Changes to existing features
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Administrator features
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Enable Language Interpretation by default
Account owners and admins can enable the Language Interpretation feature by default when scheduling Zoom meetings. Previously, when scheduling a new Zoom meeting, the Language Interpretation feature was always off by default. -
Change to Dashboard statistics
In Dashboard, the Toll-free Minutes tile was renamed to Audio Conferencing Minutes. These statistics show minutes for toll-free dial-in, call-out, premium toll dial in, and toll dial-in.
New and enhanced features
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Administrator features
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Customer grant access workflow for specific content to assist troubleshooting
Account owners and admins can now grant access to Zoom personnel to access specific content. For example, when working with Zoom on a technical issue, account owners and admins can grant limited access to specific content like chat and recordings to Zoom personnel to assist with troubleshooting. Approval allows authorized personnel at Zoom with appropriate permissions to view specified content for a set period of time. Once the time period expires, access is revoked. All access attempts and activity to the files are logged.
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Create, remove, and rename breakout rooms after launch
Account owners and admins can enable the ability for hosts to create, remove, and rename breakout rooms while they are open and in use. This feature requires client version 5.9.3 or higher and must be enabled by Zoom. -
Enhancements to the Operation Logs report
Account owners and admins with access to the Operations Log report can view all user-level setting changes made by admins, except for changes made via API. -
Turn off caption and chat saving in local recordings
Account owners and admins can choose if hosts and participants are allowed to save chat messages or caption files in local recordings. Account owners and admins can enable or disable and lock these settings at the account and group levels. Users can enable or disable at the user level. This setting is enabled by default. -
Email notifications for compromised accounts
Account owners, admins, and any other contacts set up to receive Trust & Safety communications from Zoom will receive email notifications about any users on the account with compromised credentials. Impacted users also receive an email notification if their credentials were compromised, and are required to reset their password. -
Reset virtual backgrounds to default after each meeting
Account owners and admins can choose to reset any virtual background, selected by the admin, for users after any Zoom meeting. When a user changes their pre-approved virtual background for a specific meeting, their background will automatically reset back to the default after the meeting. This setting is available at the account and group levels, and can be locked at either level. -
Enhancements to attendee authentication for registered meetings and webinars
Account owners and admins can configure a new authentication option for webinar and meetings registrants: Sign into Zoom with invited email. This option allows for hosts to require attendees to be signed-in to the Zoom account associated with the email they registered to join this session with. If trying to join without being signed-in or signed-in with the wrong account, they will be notified and given the option to sign-in or switch account. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for February 7, 2022. -
Additional features added for Follow the user in-meeting policy
Account owners and admins can restrict what in-meeting features users on the account have access to when joining both internal and external meetings. Features can be restricted by the administrator either for external meetings only or all meetings the user joins as required. This feature must be enabled by Zoom for non-enterprise accounts. This feature is supported on desktop clients (Windows, macOS, Linux), mobile apps (iOS, Android), and web client.
The restriction of the following features were added:
- Nonverbal feedback
- Meeting reactions
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User features
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Record separate audio files for participants in cloud recordings
Meeting and webinar hosts can enable a setting in the Zoom web portal to record separate audio files for participants in cloud recordings. When viewing processed cloud recordings, hosts can manage the separate audio files of each participant. -
Zoom for Intune (Android) available in the Download Center
Users can download the Zoom for Intune (Android) app from the Download Center. -
Enhancements to Webinar Q&A report interface
There are several enhancements to improve the experience of the Zoom Webinars Q&A report interface to keep answers displayed in a clear area. -
Enhancements to attendee authentication for registered meetings and webinars
Meeting and webinar hosts can confirm that people attempting to join their meeting or webinar are validated against the registration list. Users must sign in to an account that has registered for the session in order to join. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for February 7, 2022. -
Notify users with compromised account credentials
Users with a work email login type are notified by email if their account credentials are compromised, and are prompted to reset their password. If the password isn’t changed in 1 day, users are logged out of Zoom on all devices and are required to reset their password. Account owners, admins, and any other contact set up to receive Trust & Safety communications from Zoom will also receive email notifications about any compromised users on the account. -
Customize waiting room with video
Users can add a video when customizing the appearance of the waiting room in the web portal. Participants in the waiting room are able to view the video while they wait for the host to allow them into the meeting. This feature requires version 5.7.3 or higher. This feature is available for all paid accounts. Account owners and admins can submit a request for Zoom to disable the video customization option for their account. -
Reset virtual backgrounds to default after each meeting
Users can select and use any pre-approved virtual background before or during any Zoom meeting. However, after the meeting is over, the user's background will be automatically changed to a virtual background chosen by the admin.
