• New updates for Web
• New updates for Zoom Phone

New updates for Web

New and enhanced features

• Administrator features
  • Channel management
    Account owners and admins can view, create, and manage channels using the web portal. They can assign and remove individual users and IM Groups to channels, as well as use IdP attributes to assign individual users and groups to channels. They can also use the role management feature to assign channel management permissions to other users. This feature will not be available if the Advanced Chat Encryption setting is enabled. While not required, we strongly encourage our account owners and admins to upgrade their end users to client version 5.5.0 or above to ensure accurate channel notifications and avoid compatibility issues.
  • Enhancements to information barriers
    Information barriers help account owners and admins control user communications and meet compliance requirements of certain regulated industries. For example, they can restrict users in group A from meeting or chatting with users in group B. Similarly, they can restrict users from using certain meeting functions (such as in-meeting chat, screen share and file transfer). These controls help preserve confidential information from being exchanged between unauthorized users. This feature needs to be enabled by Zoom.
  • Allow authentication exceptions
    If only authenticated users are allowed to join the meeting, account owners and admins can allow authentication exceptions to allow guests to join meetings. For example, if a school authenticates meeting participants against their school IDP, they can create an exception to allow a guest lecturer to join the meeting. This feature can be enabled at account or group level.
  • Enhancement to authentication profiles for meetings and webinar
    Account owners or admins set up an authentication profile for signed-in users in the account.
  • Enhancement to user visibility when assigning users
    When users assign alternative hosts to meetings/webinars, pre-assign participants to breakout rooms, or assign panelists to webinars in the web portal, users can search their visible contacts determined by your IM settings.
  • Enhancements to audio reports
    Account owners and admins can view previously-generated audio reports and access more options to customize the criteria in the report. They can also increase the reporting range up to 1 year and generate reports for multiple sub-accounts.
  • Place participants in waiting room if host is not in meeting
    Account owners and admins can enable an account-level security setting to place participants in the waiting room if the host/co-hosts are not present or if they lose internet connection during a meeting. Previously, this feature had to be enabled by Zoom.
  • Assign multiple phone numbers
    Account owners and admins can assign multiple phone numbers to users through SAML mapping or CSV import. Users can also edit their profile to set multiple phone numbers.
  • Enhancement to vanity URL process
    When setting up a new account, account owners and admins can choose from pre-filled vanity URLs that are based on the account information.
  • Third-party session IDs in dashboard
    Account owners and admins can view the relevant session IDs for third-party platforms when using the meeting dashboard.
  • Quality metrics in the dashboard
    Account owners and admins monitor quality of service in the dashboard. They can also set their own threshold settings for proactive alerts and call quality metrics for meetings.
• User feature
  
  • View your submitted abuse reports
    Users can view the reports they have submitted.
  • Manage email invitation for language interpretation
    If hosts invited interpreters, they can resend and/or copy the invitation email if the interpreter requests it.
• Web client
  • UI enhancement for raise hand button in webinars
    The color of the raise hand button has changed from yellow to grey.

Resolved issues

• Fixed an issue where users could not update and verify their email address
• Fixed an issue where generating the active hosts CSV report was not structured correctly
• Fixed an issue where webinar registration emails were not sent when registration is manually approved
• Fixed an issue where the inactive hosts report didn’t follow the 1-month duration
• Fixed an issue where participants were auto-approve for on-demand webinars with manual registration
• Fixed an issue where some users could not schedule meetings
• Fixed an issue where some users were prompted to merge their account
• Fixed an issue where webinar participants received cancellation emails when the host sent registration emails
• Fixed an issue with the LTI Pro integration where hosts set up tracking fields but the tracking fields are hidden in the meeting details page
• Fixed an issue where Google profile pictures were not syncing to Zoom for users signed in with Google
• Fixed an issue where admins updating IM group settings were incorrectly prompted to fix conflicting settings
• Fixed an issue where vanity URLs could not be approved because they belonged to deleted account

New updates for Zoom Phone

Changes to existing features

• Assign targets for each role member
  When using Zoom Phone role management, account owners and admins can assign targets for each role member. For example, if user A and B are members of the call queue admin role, they can assign user A to the billing call queue, and user B to the sales call queue. Previously, they could only assign the same targets for all role members.
• UI enhancement for call handling settings
  If users set up forwarding to an external number, they can edit the external number. Previously, they had to delete it and add a new number.

