Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

• New updates for Web
• New updates for Zoom Phone devices

New updates for Web

Changes to existing features

• Limited outbound caller ID options
  When selecting their outbound caller ID, phone users can only choose phone numbers from the main auto receptionist by default. Previously, phone users could choose numbers from any auto receptionist.
• CSV fields for importing phone users
  When importing phone users, the CSV contains fields for first name and last name. Previously, the CSV only had a single field for first and last name.

New and enhanced features

• Administrator features
  • Setting to disable email and password login
    Account owners and admins can now disable logging into Zoom with an email address and password. This setting can be found in the Zoom web portal, under Advanced then Security.
  • Setting to disable participant annotation
    Account owners and admins can now disable participant annotation from the Zoom web portal. The participant who is sharing their screen can still annotate, but all other participants will be prevented from annotating if this setting is enabled. This setting is available at the account, group, and user level.
  • Meeting password requirements options
    The account owner or admin can now enable minimum password requirements for meetings, including requiring both uppercase and lowercase letters or cannot contain consecutive characters (such as “12345” or “abcde”). For these settings to be enforced, users will need to be on Zoom client 5.1.0 or later.
  • Configure allowed domains for bypassing the Waiting Room
    Account owners and admins can now add domains which can bypass the Waiting Room. If a user is logged in to their Zoom account with an email address at this domain, they will bypass the Waiting Room and join directly into the meeting.
  • Export single sign-on (SSO) SAML logs
    Account owners and admins can now export SSO logs to troubleshoot issues.
  • Manage virtual backgrounds for the account
    Account owners and admins can now add virtual backgrounds to the Zoom web portal for all users on their account. If the virtual background setting is locked, users will only have access to the admin uploaded virtual backgrounds and will not be able to add their own from the Zoom client. This setting is available at the account and group level and requires Zoom client version 5.1.1.
• User features
  • Italian and Vietnamese language support
    The Zoom web portal will now use Italian or Vietnamese by default, based on the user’s browser settings. Users can also manually select Italian or Vietnamese from a drop down list of languages in the web portal footer.
• Phone features
  • Set account-level data retention policy
    Account owners and admins can set the amount of time that Zoom Phone user data is retained in the system. This data includes call logs, ad hoc / automatic call recordings, voicemail recordings/transcriptions.
  • Disable voicemail transcription
    Account owners and admins can change a policy setting to disable voicemail transcription for a phone user, site, account (single site).
  • Disable voicemail
    Account owners and admins can change a policy setting to disable the voicemail inbox for a phone user, site, or account (single site).
  • Nomadic emergency services
    Nomadic emergency services provide the ability to dynamically detect and report a user's location for emergency calling. Account owners and admins define locations, specifying a street address, IP addresses ranges, and/or wireless access point identifiers. When a phone user places an emergency call from within a defined location, the associated emergency address will be sent to emergency responders. For sites in the United States and Canada, this dynamic location data can be sent to both the public safety answering point (PSAP) and to an internal safety response team.
  • Upload CSV file for nomadic emergency services
    Account owners and admins can upload a CSV file to add locations and specify the associated IP address ranges, wireless access point identifiers, and emergency addresses.
  • Personal locations for nomadic emergency services
    Account owners and admins can enable users to define locations and specify an emergency address. The Zoom client will automatically save the IP address or wireless access point identifiers for the location. When a phone user places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
  • Sort users
    Account owners and admins can sort users when adding them to Zoom Phone.
  • Control selectable outbound caller IDs
    Account owners and admins can control if phone users can change their outbound caller ID to a direct number that is assigned to a call queue, auto receptionist, or shared line group.
  • Enhancements to call queue membership
    Account owners and admins can assign multiple managers to a call queue. They can also remove managers from call queues and create call queues with no members.
  • Enhancements to call queue routing options
    Account owners and admins can change routing options so that inbound calls are disconnected instead of routed to voicemail. They can also set the call queue’s business hours to override members’ own business hours.
  • Set call queue as an internal safety response team
    When account owners and admins set a call queue as an internal safety response team, they will be prompted to change business hours and overflow settings for the associated call queue. This call queue will be labelled as an internal safety response team and some settings will be restricted when emergency calls are routed to the call queue.
  • Control privileges for call queue managers
    Account owners and admins can control if call queue managers can enable or view automatic recordings for the call queue. They can also control if managers can grant access for phone users to view the call queue’s recordings
  • Set default language of audio prompts
    Account owners and admins can set the default language of audio prompts for call queues and auto receptionists. This overrides the site-level setting.
  • Set display name for phone numbers
    Account owners and admins can set a display name for phone numbers. This makes it easier for phone users to identify numbers when selecting an outbound caller ID number.
  • Customize voicemail greeting for IVR
    Account owners and admins can customize the voicemail greeting when routing to the current auto receptionist’s voicemail inbox.
  • Forward calls to an external number
    Account owners and admins can configure an IVR menu to forward calls to an external phone number. They can also set a call queue to overflow to an external number. Calls will be metered at the plan rate.
  • Enhancement to dial-by-name directory
    If the dial-by-name directory is enabled, account owners or admins can create the directory by excluding or including phone users.
  • Hyperlink for all call queues and auto receptionists display names
    All display names for call queues and auto receptionists are hyperlinked so account owners and admin can easily access the associated settings.
  • Main company number not required for setup
    During the initial Zoom Phone setup, account owners and admins are not required to set a main company number. This can be done after the initial set up.
  • Set phone numbers as outgoing or incoming
    Account owners and admins can set phone numbers to be outgoing or incoming numbers. Outgoing numbers can only be used to make calls. Incoming numbers can only be used for receiving calls.
  • Change the main company numbers to pending number
    Account owners and admins can change the main company number to a number that is in the process of being ported to Zoom Phone. If the pending number is verified, they can also use the pending number as the outbound caller ID.
  • Disable announcement for ad hoc recordings
    Account owners and admins can disable the announcement that plays before an ad hoc recording is started. The announcement is enabled by default. They can change this policy setting at the phone, site, or account (single site) level.
  • Number ordering form
    Account owners and admins can use the web portal to submit a request to obtain phone numbers when they can’t directly purchase them. Previously, they had to use an external form to request numbers.
  • Hot desking for desk phones
    Account owners and admins can enable phone users in the account to temporarily use a desk phone by entering their voicemail PIN. This allows phone users to easily use shared devices.
  • Set overflow options for common area phones
    Account owners and admins can route inbound calls to common area phones if the call is not answered.
  • Personal locations for nomadic emergency services
    Users can define locations and specify an emergency address. The Zoom client will automatically save the IP address or wireless access point identifiers for the location. When a phone user places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
  • Address suggestion when changing emergency address
    When a phone user changes their emergency address, they will see a suggested address. They can choose to use the suggested address or the address they entered.
  • Accept or decline delegation responsibilities
    Users who have been assigned as a delegate can accept or decline the delegation responsibilities before calls are forwarded to them. The delegate will appear as pending until they accept or decline.
• Developer features
  • Added a new API to retrieve call queue recordings
    • GET /v2/phone/call_queues/{callQueueId}/recordings
  • Added new APIs for Shared Line Group Management
    • POST /v2/phone/shared_line_groups -PATCH /v2/phone/shared_line_groups/{sharedLingGroupId}
    • GET /v2/phone/shared_line_groups
    • GET /v2/phone/shared_line_groups/{sharedLineGroupId}
    • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
    • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/members
    • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members/{memberId}
    • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members
    • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers
    • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers/{phoneNumberId}
    • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
  • Added a new API for Auto Receptionist Management
    • POST /v2/phone/auto_receptionists
  • Added a new response field(“country”) to the List Sites and Get A Site APIs
    • GET /v2/phone/sites
    • GET /v2/phone/sites/{siteId}
  • Added a new response field(“calling_plans”) to the List Users API
    • GET /v2/phone/users
  • Added a new response field(“site_admin”) to the Get A User Profile API
    • GET /v2/phone/users/{userId}
  • Added a new response field(“next_page_token”) to replace page_number for the below APIs
    • GET /v2/phone/users/{userId}/call_logs
    • GET /v2/phone/call_logs
    • GET /v2/phone/user/{userId}/recordings
    • GET /v2/phone/users/{userId}/voice_mails
  • Allow free trial plan to be upgraded to Pro or Higher plans via API.
    • PATCH /accounts/{accountId}/plans/base/status
  • Added a new field(“ttl”) to Get ZAK Token API
    • GET /users/{userId}/token
  • Added a strict limit for number of basic users in an account. An account can only have a maximum of 9999 users including pending users.
    • POST /users
    • PATCH /users/{userId}
    • PUT /users/{userId}/status
  • Added a new field value(“option”:“security”) in Account Setting APIs
    • GET /accounts/{accountId}/settings
    • PATCH /accounts/{accountId}/settings
  • Added new fields(“have_upper_and_lower_characters”,“consecutive_characters_length”,“weak_enhance_detection”) in Account and User Setting APIs
    • GET /accounts/{accountId}/settings
    • PATCH /accounts/{accountId}/settings
    • GET /users/{userId}/settings

