Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

• New updates for Web
• New updates for Zoom Phone devices

New updates for Web

New and enhanced features

• Administrator features
  • Enable AES-256 bit encryption for Zoom Phone devices
    Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
  • Call monitoring (listen, whisper, barge, takeover)
    Account owners and admins can enable call monitoring features for phone users. Phone users can: listen to a call without the parties being aware; speak to a phone user in a call without other parties being aware; join a call and speak to all parties; or take over the call from another user.
  • Call park
    Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time
  • Create a shared directory of external contacts
    Account owners and admins can create a shared directory of external contacts. They can add contacts one at a time or batch import contacts using a CSV file. This is not supported on desk phones.
  • Singapore data center option
    Account owners and admins can opt in to use a Singapore region data center for real-time meeting and webinar traffic.
• User features
  • Customize speed dial and busy lamp field for devices
    Users can add line keys for speed dial and busy lamp field (BLF). Speed dial allows users to easily dial a number by pressing a line key. BLF allows users to see the call status of another internal line.
  • Call park
    Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time.

Resolved Issues

• Minor bug fixes

New updates for Zoom Phone devices

New and enhanced features

• Enable AES-256 bit encryption for devices
  Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
• Supported devices
  The following IP phones and accessories are supported. Account owners and admins can add IP phones to the Zoom web portal as part of the provisioning process:
  • AudioCodes 450HD IP phone
  • Poly D230 DECT IP phone, EM50 expansion module
  • Yealink EXP50 expansion module
• Use desk phone to transfer call to voicemail
  Users can transfer the active call to the voicemail inbox of another phone user.
• Directory support for devices
  Users can access the account’s directory of phone users. See the list of supported desk phone features for more information.