• Release notes for Web
• Release notes for Zoom Phone
• Release notes for Outlook add-in
• Release notes for Zoom Events
• Release notes for OnZoom
• Release notes for Cloud Room Connector

Release notes for Web

Changes to existing features

• Confirm changes to email address through original email
  When changing a sign-in email address, a confirmation email will be sent to the old sign-in email address, where the user must approve or deny the change before proceeding. If the user is unable to access their original email address, they must contact Zoom Support to initiate the email change.

New and enhanced features

• Administrator features
  • Personal Audio Conference enabled by default
    Accounts with Personal Audio Conference can be configured to have PAC activated for users by default, allowing users to immediately access the Personal Audio Conference page without an additional step. In order to automatically activate PAC, admins need to enable PAC and lock the setting.
  • Delete reports from queue
    Account owners and admins can delete reports they have access to that have been queued for download. Users in the account can also delete their own queued reports they have access to.
  • Poll report by first and last name
    Account owners and admins can view the polling report by first and last name. Previously, they could only view the polling report by users’ display name.
  • Enhancements to watermark feature
    Account owners and admins can change watermark settings at the group and user levels. If enabled, users can access their personal settings to edit the watermark in the web portal or disable it. This feature requires client version 5.8.6 or higher.

  • Additional features added for Follow the user in-meeting policy
    Account owners and admins can restrict what in-meeting features users on the account have access to when joining both internal and external meetings. Features can be restricted by the administrator either for external meetings only or all meetings the user joins as required. This feature must be enabled by Zoom for non-enterprise accounts. This feature is supported on desktop clients (Windows, macOS, Linux), mobile apps (iOS, Android), and web client.

    • Meeting, Webinar, and Event polls
    • Meeting, Webinar, and Event surveys
    • Q&A in Webinars
    • Remote Support
  • Restrict unmanaged devices from chat features
    Account owners and admins can disable the following features for users on unmanaged devices: Chat, Screen capture, File transfer, Audio messages, and Code snippet. Users on the Zoom desktop client and mobile app are notified when features are disabled on their device. This setting is available at the account and group levels. This feature must be enabled by Zoom.

  • Visibility of Video SDK account settings
    Account owners of Video SDK accounts can view the following account settings in the web portal: Transit Data, Approve or block entry for users from specific countries/regions, Peer to peer connection while only 2 people in a session, DSCP marking.

• User features
  • Control if chat history is viewable in cloud recording
    Users can choose whether chat history can be viewed in shared cloud recordings they own. This setting is enabled by default and can be changed at the account, group, or user level.
  • Enhancements to cloud recording playback
    Users can play back cloud recordings in the web portal at 1.25 times speed, and use the following keyboard shortcuts when viewing a cloud recording: press the forward and backward arrows to skip 10 seconds in either direction and press spacebar to pause/resume.
  • Enhancement to account invitation process
    When a user is invited to join a paid account, they receive email notices with a clearer explanation of the transfer of account ownership and data sharing that occurs.
  • Join from a SIP/H.323 device with alternative host rights
    When using the Join on your behalf feature, if the user is designated as an Alternative Host for the meeting, the host key will not be required to gain host/co-host rights.
  • Verification for Japanese phone numbers
    When a user adds a Japanese phone number to their user profile, they receive a phone call to verify the phone number they added.
  • Turkish and Polish localization
    Users can view the Zoom web portal in Turkish and Polish. Polish and Turkish users can now see disclaimers posted in their native language when signing into the web portal.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where the Settings Snapshot report did not include new settings
• Resolved an issue where the SAML mapping in IM Management duplicates users rather than moves them
• Resolved an issue where some columns in the webinar registration report were not formatted correctly
• Resolved an issue where the Reports tab under Account Management was hidden from users who have a Zoom Pro subscription through Google Play

Release notes for Zoom Phone

Changes to existing features

• Removal of numbers from Turkey
  Due to a recent regulatory change, Zoom will no longer be offering Turkey phone numbers to use with Zoom Phone. Existing customers with Turkey phone numbers are not currently affected.
• ELIN requirements and reporting for emergency locations
  For account owners and admins deploying nomadic emergency services, we are providing some helpful guidance for managing Company and Personal Locations. An ELIN (Emergency Location Identification Number) is required for locations with emergency addresses outside the United States and Canada, or locations that are served by a BYOC carrier for emergency calling. ELINs are not required for the US and Canada locations when Zoom is the emergency call carrier. Note: BYOC customers deploying nomadic emergency services have the option to select Zoom as their emergency call carrier for US/Canada numbers; Zoom recommends you turn that on.