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Developer features
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Track recording minutes for Video SDK Cloud Recording
The account-level usage report for cloud recording will be based on recording minutes. -
Cloud recording support for Video SDK accounts
Account owners of Video SDK accounts can enable cloud recording to record and save sessions as well as download recording files in the cloud. -
Command channel for Video SDK accounts
A real-time data and command channel will be implemented between Video SDK meeting participants.
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Device Management feature
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Classification of updates for Windows devices
Account owners and admins can deep dive into devices running Windows and check upcoming updates to see their classification type (security, critical, none) to determine their publication date and status.
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where the UI for editing and creating polls/advanced polls was not clearly defined, sending users to Advanced Polls automatically.
- Resolved an issue where the Type column in the Chat History report did not distinguish between group chats and channels. The Type column now shows 1:1, Group Chat, or Channel.
- Resolved an issue for a subset of users regarding reminder emails being sent with inaccurate registrant details.
Note: The Enable or disable the Hide meeting description feature was pulled from release due to issues with deployment, and will be available in another upcoming release.
New and enhanced features
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Administrator features
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User features
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Personal contacts
Users can store personal contacts including names, email addresses, phone numbers and more in Zoom by uploading a CSV file. Phone numbers must be in E.164 format for contact names to display correctly. Contacts will be saved in the account and synced with the Zoom desktop client and mobile app under Contacts > My Contacts. Users must have client or app version 5.8.3 or higher for their personal contacts to be synced. Personal contacts don’t support starring messages and can’t be shared with other users.
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Devices
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Firmware upgrades
Certain devices will receive firmware upgrades. Some devices will automatically reboot to upgrade firmware. -
Silent resync
Silent resync will be enabled by default for certain provisioned Poly and Yealink IP phones. Silent resync allows phones to update provisioning changes with fewer IP Phone restarts. Note: Depending on the configuration parameters being changed, the IP Phone may restart immediately during the sync process. This feature is supported on these certified models:
- Poly Trio/CCX/VVX series
- All Yealink models
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Supported admin features for Cisco IP phones
Account owners and admins can use the following admin features for Cisco MPP (multiparty platform) IP phones. These configuration settings may be sent to the device immediately, causing the phones to resync. Alternatively, the phones may use Auto Pulling.
- Enable or disable web admin for the phone
- Set the admin password for the phone
- NTP server information utilized by the phone
- Access via web pages to the devices now utilize HTTPS and port 443. This change is being introduced to be consistent with Zoom’s enhanced security posture.
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Supported user features for Cisco IP phones
The following additional features are now supported for Cisco MPP (multiparty platform) IP phones. Speed dial, BLF, and call park can be configured using the keys and positions settings.
