public profile pages no longer display the Hosts tab and the number of hosts associated with that hub. Users in Organizer Mode will still be able to view this number under Hub Users. Hub public profile pages no longer display the number of events on the Events tab.
• Payment and billing features
  • Separate paid event creation from paid ticket creation
    Hosts can now schedule paid events on any date. Only the attendee paid ticket registration is limited by the hub’s payment provider requirements:
    • PayPal: 29 days
    • Stripe (users in the US): 12 months
    • Stripe (users outside of the US): 89 days

      Availability for the paid ticket registration will follow the payment provider’s requirements. Attendees can now view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available. Previously, hosts were limited and could not schedule their paid events beyond their hub’s payment provider scheduling requirements.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where a single-session event’s capacity was limited by a Zoom Meetings license rather than a Zoom Events license.
• Resolved an issue in Webinar Backstage where lobby live streaming continued and the session Join button was not grayed out after the host or speaker clicked End webinar for all.
• Resolved issues with outdated Zoom Events emails by changing current email wording, removing unimportant sections, and fixing broken logic for all Zoom Events users.

Release notes for OnZoom

New and enhanced features

• Event setup features
  • Enhancements to live streaming and recording enablement
    Hosts can now change live streaming and recording enablement settings after a ticket has been sold for pending events that have not taken place yet.
• Payment and billing features
  • Separate paid event creation from paid ticket creation
    Hosts can now schedule paid events on any date. Only the attendee paid ticket registration is limited by their OnZoom host account's payment provider requirements:
    • PayPal: 29 days
    • Stripe (users in the US): 12 months
    • Stripe (users outside of the US): 89 days

      Availability for the paid ticket registration will follow the payment provider’s requirements. Attendees can now view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available. Previously, hosts were limited and could not schedule their paid events beyond their OnZoom account’s payment provider scheduling requirements.

Resolved issues

• Minor bug fixes

Release notes for Outlook add-in

Resolved issues

• Minor bug fixes
• Resolved an issue for users authenticating through single sign-on

Release notes for Zoom Phone

Changes to existing features

• Default carrier change for BYOC emergency calls
  New customers utilizing BYOC will automatically use Zoom as the emergency carrier for calls placed from US and Canada BYOC numbers. Existing BYOC customers will see an in-product announcement describing the pending change to use Zoom by default for emergency calls placed from US and Canada BYOC numbers. Customers can either opt-in immediately, contact Zoom to be exempted from this change, or can simply wait for the change to take effect automatically in May. To be exempted from the change, customers can specifically request that the option to “Enable to choose target carrier for Emergency Calls placed by BYOC Numbers” be enabled for their account; this will enable customers to choose their BYOC carrier for this purpose for each Zoom Phone site.

New and enhanced features

• Administrator features
  • Phone & Devices Dashboard
    Account owners and admins can view online/offline phones, assigned/unassigned phones and users with phones using the Zoom Phone dashboard.
  • Enhancement to Call delegation
    Account owners and admins can add up to 32 delegates to a call delegation (up from 15). This increase limit must be enabled by Zoom Technical Support.
  • Enhancement to SMS messaging
    To stay within the 10DLC parameters set by mobile carriers, account owners and admins can add the ability for a mobile subscriber to opt out of receiving a message by replying STOP to an SMS/MMS message and to re-enable receiving messages by responding with any message.
  • Enhancement for Zoom Phone role
    Account owners and admins can assign the voicemail notification by email privilege to some of their Zoom Phone admin roles. This permission allows admins to manage voicemail notifications by email. Previously this permission was part of the Other features privileges.
  • Common Area calling package for Zoom Rooms
    When account owners or admins add Zoom Phone services to Zoom Rooms, the default base package is the new Zoom Room Common Area package. This package is only available to Zoom Rooms, and is functionally equivalent to the Zoom Phone Common Area package. There is no additional charge or action required, since it’s automatically built into the provisioning workflow. With this new package, Zoom Rooms can be configured, depending on the account’s plan subscriptions, to make and receive outbound calls; assigned calling plans; and other features which weren’t previously available. This is effective for all new Zoom Rooms. Existing Zoom Rooms with a default Zoom Phone Basic package will be automatically upgraded to the new Zoom Room Common Area package. Existing Zoom Rooms will not lose any functionality.
  • Enhancement to call logs
    Department and Cost center now appear in call history logs as a search filter and as an item in the call log report.
  • Enhancement to call queue historical dashboard
    Account owners and admins can see and export call queue report data 30 minutes after receiving a call. Previously, this report was available within 24 hours.

• Devices
  • Certified devices
    Yealink T48U IP phone is now supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
  • IP Phone hyperlink
    Hyperlinks to the IP Phone Web Page are now provided in the web portal so account owners and admins can click on an IP address link to quickly open the web interface of their device for faster administrative troubleshooting. The hyperlink of a device is accessible in the Phones & Devices page, as well as the User Settings and Phone page of a user. Please note that Web Interface must be enabled at the account level settings, and the admin’s device and IP phone need to be on the same network and the device must be provisioned via assisted provisioning.
  • Supported user feature
    Ability for users to park an active call to a specific call park extension by pressing the preconfigured line key on their phone screen. The following devices are supported:
    • Yealink
      • T27G/ T31P/ T31G/ T33G/ T43U/ T46U/ T42S/ T46S/ T48S/ T53W/ T54W/ T57W/ CP925/T58W/ VP59/ T56A/ T58A/ CP960/ CP965
    • AudioCodes
      • C450HD/ 450HD/ 445HD
  • Firmware upgrades
    The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade firmware.
    • AudioCodes
      • 445HD, 450HD, C450HD, RX50
    • Yealink
      • CP920, CP925, CP960, CP965, T27G, T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T48U, T53, T53W, T54W, T56A, T57W, T58W, T58A, VP59

Resolved issues

• Minor bug fixes
• Resolved an issue where searching details in the Nomadic Emergency Services in the Zoom Phone dashboard returned different results if typing upper and lower cases for names

Release notes for Virtual Room Connector

Changes to existing features

• Support for starting archiving using the Host Key
  Devices that claim host rights using the host key after joining a meeting will now be able to use the archive feature. Previously, users had to utilize the join on behalf feature, to use archiving when joining from a SIP/H.323 device.
  

Resolved issues

• Minor bug fixes
• Security enhancements

Release notes for Zoom Whiteboard

• Introducing: Zoom Whiteboard
  We’ve redesigned our virtual whiteboarding experience to bring you the all-new Zoom Whiteboard, a cross-platform visual collaboration solution that’s built right into Zoom Meetings, the Zoom desktop client, and the Zoom web portal. Admins can restrict access to saving Whiteboards to the cloud for both in-meeting and out-of-meeting use, as well as exporting Whiteboard content.