• New updates for Zoom Phone
• New updates for OnZoom
• New Updates for Zoom Connector for Cisco/Polycom
• New updates for the enhanced Zoom Connector for SIP/H.323

New updates for Zoom Phone

Changes to existing features

• UI change for redirecting callers from the voicemail greeting The call handling setting to allow callers to press 0 to reach an operator, or press 1 to leave a message appears as a check box when selecting Forward to voicemail. Previously, it was a drop-down menu option.
• Customize message before redirecting callers from the voicemail greeting If users can select the check box to allow callers to press 0 to reach an operator, or press 1 to leave a message, they can customize the message prompt instead of using the default.

New and enhanced features

• Administrator features
  • Enable SMS for international phone numbers
    Account owners and admins can enable the ability to send SMS messages to certain countries/regions. Messages sent to international telephone numbers will be metered according to the international messaging rate table.
  • Group call pickup
    Account owners and admins can create call pickup groups and add phone users as members. All groups members will see call notifications whenever there’s an inbound call to a member. This feature is supported on certain Yealink devices and client version 5.5.0 or higher (planned for release in February 2021). This feature needs to be enabled by Zoom.
  • Set the number of IVR prompt repeats for callers
    Account owners and admins can set the number of times (1 to 3) the IVR prompt plays for callers that don’t press an IVR menu option or press an invalid option. After the set number of repeats, the caller is routed based on overflow settings. Previously, IVR prompts always repeated 3 times.
  • Show direct phone number for internal calls from call queues and auto receptionists
    Account owners and admins can enable a setting to show the direct phone number of internal inbound calls from call queues or auto receptionists. In other words, when a user dials an internal extension with an auto receptionist or call queue number as the caller ID, the receiver will see the selected outbound caller ID. This setting can be changed at the account level (multiple sites disabled) or site level (multiple sites enabled). If this setting is disabled, call notifications only show the extension number.
  • Search call queues by phone number
    Account owners and admins can search through call queues by entering a phone number. Previously, they could only search by name or extension number
  • Enhancement to shared line group membership
    If the account has enabled multiple sites, account owners and admins can add any phone user in the account to a site’s shared line group. Previously, shared line groups could only contain members in the same site as the shared line group.
  • Total call time in usage report
    Account owners and admins can view the total call time for each phone user.
• Devices
  • Desk phone companion mode
    Desk phone companion mode integrates Zoom meetings with your provisioned desk phone. This allows you to join a scheduled Zoom meeting and use your desk phone as the audio device; or receive a meeting invite and join the meeting using your desk phone as the audio device.
  • Supported devices
    The AudioCodes C450HD (open SIP version) conference phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
  • Support for call monitoring softkeys on Poly VVX devices
    Most Poly VVX devices support call monitoring softkeys (listen, whisper, barge. And take over). Previously, phone users had to use key codes to use call monitoring features on VVX devices. Poly VVX devices must have firmware version 5.9.3.x or higher. This isn’t supported on VVX 101, 201, and 150.
  • Secondary NTP server
    Account owners and admins can specify a secondary NTP server for devices. The secondary NTP is used if the primary NTP server is not set, or can’t be accessed.
  • Call park line key
    Desk phone users can view and retrieve parked calls using a line key. The call park line key can be set up in the line key settings. Previously, users had to retrieve parked calls by manually dialing the retrieval code. This feature needs to be enabled by Zoom.
  • Support for Poly CCX series devices
    Poly CCX series devices with UCS software version 7.0.0.4236 are supported. CCX series devices do not support these features:
    • Transfer to voicemail
    • Hot desking
    • Companion mode
    • Call monitoring
  • Increased character limit for line key alias
    The alias for each line key can be up to 32 characters. Account owners, admins, and phone users can access line key settings to customize the alias for each line key.

New updates for OnZoom

New and enhanced features

• OnZoom for You
  An additional section that recommends events the user may find interesting, in addition to helping the user find all their private event and ticket invitations.
• Support for Zoom Rooms and Zoom for Home
  Support for starting/joining OnZoom events from Zoom Rooms and Zoom for Home systems.
• Series events enhancements: Show which drop-in occurrence
  Hosts can now see which Drop-In session an Attendee registered for in an event series.
• Attendee email enhancement with Host custom message
  Hosts can send a one-time event-wide message to all registrants before an event starts, and another one after an event ends.
• Change default join time
  Hosts can enable the option to allow Attendees to join an event 15 minutes before the event’s start time.

Resolved Issues

• Minor bug fixes
• Security enhancements

New Updates for Zoom Connector for Cisco/Polycom

Resolved Issues

• Minor bug fixes
• Security enhancements

New updates for the enhanced Zoom Connector for SIP/H.323

New and enhanced features

• Enhanced Zoom Connector for SIP/H.323
  Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced Zoom API Room Connector for SIP/H.323 devices. Accounts with access to the new enhanced Zoom API Connector will also have a banner displayed at the top of the Cisco/Polycom room page with the following message: "You are using the enhanced Zoom Connector for SIP/H.323".
• Enhanced certificate validation
  The enhanced API connector TLS certificate validation has been improved to ensure the security of devices managed using the Zoom Connector for SIP/H.323Room Connector. A part of this change includes the option to manually load the trusted Zoom certificates if automatic loading and validation fail.

Resolved issues

• Minor bug fixes
• Security enhancements