New and enhanced features

• Administrator features
  • General availability
    Zoom Phone is available in Turkey and Israel.
  • Global toll-free numbers
    Zoom Phone supports global toll-free numbers. Account owners and admins can purchase toll-free numbers based on their calling package.
  • Zoom Phone Power Pack (Add-on)
    Account owners and admins can purchase Zoom Phone Power Pack add-on to enable two new capabilities:
    • Desktop Power User experience: Users with the add-on can access a new panel in the desktop client that allows them to view phone lines, in-call controls, contacts, missed calls, and voicemail. The small panel is always on top of other applications, allowing users multitask while using phone features. This feature requires client version 5.6.0 or higher.
    • Call queue analytics: Account owners, admins, and queue members with the add-on can leverage the real-time analytics and historical reports to make data-driven decisions and improve the performance.
  • Call queue pickup code
    Account owners and admins can enable call queue pickup in the policy settings at the account level (multiple sites disabled), site level (multiple sites enabled), or call queue level. After enabling this feature, a unique pickup code will be generated. Queue members can answer the queue calls with the pickup code even when they are opted-out. This code can be customized in the call queue profile. 
  • Enhancements to call queue distribution
    If a call queue is set to sequential or rotating call distribution, account owners and admins can enable a setting to handle multiple incoming calls simultaneously. This advanced setting is only recommended when you have a call queue with high incoming call volume but under-resourced queue members. Calls that came in first may not be answered first. Only when this setting is disabled, when there are multiple calls in a queue, the second call will not ring through until the first call is answered.
  • Call monitoring for shared line groups
    Account owners and admins can enable call monitoring features for shared line groups. They can assign certain group members as monitors that can listen, whisper, barge, or take over calls received by or sent to the shared line group.
  • Soft delete call history, voicemail and recordings
    Account owners and admins can allow users to soft delete call history, voicemail, and recordings. This feature can be enabled in their account-level policy settings. When enabled, users can restore their soft-deleted history, voicemail, or recording within 30 days. After that, it will be permanently deleted from the account. To correctly see recovered items in the client, users must have client version 5.6.0 or higher. This feature needs to be enabled by Zoom.
  • Block incoming external calls
    Account owners and admins can set rules for blocking incoming external calls during business, closed, and holiday hours. This feature only applies to phone users, Zoom Room, and common area phones. This feature can be changed at the account level (multiple sites disabled), site level (multiple sites enabled), or extension level.
  • Enhancements to phone usage reports
    Account owners and admins can view the handle, hold, or park times in phone usage reports.
  • Import and export common area phones
    Account owners can bulk import common area phones to add them to the web portal, or bulk export a list of existing common area phones.
  • Check voicemail by phone
    Account owners and admins can allow users to check their voicemail by dialing their direct phone number and entering their voicemail PIN. This feature can be enabled or disabled at the account level (multiple sites disabled), site level (multiple sites enabled), or extension level.
• Devices
  • Certified devices
    Zoom Phone supports the following devices. Account owners and admins can add these devices to the Zoom web portal as part of the provisioning process.
    • Yealink W80 and W90 DECT IP Multi-cell Systems
    • AudioCodes MediaPack MP-124 gateway
  • Supported features for AudioCodes IP phones
    AudioCodes 445HD/450HD/C450HD IP phones support transfer to voicemail. In addition, the AudioCodes 445HD and C450HD IP phones support AES-256 SRTP Media encryption.
  • Enhancements to Poly and Yealink DECT device features
    Account owners and admins can access these features when configuring Poly and Yealink DECT devices in the web portal:
    • • The time format and time zone will follow the format set in the user’s profile. The time format for Poly DECT devices must be set locally on the handset.
      • DECT handsets will show the display name of the primary line’s user instead of generic names like “Handset 1”.
      • They can configure multiple lines on one handset and select which line will be used when placing an outbound call. This can only be configured when multiple handsets are registered to the base.
  • UI enhancement for Sign Out soft key for hot desking
    The Sign Out soft key for hot desking has moved to the second page, away from the main soft key menu. This only applies to certified Yealink and Poly devices.
  • Support for pauses in speed dials
    Admins and users can add pauses using commas (,) when adding speed dials on supported Yealink phones. This can be used to add a dial string to join a meeting. For example, a typical dial string may look like this: 18001231234,,,1234567908#,,123456#.
  • Customize DTMF codes
    Account owners and admins can set custom DTMF codes for call recording and call park in their account-level settings.
  • DTMF code for call recording
    User can dial *7 to start or stop an ad hoc call recording, or stop an automatic call recording.

Resolved issues

• Minor bug fixes