New and enhanced features

• Administrator features
  • Conference barge for shared line groups
    Account owners and admins can enable conference barge when setting up call monitoring for a shared line group. Conference barge allows multiple members to barge into a call that is received by the shared line group, regardless of who answered the call. Up to 10 total members can join the call. This feature requires client or app version 5.8.0 or higher.
  • Wallboard Digital Signage integration for call queue analytics
    Account owners and admins can display call queue analytics wallboards on Zoom Room Digital Signage. They can also set up Digital Signage to display different wallboards at regular intervals.
  • Chat alert notifications for call queue analytics
    Account owners and admins can add up to 3 Zoom Chat channels to receive alert notifications from the call queue real-time and historical analytics dashboard. This feature requires an incoming webhook app from the Zoom Marketplace to be installed and configured in the web portal. This feature needs to be enabled by Zoom.
  • ”On other call” status in call queue analytics
    Account owners and admins can view the On other call member availability statistic which tracks queue members who are not on a call made to the call queue (for example, they are on a personal phone call).
  • Enhancement to phone number CSV export
    Account owners and admins can export more than 10,000 phone numbers in each site. Previously, 10,000 was the maximum phone numbers supported for CSV export.
  • Assign random PINs using phone user templates
    When creating phone user templates, account owners and admins can choose to assign random PINs to phone users who are assigned the template. Alternatively, they can choose to assign the same PIN. Previously, phone users who were assigned a template were automatically assigned the same PIN.
  • Enhancement to usage charges report
    Account owners and admins can view the Charge Mode and Forward Number Billing column to better identify calls to special prefixes that are charged at certain rates.
• User features
  • Caller verified icon for incoming calls
    Zoom Phone will show “caller verified” check marks to help users identify potential robocalls and spam calls. A check mark icon appears if the carrier has authenticated the calling party and they are authorized to use the calling number. The check mark icon appears in the call log and inbound call notifications (client, app) for these inbound call scenarios:
    • Extension to extension calls in the same account
    • Call between Zoom Phone customers
    • Incoming calls from the U.S. public telephone network when the originating carrier has provided an A-level attestation per STIR/SHAKEN guidelines.
  • 711/TTY Support
    Zoom Phone supports the Telecommunication Relay Service (TRS) that allows a person with hearing or speech disabilities to place or receive telephone calls. It is available in all 50 states, the District of Columbia, Puerto Rico, and the U.S territories for local and long-distance calls. With TSR, hearing or speech impaired users can dial 711 to reach a Communications Assistant (CA) who then will relay the call to the intended party. 711 class are supported on:
    • ATAs with a TTY device
    • Zoom desktop client and mobile app
• Devices
  • Firmware upgrades
    Certain Poly and Yealink devices will receive firmware upgrades. Devices will automatically reboot to upgrade firmware.
  • View firmware version
    Account owners and admins can view the firmware version number of provisioned devices (assigned/unassigned desk phones, ATAs, and common area phones) by enabling the Firmware Version column in the device list. The version also appears in the device details page and device list CSV export.
  • Bulk import keys and positions for multiple users
    Account owners and admins can assign certain keys and positions (Speed Dial, BLF, and Call Park) to multiple users by importing a CSV file. When imported, these keys and positions will be added/appended to any existing keys and positions for those users. Previously, admins could only import keys and positions for a single user at a time.
  • Cisco IP Phone updates
    Cisco administrative web pages are set to use HTTPS port 443 (previously used HTTP) for enhanced security. Unsupported call functionality has been removed from the phone’s interface to simplify the user experience when the phone is registered to Zoom Phone.

Resolved issues

• Minor bug fixes

Release notes for Outlook add-in

New and enhanced features

• Turkish and Polish localization
  The Zoom for Outlook add-in includes language support for Turkish and Polish.