Resolved issues

• Resolved an issue where attempting to edit a subset of meetings in the Zoom web portal redirected the host to a webinar page instead
• Resolved an issue where some users did not have the option to remove scheduling privilege
• Resolved an issue where the join link in a webinar confirmation email required some users to be directed back to the registration page
• Resolved an issue where some users were not receiving emails related to manage domains
• Resolved an issue where ‘Require Encryption for 3rd Party Endpoints (H323/SIP)’ also affected Meeting Connector connections for on-premise accounts
• Fixed the bug that incorrectly caused “No permission” error while retrieving webinar absentees.
  • GET /v2/past_webinars/{webinarId}/absenteese
• Fixed the bug where auto-create user option was allowing existing users to be automatically pulled into an account.
  • POST /users
• Fixed the issue that caused certain PMI settings to be overridden when using Create a Meeting API.
  • POST /users/{userId}/meetings
• Fixed the bug that returned incorrect security password settings via Get Account Settings API.
  • GET /accounts/{accountId}/settings
• Minor bug fixes

New updates for Zoom Phone devices

New and enhanced features

• Admin features
  • Hot desking for desk phones
    Account owners and admins can enable phone users in the account to temporarily use a desk phone by entering their voicemail PIN. This allows phone users to easily use shared devices.
  • Set overflow options for common area phones
    Account owners and admins can route inbound calls to common area phones if the call is not answered after a specified amount of time.
• User features
  
  • Admin password for desk phones
    Phone users are required to change the default admin password for desk phones if they are using the default password provided by the desk phone manufacturer.