- Speed dial
- Busy Lamp Field (BLF)
- Call park
- Hot desking
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ZTP support for Cisco IP phones
Zero Touch Provisioning (ZTP) is enabled by default on Cisco MPP (multiparty platform) IP phones. ZTP will auto-provision Cisco MPP IP phones for Zoom Phone service once it is connected and boots up. -
Cisco IP phone common provisioning URL
To further enhance onboarding Cisco MPP (multiparty platform) IP phones to Zoom Phone service, a base URL is now available which allows customers with multiple MPP models to leverage a single URL for provisioning. This helps deployments to take advantage of Cisco phones supporting DHCP Option 66 for provisioning. -
Cisco IP phone “Set Password” screen after provisioning
Previously, after provisioning a Cisco MPP (multiparty platform) phone with Zoom Phone, the "Set Password" screen appears, even if the Zoom account has a device password configured. This update removes this screen from appearing on the IP Phone if the device password is set in the web portal and the changes have been provisioned to the phone. -
Admin password support on AudioCodes and Yealink phones
The following desk phones support custom admin password:
- AudioCodes 445HD, 450HD, C450HD
- Yealink CP925
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Certified devices
The Yealink T58W IP Phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
Resolved issues
- Minor bug fixes
- Resolved an issue where a shared voicemail inbox was displaying the message with random times
New and enhanced features
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Schedule a Personal Audio Conference
Users can choose to schedule a Personal Audio Conference (PAC) when scheduling a meeting in the Outlook add-in.
Resolved issues
- Security enhancements
- Minor bug fixes
Changes to existing features
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General features
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Zoom Events Expo
The Expo feature allows event organizers to set up a virtual exhibition that connects Attendees and Booth Representatives (Sponsors and exhibitors) to discover more about their products and services.
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Host features
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Registrant Management
The registrant management system provides support for Hosts to manage their registrants at the event level. Hosts can view, sort, and filter their events’ special roles and the regular Attendees info and registration status.
Note: The Export function has been moved from Event Summary to the new Manage Registration page.
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Payment & Billing features
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Partial refund capabilities
Hosts and Attendees now have partial refund capability to support the flexibility of canceling events or refunding tickets.
New and enhanced features
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Hub features
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Recording library
The event organizer has the option to allow users who missed the event to watch event recordings.
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Event setup features
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Receive single-notification email for participants with several special roles
Event participants with multiple special roles will receive only one email that notifies them of changes or updates to the event. Previously, event participants with multiple roles received multiple notifications regarding event changes (one email per role).
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Host features
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Add livestream and recording metrics to the Session tab
Metrics for a lobby’s livestreaming and recording unique views are now included in the Session tab of the Host Analytics Dashboard. -
Enhancements to the event session CSV file
All event details and event session data are now included in a CSV file download. -
Email notification for the restricted guest list
For public events, email notifications can be sent to invited guests, who are uploaded through a CSV file. -
Enhancements to the Duplicate Event option
When an event organizer duplicates an event, the event, session, and ticket start date/time will be adjusted automatically to the current date.
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Meeting or Zoom Webinars integration features
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Event registration source tracking links
Hosts can now generate a unique event link for each keyword and track the metrics on registrants’ and visitors’ event views through each link. -
Enhancements to session polls
If the advanced polls Zoom web portal setting is enabled, Hosts can create more types of poll questions (such as single choice, multiple choice, and so on) and have more advanced poll options.
Note: Users below version 5.8.3 will not be able to view or participate in advanced polls.
Resolved issues
- Minor bug fixes
- Security enhancements
Changes to existing features
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Payment & Billing features
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Partial refund capabilities
Hosts and Attendees now have partial refund capability to support the flexibility of canceling events or refunding tickets.
New and enhanced features
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Host features
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Email notification for the restricted guest list
For public events, email notifications can be sent to invited guests, who are uploaded through a CSV file. -
Enhancements to the Duplicate Event option
When an event organizer duplicates an event, the event, session, and ticket start date/time will be adjusted automatically to the current date.
Resolved issues
- Minor bug fixes
- Security enhancement
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where screen shares were not displayed correctly for certain Poly devices.
Changes to existing features
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Support for devices registered to Webex
Support has been added for devices provisioned in Zoom, but registered to Webex. This allows the device to use the appropriate call protocol when joining Webex or Zoom meetings.
Resolved issues
- Minor bug fixes
- Security enhancements
- Resolved an issue where certain devices are unable to automatically join scheduled meetings using the H.323 protocol.
- Resolved an issue where favorites manually created by users are being deleted once provisioned in Zoom.
Resolved issues