Resolved issues

• Minor bug fixes

Release notes for Zoom Events

Changes to existing features

• License capacity for events
  The ticket capacity for any Zoom Event is now determined by the Zoom Events license capacity for all event types: Single session, Summit, and Conference.
• Scheduling paid events
  Hubs that have Stripe enabled as their payment provider and a billing address in the U.S. can schedule and hold paid events up to 12 months after publishing.
• Zoom Events Hub features
  • Show Follow button for anonymous users
    Anonymous users, or those not signed in, can now follow a public Hub.
  • Hide associated Hubs on Host’s public profile page
    The Host’s public profile page will no longer display Hubs with which the Host is associated.
  • Allow Hub Managers to re-permission Hosts/Managers
    Hub Owners/Managers can re-permission Hub Managers to Hub Hosts. Hub Owners can also re-permission Hub Hosts to Hub Managers.
• Zoom Event registration and Zoom desktop client credentials detection
  When registrants with calendars integrated into their Zoom desktop client are signed in to the client with credentials different than their Zoom Event registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for Zoom Event registration will see a Join button.

New and enhanced features

• Host Analytics Dashboard
  The Host Analytics Dashboard has been updated to make the existing metrics more organized and intuitive. The data visualization and information for existing and new metrics are clearer to understand and easier to navigate.
• Simplify registration process for free and paid Zoom Events
  Attendees’ registration process for free and paid events is now simplified and consolidated.
• Payments & Billing disclaimer
  A disclaimer has been added to inform Hosts that their linked Stripe account should only be used for sales from events that are directly listed on Zoom Events. Payments made outside of Zoom Events will not be received.
• Refund confirmation
  Hosts will now receive an email confirmation or in-app notification if their refund to Attendees is processed successfully. Previously, Hosts were not notified by email confirmations and in-app notifications for a successful refund.
• Recorded event display options
  Hosts can now select one of two display options for recorded sessions:
  • Speaker + Share view. (Auto-selected by default)
  • Gallery + Share view
• Disable closed captioning
  Hosts can now disable closed captions when live-streaming sessions to the Lobby.
• Lobby messaging
  Updated messaging will display to Attendees when a Lobby has been closed.
• Consolidated ticketing
  Attendees who attend different tracks or participants who have multiple roles will receive only one ticket that lists all tracks/roles rather than multiple tickets.
• Canceling an event
  Hosts can cancel a live event from the Events page resulting in sessions ending immediately and the canceled event being removed from the web portal.

  Additionally, Attendees will see a message that the event was canceled followed by receiving an email notifying them that the event has been canceled and receiving a full refund if the canceled event was a paid event.

• Control Panel
  In the Control Panel, the Control tab allows the Event Host/Moderator to enable or disable Lobby and Expo chats. A log of all moderation actions taken will be stored in the Control Panel.
• Zoom Events chat controls for Moderators
  In addition to the Event Owner, the Moderator role now has the ability to remove messages and users from the ZE Lobby group chats. Previously, only the Event Owner could moderate chats.

Resolved issues

• Minor bug fixes
• Security enhancements

Release notes for OnZoom

Changes to existing features

• Scheduling paid events
  Hosts that have Stripe enabled as their payment provider and a billing address in the U.S. can schedule and hold paid events up to 12 months after publishing.
• OnZoom registration and Zoom desktop client credentials detection
  When registrants with calendars integrated to their Zoom desktop client are signed in to the client with credentials different than their OnZoom registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for Zoom Event registration will see a Join button.

New and enhanced features

• Simplify registration process for free and paid OnZoom events
  Attendees’ registration process for free and paid events is now simplified and consolidated.
• Payments & Billing disclaimer
  A disclaimer has been added to inform Hosts that their linked Stripe account should only be used for sales from events that are directly listed on OnZoom. Payments made outside of OnZoom will not be received.
• Refund confirmation
  Hosts will now receive an email confirmation or in-app notification if their refund to Attendees is processed successfully. Previously, Hosts were not notified by email confirmations and in-app notifications for a successful refund.
• Canceling an event
  Hosts can cancel a live event from the Events page resulting in sessions ending immediately and the canceled event being removed from the web portal.

  Additionally, Attendees will see a message that the event was canceled followed by receiving an email notifying them that the event has been canceled and receiving a full refund, if the canceled event was a paid event.

Resolved issues

• Minor bug fixes
• Security enhancements

Release notes for Cloud Room Connector

Resolved issues

• Security enhancements
• Minor bug fixes
• Resolves an issue where the raise hand feature was triggered when joining a meeting.
• Resolves an issue where background noise may be amplified while in a meeting.
• Resolves an issue where language interpretation audio is the same level as the original audio